Who Uses ISL Light?
ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
What Is ISL Light?
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
ISL Light Details
ISL Online
https://www.islonline.com/
Founded 2003
ISL Light pricing overview
See pricing plansISL Light does not have a free version but does offer a free trial.
Starting Price
Not provided by vendor See pricing details
Pricing Details
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year Cloud: $47/month billed monthly or $469.00 1 license / year Self-Hosted: $990.00 1 license / year Contact ISL Online for detailed pricing information.
Free Version
No
Free Trial
Yes, get a free trial
ISL Light deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
ISL Light Features
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritisation
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
IT Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Audit Management
- Audit Trail
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Configurable Workflow
- Configuration Management
- Customisable Branding
- Customisable Reports
- Dashboard
- Data Import/Export
- Data Visualisation
- Event Logs
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- Issue Auditing
- Knowledge Management
- License Management
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Single Sign On
- Task Management
- Third Party Integrations
- Ticket Management
- Uptime Reporting
- User Management
- Workflow Management
Remote Desktop Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Applications Management
- Authentication
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customisable Branding
- Desktop Virtualisation
- Diagnostics Tools
- Drag & Drop
- Event Logs
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multiple Monitor Access
- Multiple User Accounts
- Performance Metrics
- Print Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording Software
- Screen Sharing
- Secure Data Storage
- Secure Login
- Server Monitoring
- Summary Reports
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- User Management
- Whiteboard
Remote Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Audit Management
- Audit Trail
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customisable Branding
- Customisable Reports
- Diagnostic Tools
- File Sharing
- File Transfer
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Performance Metrics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Secure Login
- Self Service Portal
- Server Monitoring
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Third Party Integrations
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- User Management
- Video Conferencing
- Video Support
- Workflow Management
Remote Work Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Monitoring
- Prioritisation
- Progress Tracking
- Project Time Tracking
- Projections
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Updates
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- SSL Security
- Single Sign On
- Softphone Software
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Workflow Management
Screen Sharing Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Annotations
- Availability Indicator
- Brainstorming
- CRM
- Calendar Management
- Calendar Sync
- Call Recording
- Chat/Messaging
- Collaboration Tools
- Conferencing
- Customisable Branding
- Desktop / Browser Sharing
- Document Storage
- Drag & Drop
- Email Invitations & Reminders
- Email Management
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Screen Sharing
- Multi-Participant Screen Sharing
- On-Demand Recording
- On-Demand Webcasting
- Presentation Streaming
- Presenter Control Management
- Real Time Screen Sharing
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording Software
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Third Party Integrations
- Two-Way Audio & Video
- User Management
- Video Call Recording
- Video Conferencing
- Video Management
- Video Streaming
- Video Support
- Whiteboard
ISL Light Alternatives - Capterra New Zealand 2021
More ISL Light alternatives
ISL Light Reviews
Read all reviewsOverall rating
Average score
Matevž O.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/05/2020
"Easy set-up, does the job"
Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
Pros: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Cons: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
- Reviewer Source
- Reviewed on 28/05/2020
Andrew S.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/07/2020
"ISL Light has streamlined our business."
Comments: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!
Pros: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.
Cons: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.
- Reviewer Source
- Reviewed on 24/07/2020
David L.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/03/2021
"Computer and mobile"
Comments: Overall I dont even think about, its just there and works!
Pros: The web interface gives an easy overview of my access to anytime servers. The mobile app means I can check on everything while on the move, and even login.
Cons: Sending a connection link to clients can be a bit clunky, and there are a few too many Yes, I Agree, Are you sure of options for end-users to trip over. but others are just as bad, to be honest.
- Reviewer Source
- Reviewed on 24/03/2021
Matjaž D.
-
Overall Rating3 /5
-
Ease of Use3 /5
-
Features & Functionality1 /5
-
Customer SupportUnrated
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 9/07/2019
"ISL Light"
Comments: We mostly support people in the USA, Denmark, Arab emirates.
Pros: slo support, multiple monitor connect is nice
Cons:
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.
Vendor Response
by ISL Online on 3/09/2019
"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353
"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.
"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator
Yours sincerely
Domen Vidmar
ISL Online Team
- Reviewer Source
- Reviewed on 9/07/2019
Marcelo R.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2/01/2021
"Excelente"
Comments: La experiencia en general es muy buena, no he tenido problema alguno.
Pros: Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.
Cons: A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.
Vendor Response
by ISL Online on 18/01/2021
Marcelo, thank you for your review! The new version of ISL Groop will have a new Classroom feature. We recommend you to follow our social channels or subscribe to our newsletter in order to be informed about it once released.
- Reviewer Source
- Reviewed on 2/01/2021
