ISL Light Remote Desktop

"Easy set-up, does the job"

Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Pros: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Cons: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

"ISL Light has streamlined our business."

Comments: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Pros: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Cons: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

"ISL Light"

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros: slo support, multiple monitor connect is nice

Cons: I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

"Easy to use remote desktop tool"

Pros: It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Cons: Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

"ISL Remote for optimal Network support"

Comments: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Pros: The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Cons: It would be better is we had an automatic way to create a report, of even a quick report of the system.