ISL Light Remote Desktop
by ISL Online4.7/5 169 reviews
Who Uses This Software?
ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
Average Ratings169 reviews
- Overall 4.7/5
- Ease of Use 4.7/5
- Customer Service 4.7/5
- Features 4.6/5
- Value for Money 4.5/5
- Free Version No
- Free Trial Yes, get a free trial
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Rep)
- ISL Online
- Founded 2003
About ISL Light Remote Desktop
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
ISL Light Remote Desktop Features
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
ISL Light Remote Desktop Most Helpful Reviews
Reviewed on 30/05/2019
Solid alternative to Teamviewer
Comments: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.
Pros: We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.
Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.
Reviewed on 15/01/2020
Easy remote access/support solution with multiple options
Comments: We offer support to company owned and employee owned PCs, and also support business partners that require access to our systems for our business relationship. For company owned equipment we used to install another remote support product, but we can't do that on most of not-owned equipment, so ISL became a great help since we do not need to install anything, just provide the session ID so they can join when they need and be confident no one will be accessing their property beyond that particular moment.
Pros: When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.
Cons: No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.
Reviewed on 31/10/2019
ISLOnline easy to use
Comments: It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.
Pros: Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.
Cons: I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing
by ISL Online on 5/11/2019
We are currently working on a new implementation of file transfer which will improve the file transfer functionality.
For the remote printing functionality, please check the following ticket on how to do this with ISL Light: https://help.islonline.com/56320/374642
Domen Vidmar, ISL Online Team
Reviewed on 9/07/2019
Comments: We mostly support people in the USA, Denmark, Arab emirates.
Pros: slo support, multiple monitor connect is nice
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.
by ISL Online on 3/09/2019
"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353
"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.
"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator
ISL Online Team
Reviewed on 11/10/2019
Fast and not bloated
Remote management of external PC players for digital signage software for 500 players at different locations.
A key success factor in delivering our service.
Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife!
Cons: Last time I've checked it does not offer support for taking control of android units.
by ISL Online on 16/10/2019
We offer remote control for Samsung, Cyrus and rooted Android devices. With other devices, remote viewing is possible.
Domen Vidmar, ISL Online Team