
Who Uses ISL Light Remote Desktop?
ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
What Is ISL Light Remote Desktop?
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
ISL Light Remote Desktop Details
ISL Online
https://www.islonline.com/
Founded 2003









ISL Light Remote Desktop pricing overview
See pricing plansISL Light Remote Desktop does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes, get a free trial
ISL Light Remote Desktop deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
ISL Light Remote Desktop Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
Remote Desktop Software
- Access Control
- Collaboration
- Diagnostics Tools
- File Transfer
- Mobile Access
- Multiple Monitor Access
- Real-Time Chat
- Remote Access
- Remote Printing
- Reporting/Analytics
- Screen Recording
- Screen Sharing
- Troubleshooting
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Remote Work Software
- Collaboration
- Electronic Signature
- Employee Activity Monitoring
- Live Chat
- Meeting Management
- Remote Access
- Remote Support
- Softphone
- Task Management
- Time Zone Tracking
- Video Chat
- Web Conferencing
Screen Sharing Software
- Annotations / Drawing Tools
- Desktop / Browser Sharing
- Mobile Screen Sharing
- Presenter Control Management
- Screen Capture
- Screen Mirroring
- Screen Recording
- Targeted / Locked Screen Sharing
ISL Light Remote Desktop Alternatives - Capterra New Zealand 2021
More ISL Light Remote Desktop alternativesISL Light Remote Desktop Reviews
Read all reviewsOverall rating
Average score

Matevž O.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 28/05/2020
"Easy set-up, does the job"
Comments: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
Pros: There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
Cons: Running services or applications with elevated privileges on the remote computer is a bit of a hassle.
- Reviewer Source
- Reviewed on 28/05/2020
Andrew S.
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Overall Rating5 /5
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Ease of Use5 /5
-
Features & Functionality5 /5
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Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/07/2020
"ISL Light has streamlined our business."
Comments: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!
Pros: ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.
Cons: A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.
- Reviewer Source
- Reviewed on 24/07/2020
Matjaž D.
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Overall Rating3 /5
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Ease of Use3 /5
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Features & Functionality1 /5
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Customer SupportUnrated
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Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 9/07/2019
"ISL Light"
Comments: We mostly support people in the USA, Denmark, Arab emirates.
Pros: slo support, multiple monitor connect is nice
Cons:
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.
Vendor Response
by ISL Online on 3/09/2019
"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353
"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.
"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator
Yours sincerely
Domen Vidmar
ISL Online Team
- Reviewer Source
- Reviewed on 9/07/2019
Martin I.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer SupportUnrated
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 8/01/2021
"Easy to use remote desktop tool"
Pros: It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.
Cons: Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.
- Reviewer Source
- Reviewed on 8/01/2021

Werner V.
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Overall Rating4 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/11/2019
"ISL Remote for optimal Network support"
Comments: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.
Pros: The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.
Cons: It would be better is we had an automatic way to create a report, of even a quick report of the system.
- Reviewer Source
- Reviewed on 25/11/2019