PayHOA

Best Customer Support Ever!

Comments: Our overall experience with PayHOA has been great. They are very supportive, and are always open to hearing our suggestions. Utilizing PayHOA has saved our small HOA over $3K this year alone.

Pros:

Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.

Cons:

There were no clear-cut instructions on what should be entered first, which caused me some double work. However, for someone with a background in accounting, this would probably be apparent and not be a problem.

Cost effective association management and great customer service

Pros:

After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.

Cons:

Snail mail batch mailings seem to take longer than expected, but that might be a post office thing...

ISD Management Services Review

Comments: Love it! It has everything I was looking for and needed.

Pros:

Ease of use. I have basically been able to teach myself how to use the system. But when I had a question, I could count on getting an answer usually within minutes. It also seems that most homeowners are happy with the system. The program is exactly what I had hoped it was. Awesome!

Cons:

I can't think of anything right now. I have yet to look deep in to the reporting available.

PAYHOA Campground

Comments: Good, but challenging

Pros:

Communication features, unit payment tracking and reporting features.

Cons:

Not credit card friendly, does not download the banking information that would provide usable information and make reconciling easier

PayHOA review

Comments: Overall PayHOA seems the perfect platform for condominium association management. It is simple, easy to use, easy to correct mistakes and communicate with tech support as well as clients.

Pros:

PayHOA has a super easy accounting system to work with. It is simple and easy to learn and has things very useful to property management, especially considering condos only really have a couple of Assets and Liabilities. The system also has very easy ways to resolve problems. The chat function is incredibly useful to resolve technology errors or other important accounting functions. Particularly [sensitive content hidden] is an excellent point of contact, she is very responsive, knowledgable, and very good with following up.

Cons:

My least favorite thing would have to be relinking plaid to chase and how long the transactions take to pull through. While they are inconvenient, I do believe they are for security reasons and overall for best practice.