15 years helping New Zealand businesses
choose better software

What Is Airtable?

Operationalize your critical data, move beyond rigid tools, and reimagine workflows with AI with no code required.

Who Uses Airtable?

For organizations looking to build scalable, flexible apps with powerful governance and administration.

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Reviews of Airtable

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Karin
Karin
Executive Director in US
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Airtable is Excel on Steroids

5.0 2 months ago New

Comments: I love what Airtable can do. Our theatre company is looking into using airtable for managing our audition profiles and creating a single depository for all director's evaluations.

Pros:

Airtable is robust! So many features, so many different ways to showcase data and to take the same info but optimize its presentation. It has an unlimited number of uses and could be valuable to any industry.

Cons:

Airtable has a steep learning curve. Even seasoned Excel power users can get overwhelmed trying to learn all the different features, functions and ways of utilizing Airtable.

Ivan
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I like airtable

5.0 last week New

Comments: I really like the platform for my personal project but it can get quite expensive

Pros:

Automations are the best thing I’ve seen if you are willing to dive in is really newbie friendly

Cons:

The records limits and the pay per user model they should give more bundles specially for small teen

Katie
Quality Manager in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Downhill

1.0 7 months ago

Pros:

I have been an Airtable user for years, and have always been impressed with its ease of use and the pace of improvements to the product itself.

Cons:

Airtable has recently suffered from a lack of customer support while simultaneously (in my experience) a higher rate of usability issues/bugs. Now, they've changed their pricing structure to revoke email support from the lowest priced tier. They expect users to be able to solve their own problems via the community discussion boards and less-than-sufficient/often outdated self help articles/pages. If there was a robust library of documentation, this might be acceptable, but there is not. We might consider upgrading to the higher tier of service, but I have submitted at least 5 contact forms to speak with a salesperson, but have not received any outreach from their sales team. I suspect we will have no choice but to abandon Airtable, since we use it for critical business operations and cannot risk having it break without any customer support to troubleshoot, but also we have been unable to get in touch with any salesperson to upgrade to the higher-level accounts that come with email support.

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Alternatives Considered:

Game changerl

4.0 3 months ago

Comments: Overall experience has been great to be honest

Pros:

This product has been a game changer for my company. Being an Ecommerce business with inventory and teams. It has made it easy to set up bases, automations, dashboard to track a lot. It has made order management so seamless for easy for my teamm less clutter and so many features that has helped the business. Love that I can create multiple bases.

Cons:

It has evolved over the years with their updates. But I think the dashboard can be better. They can definitely take a few features from clickup especially with things like tracking and notes.

Traci
Blogger Content Creator in US
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Full of features with lots of customization

5.0 2 months ago New

Pros:

All the cool features are synced together in one software program. I love how it is a spreadsheet but you can customize it with so many other options such as attachments, links, text boxes, images, dates, etc.

Cons:

It has a steep learning curve. Two years later I am still trying to figure out all the great features.