Who Uses This Software?

Ecommerce, Retail, Travel, Online Sales: Head of Digital, Digital Experience Leaders, Security Experts, System Administrators, IT Teams, Service Delivery, Website Managers, Product Owners, Developers

Average Ratings

14 reviews
  • Overall 4.9 / 5
  • Ease of Use 4.4 / 5
  • Customer Service 5 / 5
  • Features 4.8 / 5
  • Value for Money 4.9 / 5

Product Details

  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • RapidSpike
  • http://www.rapidspike.com
  • Founded 2015

About RapidSpike

*MONITOR*: RapidSpike monitors everything from the customers point of view, enabling you to fix issues impacting your customers, maintaining your brands online reputation.

*PROTECT*: Detect Magecart, website skimming & form-jacking attacks to reduce exposure to data breaches, reducing both ICO fines & financial losses. This protects your online reputation & customer trust.

*IMPROVE*: Make your website, better, faster & more efficient by tracking your websites performance in real time.

RapidSpike Features

  • Anti Virus
  • Application Security
  • Behavioural Analytics
  • Encryption
  • Endpoint Management
  • Incident Management
  • Intrusion Detection System
  • Threat Intelligence
  • Two-Factor Authentication
  • Vulnerability Management
  • Anti Spam
  • Anti Virus
  • Audit Trail
  • Compliance Management
  • Database Security Audit
  • File Access Control
  • Financial Data Protection
  • Maintenance Scheduling
  • Real Time Monitoring
  • Security Event Log
  • Virus Definition Update
  • Vulnerability Protection
  • AI / Machine Learning
  • Behavioural Analytics
  • Endpoint Management
  • IOC Verification
  • Incident Management
  • Tokenization
  • Vulnerability Scanning
  • Whitelisting / Blacklisting
  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking
  • Alerts/Notifications
  • Availability Testing
  • Event Logs
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting
  • Competitor Analysis
  • Content Management
  • Keyword Research Tools
  • Link Management
  • Performance Metrics
  • Problem Area Alerts

RapidSpike Most Helpful Reviews

Piece of mind, value and responsive

Reviewed on 25/01/2019
Adele B.
Web Manager
Government Administration, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I cannot recommend RapidSpike highly enough.
The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Pros: The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).
The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless.
With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons: Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Great product delivered by an awesome team

Reviewed on 8/03/2019
Verified Reviewer
Business Solution Manager
Airlines/Aviation, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Our company needed to select a monitoring tool for our web platforms.
Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful.
We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement. Internal and external SLA process, test automation included in our release management Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.

Pros: - Broad range of monitoring tools provided
- Control we can have on the product E.g. we can define ourselves powerful user journey scenario
- Awesome people behind the product delivering a quality of service I've never seen before.
- Value for the price is unbeatable
This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons: - Take some time master the navigation between all the options.
- The licence management is a bit complex due to the number of monitoring options.

Value for money

Reviewed on 25/01/2019
Tiffany P.
Web Management Officer
Government Administration, 5,001-10,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up. Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

Pros: - customisable
- strong documentation
- relatively simple to use
- provides a service essential for monitoring and maintaining websites at an affordable price
- responsive customer support
- open to ideas on improvements or new features

Cons: - Can be a little daunting for new users
- some of the terminology used can be a bit jargonistic

Best most full featured uptime monitoring service available on the market

Reviewed on 15/02/2019
Kyle T.
Senior Test Consultant
Information Technology & Services, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Ticks almost every box possible in terms of features. Allows us to monitor all of our sites within one interface.
A quick to respond customer support, with some of the features and changes I've suggested actually being implemented.
Wide range of notification abilities

Cons: The interface can be a bit hard to get your head around, but I know RS are making positive changes in the right direction

RapidSpike Review

Reviewed on 25/09/2017
Neil L.
Mr
Government Administration, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Pros: It's easy to get going quickly and start monitoring sites straight away
Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting)
Its free version is pretty good
It provides a public status page
Able to export data from reports
It has integrations to other products

Cons: The UI can be confusing - there are too many areas where settings can be made. The terminology is often unexplained (monitors vs websites). Some settings have to be made via the user account, which is unexpected Some parts are too complex or not needed for me as a digital practitioner - perhaps more geared to the server crowd

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