---
description: Learn more about DigitalCX price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DigitalCX Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [DigitalCX](/software/146306/digitalcx)

# DigitalCX

Canonical: https://www.capterra.co.nz/software/146306/digitalcx

> Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: CX
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Netherlands

## Features

- Dashboard
- Multi-Channel Data Collection
- Reporting/Analytics
- Text Analysis

## Support Options

- 24/7 (Live rep)

## Category

- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.capterra.co.nz/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.capterra.co.nz/software/178112/socialsurvey) — 4.7/5 (89 reviews)
5. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Reviews

### "Volgende stap naar volwassenheid" — 4.0/5

> **Stefan** | *6 October 2022* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Toen we begonnen met conversational AI gebruikten we Landbot.io. Toen we steeds volwassener werden liepen we met deze tool tegen beperkingen aan. We hebben onderzoek gedaan naar verschillende oplossingen en daar kwam DigitalCX als beste uit de bus. Voor ons een goede, volgende stap op weg naar volwassenheid. Je kunt snel schakelen met CM.com (DigitalCX is onderdeel van CM.com) en ze zijn altijd bereid om extra training te geven. Daarnaast is het fijn werken met de tool en heb je het redelijk snel onder te knie.
> 
> **Cons**: Er zijn een aantal nadelen aan de tool. Allereerst heb je een implementatiepartner nodig voor de front-end. Wij hebben daarvoor Conversationals gebruikt. Daarnaast is het niet mogelijk om documenten te uploaden via de tool. Dit is wel in te bouwen door Conversationals, maar dat vraagt dus om een meerprijs bovenop de standaard fee.
> 
> Een fijne tool om mee te werken en een supportteam die klaarstaat om vragen te beantwoorden: telefonisch, per mail of via een ticket. Via Conversationals kun je extra features laten ontwikkelen of de tool koppelen aan andere tools of databases die je hebt.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/146306/digitalcx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/146306/DigitalCX/> |
| en-AE | <https://www.capterra.ae/software/146306/digitalcx> |
| en-AU | <https://www.capterra.com.au/software/146306/digitalcx> |
| en-CA | <https://www.capterra.ca/software/146306/digitalcx> |
| en-GB | <https://www.capterra.co.uk/software/146306/digitalcx> |
| en-IE | <https://www.capterra.ie/software/146306/digitalcx> |
| en-IL | <https://www.capterra.co.il/software/146306/digitalcx> |
| en-IN | <https://www.capterra.in/software/146306/digitalcx> |
| en-NZ | <https://www.capterra.co.nz/software/146306/digitalcx> |
| en-SG | <https://www.capterra.com.sg/software/146306/digitalcx> |
| en-ZA | <https://www.capterra.co.za/software/146306/digitalcx> |

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