--- description: Learn more about Guru price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Guru Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Guru](/software/145390/guru) # Guru Canonical: https://www.capterra.co.nz/software/145390/guru Page: 1 / 27\ Next: [Next page](https://www.capterra.co.nz/software/145390/guru?page=2) > The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically. > > Verdict: Rated **4.8/5** by 639 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Guru? Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 639 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity/News Feed - Alerts/Notifications - Calendar Management - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Management - Customisable Branding - Customisable Templates - Data Import/Export - Discussions/Forums - Document Management - Employee Directory - Feedback Management - Full Text Search - Indexing - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - Multi-Language - Multiple Data Sources - Natural Language Search - Progress Tracking - Query Suggestions - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Search/Filter - Self Service Portal - Surveys & Feedback - Task Management - Text Editing - Third-Party Integrations - User Management ## Integrations (42 total) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox Business - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) - [Productivity Software](https://www.capterra.co.nz/directory/30968/productivity/software) - [Remote Work Software](https://www.capterra.co.nz/directory/31855/remote-work/software) - [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software) - [Internal Communication Software](https://www.capterra.co.nz/directory/31543/employee-communication-tools/software) ## Alternatives 1. 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[Freshservice](https://www.capterra.co.nz/software/132997/freshservice) — 4.5/5 (686 reviews) ## Reviews ### "Guru makes the sharing of knowledge easy" — 5.0/5 > **Verified Reviewer** | *17 July 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Guru makes the onboarding process seamless and lets us share critical information company wide seamlessly. > > **Cons**: I believe the internal search functionality could be a tad better to help find information easier. ----- ### "Simple and safe company knowledge base" — 4.0/5 > **Ryan** | *24 July 2024* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: I like how simple it is to explain to new staff how to use Guru. Also being able to set different verification dates and owners of certain documents is great. > > **Cons**: Sometimes the exporting to a PDF is not the greatest as the picture sizes can change and rotate. A great feature to add would be to add page breaks for when they are exported to a PDF. > > It's working well for us. Even if staff fall behind on verifying documents, it's still a great brain dump for company information. ----- ### "Guru = Our Trusted Source" — 5.0/5 > **Dana** | *17 July 2024* | Aviation & Aerospace | Recommendation rating: 9.0/10 > > **Pros**: Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy. > > **Cons**: I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content. > > I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat. ----- ### "Guru is an amazing tool for all enablement support" — 5.0/5 > **Ness** | *14 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. > > **Cons**: If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. > > Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. ----- ### "Easy-to-use, quick to adopt." — 5.0/5 > **Verified Reviewer** | *22 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Really clear organizational structure. Verification allows an easy way to check information validity and recency. > > **Cons**: Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. > > Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. ----- Page: 1 / 27\ Next: [Next page](https://www.capterra.co.nz/software/145390/guru?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/145390/guru) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data