Manager SE

EXCELLENT PRODUCT, GREAT CUSTOMER SERVICE

Pros:

I'VE BEEN USING THIS SOFTWARE FOR 17 YEARS AND WOULD NOT USE ANOTHER PROGRAM TO MANAGE MY AUTO REPAIR BUSINESS. THE CUSTOMER SERVICE IS GREAT, I'VE NEVER HAD AN ISSUE THAT 1 PHONE CALL DID NOT RESOLVE. YOU WILL NOT BE DISAPPOINTED.

Cons:

SOME OF THE REPAIR PROCEDURES ARE A LITTLE VAGUE, BUT A GOOD TECHNICIAN CAN ALWAYS FILL IN THE GAPS ON THE REPAIR.

Mitchell Manager SE

Comments: We've tried other automotive shop software companies and always come back to Mitchell. Been using them since 2013 because it works well.

Pros:

Easy to use. There's a place for almost any kind of customer or vehicle information. Easy to customize WIP screen by user. Lots of useful reports for reporting metrics to outside CRM companies or in house marketing. EXCELLENT CUSTOMER SUPPORT! Full of features for tracking every imaginable metric. The software platform is always evolving and updating with new features. Best feature of all: Integration with the digital inspection platform Bolt On Technology.

Cons:

The layout of parts and labor in "estimate" or "invoice" is very poor. For some reason, it puts parts on one side of the sheet and labor on the other instead of just presenting each job as an item. This format is confusing and hard to read. The font for the final dollar amount is so small it seems slightly deceptive. I've begged Mitchell to get with the program and offer another format. The good news is that if you have Bolt On it can generate a sensible and good looking invoice.

Manager SE is a good product Just needs some updating.

Pros:

Customer tracking was great, recommended work/revisions are easy to track.

Cons:

No online way for Technicians to communicate recommended work with service advisors and parts. Mobile App is useless. Not cloud based Additional charge for every computer that needs access to it. cannot be accessed remotely.

Travis review

Comments: Not the best they lock you down to having only one computer then have to pay to have on more it’s an outdated system and they are not with the times as far as some competitors I’m paying yearly what I payed in 3 months now and getting twice as much

Pros:

Some stuff was ok but it’s an outdated over priced system

Cons:

The outrageous cost compared to what we get now

mitchelle manager the best choice for the middle ground

Comments: postive. its vendor integration makes parts sourcing and ordering effortless

Pros:

fairly easy to use and navigate, diagnostics is pretty good. middle ground between alldata and identifix

Cons:

when compared to its main competetors it is a middle ground solution the best of both worlds i guess.