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Who Uses This Software?
We provide the perfect tools for customer communities, marketing, research and innovation communities. We help community managers that just started, as well as the seasoned professionals.
Average Ratings
29 reviews- Overall 4.6 / 5
- Ease of Use 4.3 / 5
- Customer Service 4.8 / 5
- Features 4.4 / 5
- Value for Money 4.5 / 5
Product Details
- Free Version No
- Free Trial Yes
-
Deployment
Cloud, SaaS, Web
-
Training
In Person
Live Online
Webinars
Documentation
-
Support
24/7 (Live Rep)
Business Hours
Online
Vendor Details
- CMNTY
- https://cmnty.com
- Founded 2007
About CMNTY Platform
CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve.
CMNTY Platform Features
- Content Management
- Content Moderation
- Discussions / Forums
- Event Management
- Group Management
- Ideation / Crowdsourcing
- Member Directory
- Membership Management
- Social Media Management
- Website Management
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
- Analytics
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Benchmarking
- Compensation Management
- Data Management
- Email / Online
- Face-to-Face
- Panel Management
- Paper-Based
- Phone-Based
- Sample Management
- Statistical Analysis
- Survey Management
CMNTY Platform Most Helpful Reviews
We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!
Reviewed on 15/05/2017
Douwe B.
Comments: communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.
Pros: Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.
Cons: We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.
Vendor Response
by CMNTY on 25/05/2017
Hi Douwe!
Thank you for making the comparison with LEGO. That's a huge compliment to us!
You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.
Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!
Easy and professional
Reviewed on 27/01/2018
Nicolas S.
Pros: It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.
Cons:
The passwords requirements of 10 items and the pricing model above 250 users is expensive.
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product
CMNTY Platform is a perfect platform that has allowed our small trainer really interact!
Reviewed on 2/11/2017
Edson M.
Comments: All in one place - communicating, sharing, and receiving requests from our users.
Pros: CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!
Cons: It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.
AMAZING community platform for those looking for ease and high functionality!
Reviewed on 1/01/2018
Verified Reviewer
Pros: It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.
Cons: The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.
Certainly the most user friendly platform I have experience. I highly recommend it.
Reviewed on 19/07/2017
Nick R.
Comments: It allowed our organisation to quickly and easily create a reliable central communication hub.
Pros: Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.
Cons: Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.
