---
description: Learn more about springbig price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: springbig Pricing, Reviews & Features - Capterra New Zealand 2026
---

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# springbig

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> springbig is the cannabis industry's leading provider of CRM and Loyalty Marketing Solutions
> 
> Verdict: Rated **3.1/5** by 14 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses springbig?

We serve both cannabis retailers and brands in the United States and Canada.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.1/5** | 14 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support | 3.6/5 | Based on overall reviews |
| Value for Money | 3.2/5 | Based on overall reviews |
| Features | 3.3/5 | Based on overall reviews |
| Recommendation percentage | 50% | (5/10 Likelihood to recommend) |

## About the vendor

- **Company**: springbig

## Commercial Context

- **Starting Price**: US$600.00
- **Pricing model**: Usage Based
- **Pricing Details**: Pricing is based on the amount of text messages sent
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Responses
- CRM
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Contact Management
- Engagement Tracking
- Loyalty Cards
- Loyalty Program
- Mass Texting
- Membership Management
- Message Personalisation
- Mobile Coupons
- Reporting/Analytics
- Rewards Management
- Scheduled Messaging
- Third-Party Integrations

## Integrations (13 total)

- Adilas
- BLAZE
- Dispense
- Dutchie
- Enlighten
- Flowhub
- GreenLine
- Greenbits
- Greenline
- Headset
- I Heart Jane
- MJ Platform
- Onfleet

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Loyalty Software](https://www.capterra.co.nz/directory/10031/customer-loyalty/software)

## Related Categories

- [Customer Loyalty Software](https://www.capterra.co.nz/directory/10031/customer-loyalty/software)
- [SMS Marketing Software](https://www.capterra.co.nz/directory/30842/sms-marketing/software)
- [AI Marketing Tools](https://www.capterra.co.nz/directory/34136/ai-marketing-tools/software)

## Alternatives

1. [Brand24](https://www.capterra.co.nz/software/149054/brand24) — 4.7/5 (254 reviews)
2. [Mailchimp](https://www.capterra.co.nz/software/110228/mailchimp) — 4.5/5 (17572 reviews)
3. [Birdeye](https://www.capterra.co.nz/software/152997/birdeye) — 4.7/5 (702 reviews)
4. [Denser AI](https://www.capterra.co.nz/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Overcharging for terrible deliverability" — 1.0/5

> **Melanie** | *7 April 2025* | Retail | Recommendation rating: 0.0/10
> 
> **Pros**: Email worked fine but nothing spectacular. The loyalty works but most POS systems include loyalty.
> 
> **Cons**: After working with them for 3 years the bills surged from $300-600 to $1600-$2200. When I contested it, they told me it was due to using emojis in the “stash board”. However, their credit tracker did not increase as we added them. I showed them the screenshots. While on the same call, the rep showed me the deliverability and it was abysmal. Not only was I being overcharged but the texts only delivered to 12% of customers. 

They came back and told me everything is “functioning as it should”. Refused to correct the issue, refund or credit.
> 
> Abhorrent, awful. Run away\! No resukts, over charging and unethical.

-----

### "Terrible, do your research" — 1.0/5

> **Abraham** | *26 April 2024* | Retail | Recommendation rating: 0.0/10
> 
> **Pros**: The customer service in 2021/2022
Some of the employees that wisely moved on
> 
> **Cons**: No deliverability whatsoever
Always hidden charges 
The company try to back bill two years worth of taxes that they forgot to charge on their invoices

-----

### "Sprung off SpringBig" — 4.0/5

> **Jenessa** | *18 October 2022* | Capital Markets | Recommendation rating: 8.0/10
> 
> **Pros**: The system is easy to learn/use\! Once I was taught once it was really intuitive the next time I needed to use it\! I love that is has different picture option to change up what customers are receiving\! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when\!
> 
> **Cons**: I would love a mobile version where I could pull up the click rate optics\! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours

-----

### "Switch to SpringBig" — 5.0/5

> **Melissa** | *30 June 2022* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch.
> 
> **Cons**: We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

-----

### "My Springbig Review" — 4.0/5

> **Kenneth Matt** | *6 July 2022* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: I like the multitude of options as well as the customer service our rep \[SENSITIVE CONTENT\] has provided us. He has gone above and beyond.
> 
> **Cons**: I don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off.
> 
> Overall our experience has been good and we enjoy using it.

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/145049/springbig)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/145049/SpringBIG/> |
| en-AE | <https://www.capterra.ae/software/145049/springbig> |
| en-AU | <https://www.capterra.com.au/software/145049/springbig> |
| en-CA | <https://www.capterra.ca/software/145049/springbig> |
| en-GB | <https://www.capterra.co.uk/software/145049/springbig> |
| en-IE | <https://www.capterra.ie/software/145049/springbig> |
| en-IL | <https://www.capterra.co.il/software/145049/springbig> |
| en-IN | <https://www.capterra.in/software/145049/springbig> |
| en-NZ | <https://www.capterra.co.nz/software/145049/springbig> |
| en-SG | <https://www.capterra.com.sg/software/145049/springbig> |
| en-ZA | <https://www.capterra.co.za/software/145049/springbig> |

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