15 years helping New Zealand businesses
choose better software

What Is WellnessLiving?

WellnessLiving’s all-in-one business management software for boutique fitness studios equips you with the tools, support, & resources needed to manage & grow your business. Offering flexible settings and dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations.

It’s the only software you need to attract, convert, & retain more clients.

Who Uses WellnessLiving?

Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.

WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
WellnessLiving Software - Showcase your business with an easy-to-use custom website.
WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.

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Reviews of WellnessLiving

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.3
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Colleen Michelle
Colleen Michelle
Owner in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I am a fan.

5.0 last month New

Comments: Very good product with excellent support. I am grateful to them

Pros:

The customer support is best in class. I have question that need a response immediately. They are very quick to respond.

Cons:

I have no complaints about the software or the staff.

WellnessLiving Systems Response

last month

Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs. Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service. Take care, Anthony S (Customer Advocate)

Sam
Gym Manager in Australia
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Nice, Easy Software to Use

5.0 2 months ago New

Pros:

I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional

Cons:

The app can doing some strange at times

WellnessLiving Systems Response

2 months ago

Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience. Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients. Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at [email protected] or give us a call. We are here to assist you every step of the way. Thanks for choosing WellnessLiving. Warm regards, Anthony S (Customer Advocate)

Hana
Solopreneur, Stretch Therapist, Personal Trainer in Canada
Alternative Medicine, Self Employed
Used the Software for: 2+ years
Reviewer Source

Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE

1.0 last month New

Comments: The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.

Pros:

Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.

Cons:

Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote. - The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress. -I constantly had to review client accounts for remaining visits bc it was too challenging for the client. -Tech support is definitely overseas, and communication is often a challenge. -When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.

WellnessLiving Systems Response

last month

Hey Hana, Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right. Warm regards, Anthony Spagnuolo (Customer Advocate)

Jason
Head coach in UK
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Wellness living review

5.0 3 months ago

Comments: Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.

Pros:

The features suited my business needs 95% and it was cheaper than my previous package which did similar things.

Cons:

Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.

WellnessLiving Systems Response

2 months ago

Dear Jason, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform. It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience. If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help! Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey. Warm regards, Anthony S (Marketing Specialist)

Chelsea
Business Owner in Australia
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Gym Management Software

5.0 last month New

Comments: Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!

Pros:

The app makes booking super easy! The reporting capabilities and member notifications are great.

Cons:

At times it was difficult to contact customer support being in Australia.

WellnessLiving Systems Response

3 weeks ago

Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)