Who Uses User.com?

A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.

What Is User.com?

User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers.

Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get a free 14 day trial with no upfront payment

User.com Details

User.com

https://user.com

Founded 2015

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User.com pricing overview

See pricing plans

User.com has a free version and offers a free trial. User.com paid version starts at US$49.00/month.


Starting Price

US$49.00/month See pricing details

Pricing Details

Price is calculated based on number of stored contacts inside the system.

Free Version

Yes

Free Trial

User.com deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

User.com Features

  • Analytics
  • Campaign Personalisation
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification

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  • Behavior Analytics
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Management
  • Multi-Channel Marketing

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  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

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  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

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  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Document Storage
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  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

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  • Blended Call Centre
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Centre
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

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  • Performance Metrics
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  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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  • Archiving & Retention
  • Canned Responses
  • Data Recovery
  • Email Monitoring
  • Queue Management
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting/Blacklisting

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  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimised Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor

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  • Alerts / Escalation
  • Automated Routing
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  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
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  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

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  • Contact Database
  • Data Import/Export
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  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools

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  • Source Tracking

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  • Canned Responses
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  • Geo Targeting
  • Offline Form
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  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

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  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

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  • Cataloguing / Categorisation
  • Customer Service Analytics
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  • Visual Notifications
  • Web Notifications

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  • Collaboration
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  • Meeting Management
  • Remote Access
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  • Web Conferencing

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  • Shortcodes
  • Text-to-Win

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User.com Alternatives - Capterra New Zealand 2021

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User.com Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.4
Customer Service 4.8
Features 4.5
Value for Money 4.6

Review software

Share your experiences with other software buyers.

Write a Review!
Izabela H.
Growth Catalyst
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/12/2020

"Great all-in-one sales and marketing automation tool"

Comments: We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros: I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons: Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Vendor Response

by User.com on 15/12/2020

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

  • Reviewer Source 
  • Reviewed on 11/12/2020
Marcin J.
Marketing Manager
Automotive, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/04/2020

"Marketing machine that can boost your effectiveness with no need of IT team"

Pros: If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons: Some features aren't so flexible as they could be.

Vendor Response

by User.com on 20/04/2020

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

  • Reviewer Source 
  • Reviewed on 10/04/2020
Verified Reviewer
Co-founder, web & graphic designer, PM, front-end developer
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/03/2018

"Software with a lot of potential but significant number of errors"

Pros: It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons: UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Vendor Response

by User.com on 7/05/2020

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/03/2018
Kyrylo T.
Marketing Manager
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 23/10/2020

"Proactive support team"

Pros: Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons: User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Vendor Response

by User.com on 15/12/2020

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

  • Reviewer Source 
  • Reviewed on 23/10/2020
Anna O.
Head of Growth
Internet, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/07/2020

"A full-stack marketing automation tool"

Pros: User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately

Cons: Nothing to dislike at the moment, if something appears, I will get back to this review.

  • Reviewer Source 
  • Reviewed on 20/07/2020