---
description: Learn more about IMsupporting price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IMsupporting Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [IMsupporting](/software/144545/imsupporting)

# IMsupporting

Canonical: https://www.capterra.co.nz/software/144545/imsupporting

> Build AI chatbots in minutes with our visual chatflow builder—GDPR compliant, UK-hosted, Hybrid AI with human handoff
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

-----

## Overview

### Who Uses IMsupporting?

Small to medium UK businesses in hospitality, legal services, govt, policing, healthcare, and e-commerce—companies needing GDPR-compliant live chat without enterprise pricing.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: IMsupporting
- **Founded**: 2015

## Commercial Context

- **Starting Price**: £49.99
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Prices based on AI usage and Seats

All packages come with a set amount of APU's per month (AI Processing Units) 1 unit is roughly 1 AI chat.

APUs are used during AI related workloads.

Every package comes with a set number of seats/operator accounts.
Additional accounts can be added.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Ireland, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Customer Support
- Customisable Branding
- Email Management
- Geotargeting
- Knowledge Base Management
- Language Detection
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (7 total)

- BigCommerce
- Drupal
- Joomla
- PayPal Checkout
- Shopify
- Weebly
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.nz/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.co.nz/software/135003/slack) — 4.7/5 (24046 reviews)
3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.capterra.co.nz/software/134347/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Learning through use" — 3.0/5

> **Bruce** | *7 November 2017*
> 
> **Pros**: Excellent customer support \& provided clear information that was reasonably easy to apply and initially set up
> 
> **Cons**: There were elements of the product CHATBOT that were not easy to use and the quality of functionality can be improved

## Links

- [View on Capterra](https://www.capterra.co.nz/software/144545/imsupporting)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/144545/IMsupporting/> |
| en-AE | <https://www.capterra.ae/software/144545/imsupporting> |
| en-AU | <https://www.capterra.com.au/software/144545/imsupporting> |
| en-CA | <https://www.capterra.ca/software/144545/imsupporting> |
| en-GB | <https://www.capterra.co.uk/software/144545/imsupporting> |
| en-IE | <https://www.capterra.ie/software/144545/imsupporting> |
| en-IL | <https://www.capterra.co.il/software/144545/imsupporting> |
| en-IN | <https://www.capterra.in/software/144545/imsupporting> |
| en-NZ | <https://www.capterra.co.nz/software/144545/imsupporting> |
| en-SG | <https://www.capterra.com.sg/software/144545/imsupporting> |
| en-ZA | <https://www.capterra.co.za/software/144545/imsupporting> |

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