Who Uses ConnectWise Automate?

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

What Is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

ConnectWise Automate Details

ConnectWise

http://www.connectwise.com/software/automate

Founded 2004

ConnectWise Automate Pricing Overview

ConnectWise Automate does not have a free version but does offer a free trial.

ConnectWise Automate video
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Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

ConnectWise Automate Features

  • Audit Trail
  • Behaviour-Based Acceleration
  • Cross Reference System
  • Device Auto Discovery
  • Diagnostic Testing
  • Import/Export Data
  • JCL Management
  • Multi-Platform
  • Multi-User
  • Power Management
  • Sarbanes-Oxley Compliance

View full list of Data Centre Management Software

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

View full list of IT Management Software

  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

View full list of IT Service Software

  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Scheduling

View full list of MSP Software

  • Automatic User/Device Recognition
  • Data Management
  • Deployment Management
  • Endpoint Management
  • Inventory Management
  • Software Management
  • Synchronisation Scheduling
  • Wireless Network Support

View full list of Mobile Device Management Software

  • Bandwidth Monitoring
  • Baseline Manager
  • Dashboard
  • IP Address Monitoring
  • Internet Usage Monitoring
  • Network Diagnosis
  • Network Resource Management
  • SLA Monitoring
  • Server Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

View full list of Network Monitoring Tools

  • Access Control
  • Activity Monitoring
  • Firewalls
  • Intrusion Detection System
  • Reporting/Analytics
  • Threat Response
  • VPN
  • Vulnerability Scanning

View full list of Network Security Software

  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritisation
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning

View full list of Patch Management Software

  • Deployment Management
  • For MSPs
  • IT Asset Management
  • Mobile Access
  • Network Monitoring
  • Patch Management
  • Real-time Alerts
  • Remediation Management

View full list of Remote Monitoring and Management (RMM) Software

  • CPU Monitoring
  • Credential Management
  • Email Monitoring
  • Event Logs
  • Patch Management
  • Scheduling
  • Server Monitoring
  • Virtual Machine Monitoring

View full list of Server Management Software

  • Archiving & Retention
  • Capacity Monitoring
  • Data Mobility
  • Desktop Virtualisation
  • Disaster Recovery
  • Namespace Management
  • Performance Management
  • Version Control
  • Virtual Machine Monitoring

View full list of Virtualisation Software

ConnectWise Automate Alternatives

More ConnectWise Automate alternatives

ConnectWise Automate Reviews

Showing 5 of 97 reviews

Overall
4.2/5
Ease of Use
3.6/5
Customer Service
3.8/5
Features
4.4/5
Value for Money
3.9/5
James B.
IT Operations Engineer
Information Services, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 5/05/2020

"By far the best RMM in the network of RMM"

Comments: Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros: The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons: Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

  • Reviewer Source 
  • Reviewed on 5/05/2020
Daren A.
President
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Connectwise Automate"

Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Steven D.
Helpdesk Engineer
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/08/2020

"CW only tool you need"

Comments: We use this tool in our everyday work day and it helps us get organized for the day and throughout the day.

Pros: The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.

Cons: Some of the reporting is off but mostly it pretty accurate. Also noticed when a user is inside a ticket and they change it the notes disappear.

  • Reviewer Source 
  • Reviewed on 24/08/2020
Benjamin B.
IT
Airlines/Aviation, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 1/04/2020

"Should be call "Connectwise Autodraft""

Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros: The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons: It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 1/04/2020
Sam H.
IT Support Technician
Computer Networking, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/03/2020

"Connectwise Automate"

Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros: I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons: The only issue we have with this software is the customer support and occasional instability of the software.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/03/2020