15 years helping New Zealand businesses
choose better software

What Is vcita?

Automate time-consuming admin tasks like payment collection & billing, scheduling, and client reminders & management, so you can focus on growing your business. Stay organized and deliver exceptional client experiences with an intuitive management platform.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

vcita Software - vcita client info
vcita Software - vcita client profiles
vcita Software - vcita client notes
vcita Software - vcita emailers
vcita Software - vcita billing and invoicing

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Reviews of vcita

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
Digital Product & Marketing Expert in US
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

All around perfect solution for all types of businesses.

5.0 last year

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

vcita Response

last year

Thanks for your feedback Joshua! We are so glad to hear vcita has helped you gain control. It's our honor to support you business! We have taken note of your request to expand partnerships and hope to offer additional integrations soon.

Asha
Physician//Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great for scheduling, other features not so much

4.0 4 years ago

Comments: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Buğra
IT in Türkiye
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Worst customer service

2.0 last month New

Comments: From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Pros:

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons:

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Agatha
Digital Marketer in US
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

vcita - a Great Tool For Business Scheduling

5.0 3 months ago

Pros:

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Cons:

No issues with vcita. It is powerful and very helpful.

Vivian
Owner in US
Accounting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Get it!

5.0 last year

Comments: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Pros:

It’s too much to like. I like Everything about the software.

Cons:

There’s nothing I really don’t like about the software.

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