Fresha

The best

Pros:

I am a professional in hairdresser and I highly recommend this booking system. easy to custom or to use. It does what you looking for. Vincent hair passion.

Cons:

Should be able to have more pictures, it is limited to 4 on the venue. And please if you could add some pictures for each services would be fantastic!

Highly highly recommend fresha! Just try it out, you'll thank me later!

Comments: Love love love fresha! I'm not paying an arm and a leg and the people that work at fresha genuinely care about you and want to make your business grow. These are Canadian locals that want to help Canadian businesses. I recommend fresha to everyone who needs a booking software... They are just that great I want to support them like they support small businesses!

Pros:

I'm somebody who has difficulty just using Google sometimes. Fresha is so easy to set up and use, everything is straightforward and uncomplicated. They're booking software is free to use and when you get their POS machine, and you will want to, you don't pay a monthly fee, just a tiny percent (like 2.6% or something close to it) on purchases made only with the POS machine.

Cons:

There's nothing that I dislike but one suggestion I would make would be with the cancellation policy, I wish there was a way that you could make it so that you could pick and cost different parts of each tier of the cancellation policy.. something light like if they rebook or cancel 24 hours before their appointment there is no penalty but a no-show gets charged 50% of what their bill was going to be.

Alternatives Considered: Booker, Other Perspectives and Jane

Reasons for Switching to Fresha: I was just starting up my spa, didn't have a lot of money to spend on Spa booking software after everything I had paid out for all of my products and furniture, when I discovered how cheap it would be to have their POS machine, I had to contact them because their pricing seems too good to be true. They were just a company that were wanting to help smaller businesses and after trying them for over 6 months I couldn't possibly imagine some other Spa software, better than fresha just doesn't exist.

Booking made easy, concerns with customer service

Comments: Makes booking online easy however I wish there was better customer service

Pros:

The platform is easy to use and has lots of features that improve online booking

Cons:

The customer service isn’t the best in responding promptly

Not Recommended if you want to receive your funds

Comments: Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.

Pros:

Very easy and intuitive to implement and use on a daily basis.

Cons:

Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.

Fresha Review

Comments: I enjoyed the platform and the appointments that followed it.

Pros:

I enjoyed Fresha’s calendar and scheduling sections.

Cons:

I felt like the product was somewhat busy, but still very organized for being so.