CallRail

CallRail

by CallRail

Who Uses CallRail?

CallRail is perfect for marketing agencies, data driven marketers, multi-location businesses, small business owners, and anyone who cares about calls.

What Is CallRail?

CallRail is the leading provider of marketing software to businesses who want a single attribution platform to capture the journey from visitors to leads to customers. More than 100,000 companies and agencies use CallRail's easy-to-use marketing attribution and conversation intelligence software to optimize lead generation and improve sales. From tracking calls to website form submissions, its all-in-one platform takes the hassle out of reporting with a single source of truth for marketing ROI.

CallRail Details

CallRail

http://www.callrail.com

Founded 2011

CallRail Pricing Overview

CallRail starts at US$45.00/month. CallRail does not have a free version but does offer a free trial. See additional pricing details for CallRail below.

Starting Price

US$45.00/month

Pricing Details

Get started instantly with a 14-day free trial, no credit card needed.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Webinars

Documentation

Support

Business Hours

Online

CallRail Features

Call Recording Software
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
CRM
Call Recording
Call Routing
Caller Identification
Campaign Attribution
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

CallRail Reviews

Showing 5 of 121 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.5/5

Easy to use and great data gained from all types of marketing campaigns.

Reviewed on 16/03/2018
Chris C.
Director of Operations
13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons: The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Call Tracking and Analytics for phone calls received from valuable leads

Reviewed on 18/01/2020
Imelda C.
Owner
Transportation/Trucking/Railroad, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It solves Google Analytics, marketing solution and hit targets within the timeline

Pros: With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

Cons: The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear.

Consistently Excellent User Experience

Reviewed on 27/11/2019
Jean J.
Consultant
Telecommunications, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am able to call on behalf of my companies in real time with a localized telephone number. I am able to provide accurate calling data to my companies that contributes to my success.

Pros: I appreciate the ease of use on a daily basis. There is no need to "stop & think" about what you are doing but instead the methodology is so user friendly it becomes second nature to you. Saving time on the phone is a special gift CallRail gives to me each day.

Cons: I can honestly say there is really nothing that I don't like about the product. When I run into any difficulties I am able to reach out to specialized customer service person who walks me through my issues in a kind and patient manner each time, with no exceptions.

Zero Customer Support

Reviewed on 28/11/2017
Lloyd C.
CEO
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
1/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money

Comments: I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Pros: It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Cons: Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Support is helpful and the overall platform is easy to use and fully-featured

Reviewed on 17/01/2019
Jack W.
Head of Digital Marketing
Computer Software, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.

Pros: CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.

Cons: Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.