Who Uses Pulseway?

Managed Service Providers (MSPs), IT departments, IT consultants and System Administrators.

What Is Pulseway?

Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.

Pulseway Details

MMSOFT Design

http://www.pulseway.com

Founded 2011

Single Pane of Glass - One Centralised RMM
Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.
Network Monitoring - Monitor Everything with an IP Address
Custom Reporting and White-Labelled Templates
Entire IT Infrastructure overview over your systems, server and network devices.
Pulseway video
Play
Single Pane of Glass - One Centralised RMM-thumb
Monitor and get real time updates on your systems from any device, thanks to Pulseway Mobile Dashboards.-thumb
Network Monitoring - Monitor Everything with an IP Address-thumb
Custom Reporting and White-Labelled Templates-thumb
Entire IT Infrastructure overview over your systems, server and network devices.-thumb

Pulseway pricing overview

See pricing plans

Pulseway has a free version and offers a free trial. Pulseway paid version starts at US$20.00/month.


Starting Price

US$20.00/month See pricing details

Pricing Details

Pulseway starts with a 14-day-trial, no credit card required. Pricing is based on the number of systems/endpoints you want to monitor and manage.

Free Version

Yes

Free Trial

Pulseway deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Pulseway Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Audit Management
  • Baseline Manager
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Customisable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • SSL Security
  • Server Monitoring
  • Single Sign On
  • Status Tracking
  • Third Party Integrations
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management

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  • Capacity Management
  • Change Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Cross Reference System
  • Customisable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Device Auto Discovery
  • Diagnostic Testing
  • Event Logs
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Inventory Management
  • JCL Management
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  • Multi-Platform
  • Multi-User Collaboration
  • Performance Management
  • Power Management
  • Predictive Analytics
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  • Real Time Reporting
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  • Role-Based Permissions
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  • Configurable Workflow
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  • Customisable Branding
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  • Patch Management
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Pulseway Alternatives - Capterra New Zealand 2021

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Pulseway Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.7
Customer Service 4.7
Features 4.5
Value for Money 4.7

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Corey J.
IT Administrator
Furniture, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/05/2019

"Low Cost RMM with Great Value"

Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros: Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons: No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

  • Reviewer Source 
  • Reviewed on 30/05/2019
Paul L.
President
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/05/2019

"Premium RMM at Great Cost"

Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros: This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons: Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

  • Reviewer Source 
  • Reviewed on 22/05/2019
Anastasia P.
Director of Product Management
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/02/2021

"Powerful RMM solution"

Comments: Easy to use, flexible price options, very effective tool.

Pros: Pulseway offers a free trial version. Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.

Cons: I didn't find any significant cons or anythign I didn't like about this tool. I would also note, that although this is a paid solution, nevertheless the price is quite acceptable for this level of the product.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/02/2021
Michael J.
Owner
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 3/03/2021

"Good product with deplorable support and unreliable quality"

Comments: Choosing Pulseway was one of the worst mistakes we have ever made as a company. After horrible support times that are in breach of contract, we notified them we would be going to another RMM vendor. Now their VP of customer experience, [SENSITIVE CONTENT HIDDEN], has gone back on his word telling us they will not allow us to leave. Be prepared for a legal battle with this company. Account managers are dishonest and incapable of actually getting tickets resolved. They sell software with near 0 support.

Pros: The software is highly capable with features that work wonderfully like remote support, end to end chat, and software/os management.

Cons: The support team for this company is abysmal. With several week long response time for simple tickets if you get a response at all.

  • Reviewer Source 
  • Reviewed on 3/03/2021
Sean R.
Lead Tech
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/05/2019

"Amazing Product"

Comments: Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Pros: Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Cons: 1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

  • Reviewer Source 
  • Reviewed on 30/05/2019