---
description: Learn more about Focus Contact Center price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Focus Contact Center Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/30798/sales-enablement/software) > [Focus Contact Center](/software/141548/call-center-software)

# Focus Contact Center

Canonical: https://www.capterra.co.nz/software/141548/call-center-software

> Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social).
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Focus Contact Center?

We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Focus Telecom
- **Location**: Warsaw, Poland
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on the number of active users. Contact Focus Telecom for more information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Supported Languages**: English, German, Polish
- **Available Countries**: Germany, Poland, United States

## Features

- Auto-Dialer
- Automatic Call Distribution
- CRM
- CRM Integration
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Conversion Tracking
- Dashboard
- Email Management
- IVR
- Inbound Call Centre
- Keyword Tracking
- Lead Management
- List Management
- Meeting Management
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Predictive Dialer
- Prioritisation
- Queue Management
- Reporting/Analytics

## Integrations (5 total)

- Adobe Commerce
- SALESmanago Marketing Automation
- Salesforce Sales Cloud
- Shopify
- SugarCRM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Sales Enablement Software](https://www.capterra.co.nz/directory/30798/sales-enablement/software)

## Related Categories

- [Sales Enablement Software](https://www.capterra.co.nz/directory/30798/sales-enablement/software)
- [Call Tracking Software](https://www.capterra.co.nz/directory/30901/call-tracking/software)
- [Inside Sales Software](https://www.capterra.co.nz/directory/30680/inside-sales/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)

## Alternatives

1. [JustCall](https://www.capterra.co.nz/software/157853/justcall) — 4.1/5 (223 reviews)
2. [Five9](https://www.capterra.co.nz/software/132405/five9) — 4.2/5 (481 reviews)
3. [Ricochet360](https://www.capterra.co.nz/software/141932/ricochet) — 4.8/5 (82 reviews)
4. [Kixie PowerCall](https://www.capterra.co.nz/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
5. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "High quality system" — 5.0/5

> **Wojciech** | *12 January 2017* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: - easy to use interface
- scalability
- friendly API
> 
> A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

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### "All-in-one contact center platform" — 5.0/5

> **Wojciech** | *12 January 2017*
> 
> The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

-----

### "Best solution \!" — 5.0/5

> **Marek** | *13 January 2017*
> 
> Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

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### "Smart Call Center Software" — 5.0/5

> **Ma¿gorzata** | *21 October 2016*
> 
> Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

## Links

- [View on Capterra](https://www.capterra.co.nz/software/141548/call-center-software)

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| Locale | URL |
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| de-CH | <https://www.capterra.ch/software/141548/call-center-software> |
| en | <https://www.capterra.com/p/141548/Call-Center-Software/> |
| en-AE | <https://www.capterra.ae/software/141548/call-center-software> |
| en-AU | <https://www.capterra.com.au/software/141548/call-center-software> |
| en-CA | <https://www.capterra.ca/software/141548/call-center-software> |
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| nl | <https://www.capterra.nl/software/141548/call-center-software> |
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