Lightspeed POS

Who Uses Lightspeed POS?

Serving the hospitality industry with products built by industry experts and unmatched expertise while being flexible to all different types and sizes of business. Runs on iOS, Android Mac and PC.

What Is Lightspeed POS?

Designed specifically with hospitality in mind. It's flexible to all different types and sizes of business. Behind the scenes is a security hardened database of all your most valuable data. You'll get the same kind of big business reporting and analytics tools for all your stores backed up, as everything happens. And it runs on anything: iPad, Android, Mac, PC or even legacy POS hardware, a fully featured, always available, mobile POS.

Lightspeed POS Details

Lightspeed

http://www.lightspeedhq.com/

Founded 2012

Lightspeed POS Software - Point of Sale
Lightspeed POS Software - Reports
Lightspeed POS Software - Purchase Orders
Lightspeed POS Software - Recipes
Lightspeed POS video
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Compare Lightspeed POS with similar products

Starting price

US$60.00/month
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US$69.00/month

Free Version

Free Version Yes
Free Version Yes
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial Yes

Lightspeed POS deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Lightspeed POS Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Cash Management
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customisable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Calculator
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Offline Access
  • Order Entry
  • Order Management
  • Order Processing
  • Payroll Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Reporting
  • Recipe Management
  • Recipe/Formula Costing
  • Reporting & Statistics
  • Returns Management
  • Sales Forecasting
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Stock Management
  • Third Party Integrations
  • Time Clock

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  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Categories
  • Customisable Reports
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Catalog
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reservations Management
  • Retail Inventory Management
  • Returns Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History

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  • Cask Management
  • Customisable Categories
  • Customisable Reports
  • Customisable Templates
  • Delivery Tracking
  • Demand Forecasting
  • Distribution Management
  • Document Templates
  • Electronic Payments
  • Employee Management
  • Financial Analysis
  • Forecasting
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
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  • Invoice Management
  • Multi-Location
  • Order Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
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  • Purchase Order Management
  • Quality Control
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recipe Management
  • Reminders
  • Reporting & Statistics
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Stock Management
  • Summary Reports
  • Supply Chain Management
  • Third Party Integrations
  • Traceability
  • User Management
  • iCalendar Support

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  • For Cafeterias
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  • Forecasting
  • Free / Reduced Meals
  • Inventory Management
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  • Labor Cost Reporting
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  • Multi-Location
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  • Offline Access
  • Online Payments
  • Order Management
  • Point of Sale (POS)
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
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  • Recipe Management
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  • Alerts/Notifications
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Lightspeed POS Alternatives - Capterra New Zealand 2021

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Lightspeed POS Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.4
Customer Service 4.5
Features 4.2
Value for Money 4.3

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Write a Review!
Richard M.
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/01/2018

"Great Product"

Pros: Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons: Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/01/2018
Peter M.
Owner
Restaurants, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/05/2021

"Fantastic POS"

Pros: Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Cons: Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

  • Reviewer Source 
  • Reviewed on 7/05/2021
Jimmy P.
Chef/Owner
Restaurants, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    3 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/06/2017

"Horrendous POS System."

Comments: DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros: Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons: Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/06/2017
Shelley B.
Manager
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/03/2021

"Makes Perfect Sense!"

Comments: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Pros: We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Cons: Sometimes we have recommendations and submit them.

  • Reviewer Source 
  • Reviewed on 30/03/2021
Evan J.
Owner
Hospital & Health Care, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/03/2017

"Highly adaptable and intuitive POS"

Comments: Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros: Ease of alteration and basic use for staff

Cons: The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

  • Reviewer Source 
  • Reviewed on 22/03/2017