Upserve POS

Upserve POS

by Upserve

Who Uses Upserve POS?

Restaurants, Bars, Nightclubs, Cafes of all sizes leverage Upserve POS to provide exceptional hospitality to their guests

What Is Upserve POS?

Upserve POS is an industry-leading POS used by thousands of restaurants to power exceptional hospitality. Specifically designed by restaurant people, Upserve merges an easy to use interface with powerful POS features to modernize and streamline your restaurant operations. Combined with Upserves HQ and Upserve Payments, Upserve POS delivers the most advanced POS and restaurant management solution in the industry, purpose-built to improve guest experiences.

Upserve POS Details

Upserve

https://upserve.com/

Founded 2011

Upserve POS Pricing Overview

Upserve POS does not have a free version and does not offer a free trial. Upserve POS paid version starts at US$59.00/month.

Starting Price

US$59.00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Upserve POS Features

Bar POS Software
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

Upserve POS Reviews

Showing 5 of 258 reviews

Overall
4.4/5
Ease of Use
4.5/5
Customer Service
4.4/5
Features
4.3/5
Value for Money
4.3/5
Kolby G.
General Manager
Restaurants, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/08/2019

"Upserve is Second to None"

Comments: From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Pros: The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Cons: I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

  • Reviewer Source 
  • Reviewed on 20/08/2019
Blake C.
Front of House Manager
Food & Beverages, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/04/2020

"Easy and Efficient, Upserve "

Comments: I do not have a negative thing to say about Upserve.

Pros: The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Cons: The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

  • Reviewer Source 
  • Reviewed on 30/04/2020
Robert C.
Owner
Food & Beverages, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 16/05/2019

"Fine. When it works..."

Comments: They are a necessary evil.

Pros: Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Cons: Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

Vendor Response

by Upserve on 28/05/2019

Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.

  • Reviewer Source 
  • Reviewed on 16/05/2019
Tara D.
Owner
Restaurants, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/02/2020

"Restaurant Usage for UpservePOS"

Comments: I love all of the reporting that UpservePOS has available to me. It makes staying on top of my business a breeze.

Pros: It is easy to use, easy to train new employees and makes service easy. Customer service is always available and is really helpful!

Cons: There are still a few features that UpservePOS doesn't have that would help my business.

  • Reviewer Source 
  • Reviewed on 13/02/2020
Mike V.
beverage director/partner
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/09/2019

"Upserve POS Review"

Pros: Intuitive and user friendly design that is reliable.

Cons: We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

  • Reviewer Source 
  • Reviewed on 21/09/2019