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PracticePanther Legal Software

PracticePanther Legal Software

What Is PracticePanther Legal Software?

PracticePanther is the top rated law practice management software on Capterra! See why tens of thousands of law firms in over 170 countries use PracticePanther to automate their workflows and get more done in less time. Never miss deadlines, get paid faster, seamlessly track billable time & expenses. Work from anywhere, on any device, with our mobile app. It's easy, user-friendly and intuitive. Spend less time managing your firm and more time making money. Try it free, no credit card needed.

Who Uses PracticePanther Legal Software?

Tens of thousands of solo practitioners, small, medium, and enterprise-sized firms worldwide who don't want to sit through hours of training webinars. Simple software for the modern lawyer.

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Reviews of PracticePanther Legal Software

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott M.
Scott M.
Lawyer in US
Verified LinkedIn User
Law Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Amazing program!

5.0 5 years ago

Comments: I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.

Pros:

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.

Cons:

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

Paradigm Response

5 years ago

Thank you so much Scott for the extra kind feedback!

James
Principal in US
Law Practice, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Great practice management software. The only short-fall is that it doesn't allow auto future billing

5.0 2 years ago

Comments: PracticePanther is a great platform and you should definitely give it a good try during a free trial period.
It also has Rules of Court deadline figuring if you're a Civil firm.
PP has great integration with QuickBooks on-line.
You can print checks directly from PP, or QB online to pay other legal vendors (Chiros, etc.)

Pros:

Price - either $59/mo or $49/mo if paid the year in full. Fee to bill clients on-line: $.20 per transaction plus 1.95% Workflow customizable - Yes, you can customize the workflow on different case-types. Activity Log - easy access history. Create Contact on the fly as creating matter - easy to create a Contact during the process of creating a matter. Intake form for new clients - Yes, can put a link on your website so new clients can fill-out a new client form, and that info will auto fill into the client's PP account. Time tracking timers - you can have multiple different timers open and running at the same time and assign them. Mobile App - there is no mobile App, but the site is mobile optimized. E-file integration - there is No e-file integration. Color assignments - there are up to 6 colors that you can assign to parties & roles. Task customizable - Yes, you can customize task flows. Easy to create and merge documents - Yes, it's very easy to create and merge documents with the program. PDF-auto convert - No, it cannot auto PDF convert a document. Create documents that can merged - Yes. This program makes it easy to create documents that can be merged. Support - Yes, support seems to be free. Notify client when upload a document - Yes, you can notify a client a document gets uploaded that you want them to review or be aware of. Email syncing - very good syncing with Gmail and Outlook. Emails linked to a matter - Yes. Easy to link emails to a matter. Client Portal - Yes.

Cons:

The only thing that kept me from staying with PracticePanther, is that MyCase allows you to be able to set future billing to go out to a client(s) and forget it. PracticePanther has a bit of a 'workaround' if you get the client's Visa/Debit card on file, but many times clients are uneasy giving you their card number. With Criminal Defense clients that need to make monthly (or future) payments on a retainer amount, MyCase allows you to set-up future dates where a client will be emailed a bill, which they can tap on a button and pay on-line. This is the main thing that made me go with MyCase. But if not for that, I would have stayed with either PracticePanther or Smokeball. Smokeball had/has the slickest software for being able to send emails from (either) Outlook or Gmail, and a small window at the bottom allows you to connect that email to a matter. Smokeball's software also made/makes it very easy to sync a Word document with a Client/Matter.

Tabatha
Director of Operations in US
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Practice Panther is Perfect for Small/Medium Law Firms

4.0 last month New

Pros:

Ease of use. The platform is user friendly and we love that it is integrated with LeadDocket.

Cons:

There isn't anything that I really dislike.

Danielle
Managing Partner in US
Law Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Loved it at first, disappointed after 6 months

3.0 4 years ago

Comments: I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't used a practice management software before, so it felt pretty life-changing. The platform felt intuitive and user-friendly, and it simplified everything from time tracking to billing. However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio. There have been a lot of glitches with the platform and things that don't work intuitively. But the most frustrating and costly glitch occurred when I downgraded my plan to the "middle" plan, and it somehow deleted all the custom rates I had set for each matter. No one at PP could figure out why this happened or how to undo it, so I spent half a day re-reviewing engagement agreements, and re-creating new matter rates -- in addition to spending an hour or so on the phone with PP customer service and sending emails explaining the issue (and didn't even get a response). The "solution" PP offered was to upgrade me back to the higher level for one month (about a $30 value)! That provided absolutely zero benefit to me (I downgraded because I didn't need the features from the highest plan). The amount of money I've lost using PP has been in the thousands! I've switched to Clio now, which seems better so far.

Pros:

That it made time tracking and billing easy

Cons:

Too many glitches in the software that caused serious issues with my pricing and billing

Paradigm Response

4 years ago

Hi Danielle. We appreciate your honest feedback on PracticePanther and are using it to better support our customers going forward. We apologize for the inconvenience you experienced with our plan downgrade experience. Our engineering and support teams are working hard to address this issue so this doesn't happen again. If you need any help exporting your data, please feel free to reach out to us. We want to make what is left of your experience with us as easy and smooth as possible. I wish you the best of luck and want you to know that should you ever be willing to try us again, we'll do our best to make it a world-class experience.

Jamie
Senior Paralegal in US
Legal Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

PracticePanther is great for Law Firms!

5.0 4 months ago

Comments: We have been using it for a few years now and it has really streamlined a lot of our client management and billing and made it easy to function day to day.

Pros:

It is an easy to use software that makes client management and billing easier. I like the simplistic design/look of it and ease of use. It is very intuitive and there are multiple ways to go about accomplishing any task.

Cons:

I don't really have any "cons" to list. I really can't think of any.