Who Uses Yext?

Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium sized businesses, Enterprise businesses, and Partner re-sellers.

What Is Yext?

Whether they're looking for your people, your places, or your products, consumers and search engines consider your website the authoritative source for facts about your brand. Yext Pages makes it easy to add and update these facts on your website. Yext Pages have a Store Locator capability
to point consumers directly to your business's front door.

Yext Details

Yext

http://www.yext.com

Founded 2006

Yext Pricing Overview

Yext does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Yext Features

Brand Management Software
Artwork Management
Campaign Management
Change Management
Fulfillment Distribution
Project Management
Workflow Management
Cataloguing/Categorisation
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Behavioural Analytics
Data Visualisation
Demographic Data
Geocoding
Geofencing
Location Tracking
Predictive Analytics
Trade Area Analysis
A/B Testing
Campaign Tracking
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
A/B Testing
Auditing
Competitor Analysis
Content Management
Dashboard
Google Analytics Integration
Keyword Research Tools
Keyword Tracking
Link Management
Localisation
Mobile Keywords
Rank Tracking
Analytics
Automatic Location Detection
Directions
Distance Calculation
Event Promotions
Mapping
Product Search Filtering
Promotions / Coupons
Search
White Label
Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Yext Reviews

Showing 5 of 93 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.2/5
Features
4.2/5
Value for Money
4/5
Giovanni J.
SEO Specialist
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/07/2019

"My Go-To Local Business Listing Software"

Comments: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros: We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons: The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Vendor Response

by Yext on 24/07/2019

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

  • Reviewer Source 
  • Reviewed on 18/07/2019
Ian R.
Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/07/2019

"Effective and Easy to Use"

Comments: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros: It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons: Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Vendor Response

by Yext on 24/07/2019

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

  • Reviewer Source 
  • Reviewed on 19/07/2019
Rich H.
President
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 19/05/2020

"Auto renewal and customer service"

Comments: Poor customer service, especially during the Covid period.

Pros: Listing management was very good. Review monitoring also very good. However, their customer service is poor.

Cons: I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Vendor Response

by Yext on 29/05/2020

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected]

  • Reviewer Source 
  • Reviewed on 19/05/2020
Russ A.
Digital Marketing Manager
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/05/2019

"588% Increase in Listings Reach"

Comments: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

Pros: Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

Cons: There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

Vendor Response

by Yext on 29/05/2019

Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

  • Reviewer Source 
  • Reviewed on 23/05/2019
Verified Reviewer
Digital Strategy Manager
Marketing & Advertising, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 5/12/2019

"A Powerful (Albeit Expensive) Option for Listings Management"

Comments: Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.

Pros: Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.

Cons: Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).

Vendor Response

by Yext on 13/12/2019

Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.

  • Reviewer Source 
  • Reviewed on 5/12/2019