Pabau

Really love Pabau - Can't Go Wrong !

Comments: Great!

Pros:

Easy to use and the training you get is out of this world.

Cons:

I'd like the software to be more customisable.

Pabau switch success

Comments: It has been a good experience and it's great there is always someone you can contact

Pros:

has all bases covered and continues to develop

Cons:

There are still some features in development. I would like more free marketing as this is another expense that other systems do not charge for

Very poor software

Comments: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.

Pros:

That I can use the app and book appointments on my phone

Cons:

Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.

Give it a shot! It’s amazing!

Comments: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Pros:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Cons:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Super happy that I transferred to Pabau recentley!

Comments: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided

Pros:

Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.

Cons:

It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...

Revenue growth consultation follow up

Comments: The whole process was very efficient, we received excellent support and any issues were explained and corrected.

Pros:

Pabau is user-friendly and looks easy to navigate.

Cons:

We may not need all of the features that Pabau offers.

Decent app

Pros:

Structure and all in one service. Ticks the box

Cons:

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

The best expert

Pros:

The customer service has been excellent. All the staff members have been very helpful.

Cons:

Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.

Highly recommended!!

Pros:

The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!

Cons:

Nothing comes to mind. Everything has been smooth and easy!

Pabau review

Comments: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.

Pros:

How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.

Cons:

Some times its a bit slow when you are searching for clients.

[sensitive content hidden] is the star of Pabau

Pros:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Cons:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Data Migration and Integration

Comments: Migration and integration is seamless. Staff are supportive and reassuring.

Pros:

Marketing features. Client data management. Migration and integration support.

Cons:

Scheduling of staff. Enforcing deposits.

Highly recomend

Pros:

I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues

Cons:

I dont have anything to dislike so far. The have been great

Not for medical businesses

Comments: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.

Pros:

Lots of features covers everything that you need for marketing Reports are very good and flexible

Cons:

Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix

Excellent crm

Comments: Good customer service, easy to use setup, easy to find information

Pros:

It’s got mostly everything I need minus few features that are coming soon

Cons:

A few features aren’t ready that I thought were already functioning

A good CRM for clinic management

Pros:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons:

The SMS system is much more costly than other platform

Pabau for an Aesthetic Clinic

Comments: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Pabau 2 is not working properly and causing lots of damage

Comments: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Pros:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Cons:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Absolutely horrific

Comments: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pros:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Cons:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Excellent customer care

Pros:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Cons:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

[sensitive content hidden] fixes everything!

Comments: challenging start but now we love it!!!!

Pros:

Variety of functions and can speak to a real person for help

Cons:

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Pabau 2 Migration

Comments: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Enjoy using Pabau

Pros:

Makes scheduling , EMR easy. The automated features are great too.

Cons:

In the journey from the Pabau App. When it’s time to choose a consent form and you mistakenly click on the wrong consent form , it can’t be corrected. There is no provision to go back and select the correct consent form. This needs to be fixed asap

It's great if you know how to navigate it.

Comments: It's relatively simple and easy to use, with the help of customer support they make solving problems easy.

Pros:

Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.

Cons:

There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.

Appalling customer service Avoid

Comments: Initially found Pabau very useful but since the latest software update have experienced a plethora of problems and I would not use them again based on their complete lack of customer service or support .

Pros:

Cannot comment as we are experiencing multiple problems with this platform

Cons:

Recent software update has been an utter disaster. No notification received that this was happening Made online booking inoperable Patients could book into dates and times we weren’t open It would take random amounts from patients payment method despite us completing the settings Absolutely appalling customer service There is no phone number no one would answer emails Absolutely awful experience which is still ongoing . Avoid