--- description: Learn more about BetterCloud price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BetterCloud Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Spend Management Software](/directory/31817/spend-management/software) > [BetterCloud](/software/139333/bettercloud) # BetterCloud Canonical: https://www.capterra.co.nz/software/139333/bettercloud Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/139333/bettercloud?page=2) > BetterCloud eliminates up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations. > > Verdict: Rated **4.0/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BetterCloud? BetterCloud works with IT and Security teams of all sizes and industries who need to manage their SaaS application portfolio and secure the sensitive data stored in those apps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 27 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BetterCloud ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: A free 30-day Enterprise trial is available to all customers. BetterCloud offers the following editions: Basic: A free product focused on monitoring, alerting, and insights. Pro: Builds on Basic with administration tools and workflows for every step of the user lifecycle. Enterprise: Offers auditing, compliance, and data loss prevention (DLP) policies, plus full-service admin and reporting tools. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Mexico, Sweden, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Audit Management - Compliance Management - Configuration Management - Drag & Drop - Event Logs - Issue Auditing - Policy Management - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - SaaS Operations Management - Search/Filter - Spend Analysis - Spend Management - Subscription Management - Third-Party Integrations - Threat Intelligence - Usage Tracking/Analytics - Vulnerability Scanning - Workflow Management ## Integrations (52 total) - 15Five - Aha\! - Aircall - Asana - BambooHR - Bonusly - BugSnag - Calendly - ClickUp - Confluence - Datadog - Deputy - Dialpad - DigiCert SSL/PKI Solutions - Docusign ... and 37 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Spend Management Software](https://www.capterra.co.nz/directory/31817/spend-management/software) ## Related Categories - [Spend Management Software](https://www.capterra.co.nz/directory/31817/spend-management/software) - [IT Management Software](https://www.capterra.co.nz/directory/10001/it-management/software) - [SaaS Management Software](https://www.capterra.co.nz/directory/31639/saas-management/software) - [Data Loss Prevention Software](https://www.capterra.co.nz/directory/31106/data-loss-prevention/software) - [Cloud Security Software](https://www.capterra.co.nz/directory/31344/cloud-security/software) ## Alternatives 1. [JumpCloud Directory Platform](https://www.capterra.co.nz/software/175092/jumpcloud-daas) — 4.6/5 (264 reviews) 2. [Cohesity](https://www.capterra.co.nz/software/166007/cohesity) — 4.6/5 (53 reviews) 3. [Patronum](https://www.capterra.co.nz/software/1025234/patronum) — 4.9/5 (25 reviews) 4. [Datadog](https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 5. [Dynatrace](https://www.capterra.co.nz/software/81932/dynatrace) — 4.5/5 (82 reviews) ## Reviews ### "Poor Customer Service" — 1.0/5 > **Morgan** | *3 May 2016* | Facilities Services > > **Pros**: Unknown - I don't use their service, but that doesn't stop them from charging my credit card > > **Cons**: They take your money without authorization > > I have found working with this company to be extremely frustrating. On 8/9/15 I was told by email that their rates would be going up. The message said: Should you wish to make changes to your subscription, written confirmation is required 30 days prior to renewal. Please don't hesitate to reach out to us - our first priority is agreeing to a fair price for both our companies. So I wrote on 8/12/15 to Tanya Kuoni: Thank you for the offer, but we will no longer need the service moving forward. Please cancel our membership, or forward instructions so I may do so. Thank you. On 12/5/15 I was surprised to get a passed due notice for $936. On 12/7/15 I wrote again: Tanya, I made several attempts to cancel auto renewal and your website would not allow me to disable it. I've not signed any agreement, nor implemented your services. I will not be providing a new card for renewal. Tanya writes back and tells me it is too late to cancel\! I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal. This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time. What a scam\! ----- ### "Extremely useful knowledge Base" — 4.0/5 > **John** | *17 November 2022* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: BetterCloud is frequently simpler than using some of the consoles offered by the providers we interact with. Workflows can incorporate alerts,  enabling us to start a workflow in response to an alert event.  Automating the time-consuming onboarding and offboarding processes. improved user administration and bulk updating options in Google Workspace.  Oversight and control over document sharing in numerous well-known apps. Granular automation for Salesforce user roles, permission sets, and profiles. > > **Cons**: It may take some time to finish any road-mapped improvements. There are still some  Google integrations that must be managed in the original interface designed for Google integration because they are not in the main console. There are certification programs available, but I don't believe BetterCloud certificates are well-known in the IT sector just yet. Finding and exploring workflows might be challenging; the search function needs improvement. A separate website from the main app has Google's DLP  controls. The reporting of automated failures can be enhanced. > > Our business teams utilize BetterCloud to automate onboarding and offboarding processes as well as to start adding one-off automation that makes life easier for the team. Changes to calendars, email groups, and shared files as well as personnel relocation between locations are all now automatic. Receiving alerts, seeing reports, and taking proper action are all made simple when alerts are sent for things like  PII data, credit card information, and HIPPA items. Remediation can be completed more quickly and easily because it can be done without requiring regular manual log reviews, for example. ----- ### "Ok tool, but Buyer Beware" — 1.0/5 > **Verified Reviewer** | *4 January 2017* | Management Consulting | Recommendation rating: 0.0/10 > > **Cons**: Horrible customer service Integration with the Google Domain was poor at best > > I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE\! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS\!\!\! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one. ----- ### "Easy to get started, makes automation a breeze" — 4.0/5 > **Jordan** | *10 May 2023* | Internet | Recommendation rating: 8.0/10 > > **Pros**: I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training. The workflow builder is very intuitive even for folks with little to no coding experience (as long as you have a grasp on if/then statements). The older G. tools are fantastic to utilize some functionalities of Google Administration that aren't native to Google's admin portal without learning GAM. Their customer support is phenomenal, fast, knowledgable, and always a pleasure to work with > > **Cons**: The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming. The cost is also exceptionally high after a few hundred users. Their cost model of $X/user within your environment gets pricey very quickly. > > Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events so that the menial tasks are automated and there's an audit log for each. I just wish it didn't cost so much\! ----- ### "Nice Tool, Needs More Cowbell" — 4.0/5 > **Verified Reviewer** | *17 May 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The workflows and integrations are nice. > > **Cons**: The Google actions in the workflows are limited and the legacy Google actions are still in their own separate console that hasn't been moved over yet. > > We have a fever, and the cure is more cowbell. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/139333/bettercloud?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/139333/bettercloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data