Appcues

Appcues

by Appcues

Who Uses Appcues?

Any company that has a web-app and ideally offers a free trial or freemium product fits Appcues' ideal customer profile.

What Is Appcues?

Appcues makes it easy to deliver exceptional user experiences at scale, leading to happier customers and accelerated business growth. Using our Product-Led Growth Platform, anybody can publish beautiful and personalized in-product experiences in minutes, measure the impact on key business results, and know when and how to intervene with a human touchpoint.

From IBM to OpenTable, thousands of businesses trust Appcues to deliver personalized experiences at scale throughout the user journey.

Appcues Details

Appcues

http://appcues.com

Founded 2013

Appcues Pricing Overview

Appcues does not have a free version but does offer a free trial. Appcues paid version starts at US$249.00/month.

Starting Price

US$249.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Appcues Features

Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Appcues Reviews

Showing 5 of 92 reviews

Overall
4.8/5
Ease of Use
4.7/5
Customer Service
4.8/5
Features
4.6/5
Value for Money
4.7/5
Jared D.
Customer Success Manager
Computer Software, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Comments: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Pros: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Cons: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Anthony P.
Head of Product Marketing
Information Technology & Services, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 5/12/2019

"So glad I convinced the boss to pay for this"

Comments: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Pros: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Cons: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Reviewer Source 
  • Reviewed on 5/12/2019
Palmer M.
Marketing Associate
Marketing & Advertising, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/06/2020

"Appcues allows our Marketing team to accomplish more than ever before."

Comments: Our Marketing team previously had to rely on developers to implement models or flows that would allow us to help engage our customers further by either activating them on unused features or highlighting product improvements. With Appcues, we are now able to improve customer engagement as well as create further messaging around new offers or opportunities to improve their experience within our app.

Pros: Appcues' Chrome extension is far and above one of it's most useful features. We are able to construct and visualize flows where it matters, within our app. Being able to quickly enable and disable it makes a huge difference in our workflow.

Cons: Occasionally, the Chrome extension can be buggy. This has led to some frustrating moments or awkward presentations where I've struggled to get the app to behave. Overall, this hasn't been a large blocker to seeing success with the app.

  • Reviewer Source 
  • Reviewed on 19/06/2020
Annie M.
Marketing manager
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 5/08/2018

"Good product, awful management"

Pros: The product is easy to use and you can create several tutorials in few hours.

Cons: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Reviewer Source 
  • Reviewed on 5/08/2018
Stefania F.
Brand Experience
Financial Services, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 22/06/2020

" My loyalty level is: Appcues lover"

Comments: Our products have complex onboardings and learning processes. Appcues helps us improve this problem and generate more engagement with our users. In addition to that, it allows us to make specific communications about updates, or relevant information in a simple way. We also measure the NPS through Appcues and this allows us to improve the quality of our experience and products.

Pros: It is very friendly to use. It has everything I need to create and resolve communications within our products. It also allows me to view metrics in a simple way and then export them. And the best thing is that they have the best customer service.

Cons: I honestly have not had any problems. And whenever I have needed something, customer support is present.

  • Reviewer Source 
  • Reviewed on 22/06/2020