--- description: Learn more about Gingr price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gingr Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Kennel Software](/directory/30574/kennel/software) > [Gingr](/software/136469/gingr) # Gingr Canonical: https://www.capterra.co.nz/software/136469/gingr Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/136469/gingr?page=2) > Less busywork, more tail wags. Manage your business with an extensive suite of features your staff and pet parents will love. > > Verdict: Rated **4.5/5** by 214 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gingr? Made by pet lovers, for pet lovers. Gingr is the top pet-care software. With industry-leading performance and powerful features, Gingr works 24/7 to help pet-care professionals thrive. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gingr - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: All of our plans include customer support, a pet parent mobile app and customer portal, pet report cards, automated emails, vaccination management and more\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Alerts/Notifications - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Client Database - Client Portal - Confirmations/Reminders - Customer Database - Customer Management - Customisable Forms - Employee Management - Inventory Management - Mobile Access - Online Booking - Online Payments - Pet Birthday Tracking - Recurring Appointments - Reminders - SMS Messaging - Scheduling - Service Catalog - Staff Management - Website Integration ## Integrations (7 total) - Broadly - CardConnect - IFTTT - Kisi - Meta for Business - Stripe - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Kennel Software](https://www.capterra.co.nz/directory/30574/kennel/software) ## Related Categories - [Kennel Software](https://www.capterra.co.nz/directory/30574/kennel/software) - [Pet Grooming Software](https://www.capterra.co.nz/directory/30845/pet-grooming/software) - [Appointment Scheduling Software](https://www.capterra.co.nz/directory/30757/appointment-scheduling/software) ## Alternatives 1. [Pet Manager](https://www.capterra.co.nz/software/150536/pet-manager) — 5.0/5 (61 reviews) 2. [BusyPaws](https://www.capterra.co.nz/software/1014353/busypaws) — 4.7/5 (79 reviews) 3. [Paw Partner](https://www.capterra.co.nz/software/203713/paw-partner) — 4.9/5 (59 reviews) 4. [RunLoyal](https://www.capterra.co.nz/software/219841/runloyal) — 4.8/5 (27 reviews) 5. [Kennel Connection](https://www.capterra.co.nz/software/102808/kennel-connection) — 4.4/5 (79 reviews) ## Reviews ### "1-Star Review for Gingr: A Software Company in Serious Decline" — 1.0/5 > **Layamon** | *26 November 2025* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at. > > **Cons**: Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US. > > We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect. ----- ### "Gingr has made my life as a pet parent 10x easier\!" — 5.0/5 > **Louisa** | *18 August 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient > > **Cons**: There needs to be an easily accessible, and detailed user help page > > I have been SO happy with Gingr\! As a busy pet parent I need my pet's information to be stored in order to quickly book grooming, daycare, etc. and Gingr makes this all possible. ----- ### "Gingr requested review" — 4.0/5 > **Jodi** | *22 September 2024* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: The report card features are what our clients rave about the most. > > **Cons**: The newsletter and marketing needs more flexibility and options > > We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us. ----- ### "Don't use this software\!\!" — 1.0/5 > **Ed** | *31 December 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: They are good with billing businesses for their service. Software has many service features...some even work. > > **Cons**: This software is owned by a venture capital firm. They \[vc firm\] don't care about the software or service and are very arrogant. They just buyout other better softwares and make them disappear. Revelation Pets is their UK counterpart, owned by the same firm. It's fairly well known that the support staff ignore calls and other communication. Impossible to speak with support and/or sales\! Most of the available features don't work properly. Very complicated system to setup and maintain. The software is full of software bugs. They don't ever tend to fixing the software\!\!\! Our customers find the portal and phone app very difficult and confusing - they HATE IT\!\! We have lost business as a result of this garbage software. > > BEWARE\!\!\! If I could give negative star rating, I would. Gingr and it's venture capital \[sensitive content hidden\] blatantly ignore their clients. The only reason my business is with them now, is because they buy other software companies and force you to switch. I have spent decades in the IT and computer software industry before changing to the pet industry. I strongly recommend you do your best to avoid Gingr\! Do some homework and research. Search the user groups. They have a private group on Facebook. There group members have the same complaints about this software. ----- ### "Customer service is horribly lacking" — 1.0/5 > **Kara** | *7 January 2026* | Consumer Services | Recommendation rating: 1.0/10 > > **Pros**: We love how customizable the grooming calendars/appointment set up is. We have multiple groomers and they all take their dogs at different times, some in blocks, some not. This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices. > > **Cons**: The customer service has degraded to the point that the software cannot be recommended. We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered. Currently our system SMS messages are not consistently being sent and there is no way to know which ones actually went to the customer. The Communications portion of owner records show the message as having gone but nothing is shown as sent in History, even if it was sent. It is a total mess that has undermined our customers' trust in us. > > The first two years were pretty good. That last year has been a series of issues that go unresolved. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/136469/gingr?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/136469/gingr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data