Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

What Is Confluence?

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.

Confluence Details

Atlassian

http://www.atlassian.com

Founded 2002

Confluence Pricing Overview

Confluence starts at US$10.00/month. Confluence does not have a free version but does offer a free trial. See additional pricing details for Confluence below.

Starting Price

US$10.00/month
See pricing details

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Confluence Features

Board Management Software
Access Controls/Permissions
Approval Process Control
Calendar Management
Collaboration
Document Management
Electronic Signature
For Nonprofits
Member Directory
Minutes Management
Polls / Voting
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Audio Content
Customisable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Offline Access
Optical Character Recognition
Version Control
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Activity/News Feed
Collaboration
Idea Ranking
Ideation
Mind Map
Status Tracking
Workflow Management
Cataloguing/Categorisation
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Collaboration
Content Management
Document Management
File Sharing
Real-time Chat
Search
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritisation
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritisation
Requirements Management
Workflow Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customisable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Prioritisation
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies
Change Management
Collaboration
Prioritisation
Reporting
Stakeholder Defined Attributes
Status Tracking
Task Management

Confluence Reviews

Showing 5 of 1,517 reviews

Overall
4.4/5
Ease of Use
4.1/5
Customer Service
4.3/5
Features
4.3/5
Value for Money
4.2/5

Versatile, powerfull, easy to use

Reviewed on 25/11/2018
Janosch F.
Human Resources Consultant
Internet, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As with other Atlassien products Confluence is just a charm to use. It is a great Wiki and it continues to be the gift that keeps on giving the more atlassian products you combine with it. I would absolutely chose Confluence again in the past and in the future. If you manage it smart (by setting up well conceptualized wiki spaces and making people patreons of certain areas in order to avoid cluttering) I could not imagine any solution better suited to Knowledge management and business documentation than Confluence.

Pros: We use Confluence for serval years now, together with Jira (Ticket Management) and Bamboo (Build Server). It has proven its value time and again for us and provided us with clear, easy to navigate and edit business documentation for almost all areas of business. The Editor is esy to use, there are Plugins for all imaginable use cases (for example specific PDF exports) and a great FAQ and very helpful community. The Editor for content is fantastically in terms of ease of use and results to be generated. Also all Articles are stored versioned, so you can easyly go back a version, or check what has been changed in case you have to get back up to speed on a topic you left checking a while ago. You can follow authors, topics or wiki Spaces so Confluence keeps you in the loop about what is happening. In case you work on confidential material the user access management is just a dream to use, simple, powerful and without any ruged edges. Additional Features are added and when they are they are well thought through and perfectly conceptualized. I never have found a feature which did not deliver what it promised and more. Some are not for me but the ones that were introduced and sounded interesting generally were. This is THE tool for anyone who wants to document all kinds ok business knowledge from simple things like HowTo or FAQ Article to complex branches of deccsion documentations connected to development progress (by Jira ticket integration).

Cons: Confluence has a lot of great features. The main Issue with Wiki Systems often is they work great in teh beginning and later become bogged down with badly maintained content or just forgotten structures. The search for the wiki still is not perfect. It has improved and is fine to use but I have seen better. There are also not a lot of features that support administrators in decluttering a large or huge Wiki and sometimes we had issues for complex, nested user rights. Also as always the case when you have an ecosystem of plugins, you have to make sure anything is compatible with a new version before you update, especially if it is a third party extension. Don't get me wrong, there is not much to complain here, you have to really look hard in order to find anything bad about Confluence.

The Collaboration Platform You've Waited For

Reviewed on 31/10/2019
Steve M.
Dir. of Dig. Marketing
Nonprofit Organisation Management, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros: Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons: Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

A Simple and Effective Wiki

Reviewed on 5/02/2020
Karan S.
QA Engineer
Media Production, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Confluence is great and currently indispensable tool for our workflow. When we're building a new product or feature, our stories go into JIRA and our documentation lives within Confluence. We also use Confluence for onboarding new employees - our stack, endpoints, databases that we use and documentation have their own Confluence space. We also keep information on existing products we've built and organize them based on tech stack - if you want to look at a Golang or Node.js project, you can easily find it with the way that we've built our spaces. It's proved extremely useful to use these spaces as case studies for future products.

Pros: The beauty of Confluence is its simplicity - while it allows users to organize information in their own preferred way, there is only so much you can do with it. As a result, you can go through multiple Confluence pages and be able to navigate them effectively. A Confluence page can host multiple filetypes - this is useful for doing something like gathering and organizing business requirements for a new product. Mockups can be stored, people can be tagged to be included and notes can be kept, all in one place.

Cons: There is no "draft" preview of a Confluence page - edits are live. I've seen plenty of errors left behind after someone has collaboratively edited a Confluence page and I've often gone in to fix them myself. Search is difficult - while you can filter down based on certain parameters, if you don't know what exactly you're looking for and have a large number of Confluence pages, querying may be tricky.

The best documentation platform

Reviewed on 15/11/2019
Binujaya P.
Software Engineer
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is amazing software with close to zero disadvantages. It corresponds with Jira which is great, also provides documentation, you can create pages, see notes related to a specific theme, besides pages you can create tables, images, etc. I would recommend this software to anyone who needs a program that creates documentation. Also, they are looking to improve their software by making a lot of updates.

Pros: Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

Cons: There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

Great Resource Library within the JIRA Space

Reviewed on 19/08/2019
Andrew K.
Chief Operating Officer
Internet, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
3/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros: Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons: Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.