Who Uses Confluence?
Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.
What Is Confluence?
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Confluence Details
Atlassian
http://www.atlassian.com
Founded 2013
Confluence pricing overview
See pricing plansConfluence has a free version and offers a free trial. Confluence paid version starts at US$5.00/month.
Starting Price
US$5.00/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
Confluence deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
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Training
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Confluence Features
Agile Project Management Software
- @mentions
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- Activity Dashboard
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- Agile Methodologies
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- Assignment Management
- Backlog Management
- Calendar Management
- Charting
- Collaboration Tools
- Commenting/Notes
- Customizable Fields
- Data Import/Export
- Deadline Management
- Drag & Drop
- Email Management
- File Management
- Gantt/Timeline View
- Kanban Board
- Multiple Projects
- Negative Feedback Management
- Planning Tools
- Prioritisation
- Progress Reports
- Progress Tracking
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real-time Updates
- Reporting & Statistics
- Request Management
- Resource Management
- Retrospectives Management
- Role-Based Permissions
- Status Tracking
- Supports Scrum
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Team Management
- Template Management
- Third Party Integrations
- To-Do List
- Workflow Management
Business Process Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
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- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Forms Management
- Graphical Workflow Editor
- Monitoring
- No-Code
- Process Change Tracking
- Process Control
- Process Modeling & Designing
- Projections
- Real Time Data
- Real Time Reporting
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- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third Party Integrations
- User Management
- Version Control
- Visual Workflow Management
- Workflow Management
Collaboration Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Brainstorming
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- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management
- Content Management
- Customisable Branding
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Prioritisation
- Progress Tracking
- Project Management
- Project Planning
- Projections
- Real Time Editing
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- Real-time Updates
- Reporting & Statistics
- SSL Security
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- Tagging
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Content Management Systems
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- CRM
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- Commenting/Notes
- Configurable Workflow
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- Document Classification
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- Drag & Drop
- Electronic Forms
- Email Management
- Engagement Tracking
- File Management
- Filtering
- Forms Management
- Full Text Search
- Image Editing
- Metadata Management
- Multi-Language
- Reporting & Statistics
- Role-Based Permissions
- SEO Management
- Search/Filter
- Single Sign On
- Social Media Integration
- Tagging
- Template Management
- Text Editing
- Third Party Integrations
- User Management
- Version Control
- Video Support
- WYSIWYG Editor
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Document Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Management
- Audit Trail
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Digital Signature
- Document Automation
- Document Capture
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Management
- File Conversion
- File Management
- File Recovery
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- File Transfer
- Forms Management
- Full Text Search
- Offline Access
- Optical Character Recognition
- Projections
- Reporting & Statistics
- SSL Security
- Search/Filter
- Secure Data Storage
- Tagging
- Task Management
- Template Management
- Third Party Integrations
- Version Control
- Workflow Management
Enterprise Content Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Archiving & Retention
- Asset Management
- Audit Management
- Audit Trail
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Content Library
- Content Management
- Customisable Branding
- Customisable Forms
- Customisable Templates
- Data Capture and Transfer
- Digital Asset Management
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- File Management
- Filtering
- Forms Management
- Full Text Search
- Image Editing
- Indexing
- Information Governance
- Metadata Management
- Mobile Access
- Multi-Language
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SEO Management
- Search/Filter
- Secure Data Storage
- Single Sign On
- Tagging
- Task Management
- Template Management
- Third Party Integrations
- Version Control
- Website Management
- Workflow Management
Idea Management Software
- API
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Approval Workflow
- Archiving & Retention
- Brainstorming
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Data Security
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Feedback Management
- Forum / Discussion Board
- Gamification
- Idea Ranking
- Ideation / Crowdsourcing
- Mind Maps
- Planning Tools
- Polls/Voting
- Prioritisation
- Project Management
- Project Planning
- Project Templates
- Project Tracking
- Project Workflow
- Projections
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- Search/Filter
- Single Sign On
- Status Tracking
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Third Party Integrations
- Workflow Management
Internal Communications Software
- @mentions
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Blogs
- Calendar Management
- Chat/Messaging
- Commenting/Notes
- Contact Management
- Content Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Employee Communities
- Employee Database
- Employee Photos
- Engagement Tracking
- Event Calendar
- File Management
- File Sharing
- Forum / Discussion Board
- Live Chat
- Meeting Management
- Mobile Alerts
- Multi-Language
- Newsletter Management
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Reporting & Statistics
- Role-Based Permissions
- Screen Sharing
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third Party Integrations
- Transcripts/Chat History
- Video Conferencing
- Workflow Management
Knowledge Management Software
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Cataloguing/Categorisation
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Decision Support Software
- Discussions / Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- Full Text Search
- Gamification
- Knowledge Base Management
- Live Chat
- Multi-Language
- Online Forums
- Projections
- Real Time Notifications
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Self-Learning
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- Widgets
- Workflow Management
Nonprofit Project Management
- Activity Dashboard
- Approval Process Control
- Budget Management
- Calendar Management
- Collaboration Tools
- Customisable Templates
- For Nonprofits
- Gantt/Timeline View
- Kanban Board
- Mobile Access
- Project Planning/Scheduling
- Reporting/Project Tracking
- Resource Allocation & Planning
- Task Management
OKR Software
- 360 Degree Feedback
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Charting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Customisable Dashboard
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Document Storage
- Drag & Drop
- Employee Management
- Employee Profiles
- Feedback Management
- Goal Management
- Goal Setting / Tracking
- KPI Monitoring
- Monitoring
- Negative Feedback Management
- Performance Appraisal
- Performance Management
- Performance Metrics
- Planning Tools
- Prioritisation
- Progress Reports
- Progress Tracking
- Project Management
- Project Planning
- Projections
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Search/Filter
- Single Sign On
- Status Tracking
- Strategic Planning
- Surveys & Feedback
- Task Management
- Task Planning
- Task Progress Tracking
- Template Management
- Third Party Integrations
- Workflow Management
Product Management Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Calendar Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customer Journey Mapping
- Customizable Fields
- Data Import/Export
- Deadline Management
- Document Storage
- Drag & Drop
- Email Management
- Gantt/Timeline View
- Idea Management
- Milestone Tracking
- Multiple Projects
- NPS of Customers
- Planning Tools
- Prioritisation
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Single Sign On
- Status Tracking
- Surveys & Feedback
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- To-Do List
- Workflow Management
Product Roadmap Software
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Charting
- Collaboration Tools
- Commenting/Notes
- Customizable Fields
- Data Import/Export
- Deadline Management
- Drag & Drop
- File Management
- Gantt/Timeline View
- Guest Access
- Idea Management
- Ideation / Crowdsourcing
- Milestone Tracking
- Multiple Projects
- Planning Tools
- Prioritisation
- Progress Tracking
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Single Sign On
- Status Tracking
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third Party Integrations
- Timeline Management
- Visualisation
- Workflow Management
Project Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Billing & Invoicing
- Budget Management
- Calendar Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Cost-to-Completion Tracking
- Customisable Templates
- Document Management
- Document Storage
- Drag & Drop
- File Sharing
- Gantt/Timeline View
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Multiple Projects
- Percent-Complete Tracking
- Portfolio Management
- Prioritisation
- Progress Tracking
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real-time Updates
- Reporting & Statistics
- Reporting/Project Tracking
- Resource Management
- Risk Management
- Status Tracking
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Workflow Management
Project Planning Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Assignment Management
- Budget Management
- Calendar Management
- Charting
- Collaboration Tools
- Commenting/Notes
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Management
- File Management
- Gantt/Timeline View
- Kanban Board
- Multiple Projects
- Planning Tools
- Prioritisation
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- Resource Management
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third Party Integrations
- To-Do List
- Traditional Methodologies
- Visualisation
- Workflow Management
Requirements Management Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Application Management
- Assessment Management
- Budgeting/Forecasting
- Bug Tracking
- Change Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Data Visualisation
- Document Management
- Document Storage
- Drag & Drop
- File Management
- Lifecycle Management
- Multiple Projects
- Prioritisation
- Progress Tracking
- Project Planning
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Requirements Review
- Stakeholder Defined Attributes
- Status Tracking
- Task Management
- Task Planning
- Task Progress Tracking
- Template Management
- Third Party Integrations
- To-Do List
- Traceability
- Version Control
- Workflow Management
Team Management Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Assignment Management
- Calendar Management
- Charting
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Customizable Fields
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Transfer
- Gantt/Timeline View
- Goal Setting / Tracking
- Messaging
- Multiple Projects
- Planning Tools
- Prioritisation
- Productivity Analysis
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Reminders
- Reporting & Statistics
- Resource Management
- Search/Filter
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Tracking
- Workflow Management
Confluence Alternatives - Capterra New Zealand 2021
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Confluence Reviews
Read all reviewsOverall rating
Average score
Steve M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/10/2019
"The Collaboration Platform You've Waited For"
Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Pros:
Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself
Cons:
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.
- Reviewer Source
- Reviewed on 31/10/2019
Luke A.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/11/2020
"Best knowledge management and wiki out there"
Comments: If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.
Pros: Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.
Cons: It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.
- Reviewer Source
- Reviewed on 20/11/2020
Terri K.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/06/2021
"Unified Documentation...finally!"
Comments: Coming from a place where we had dozens of documents split between Drive/Dropbox, switching to Confluence brought a lot of clarity and unification to several dozen engineers and customer support reps. Now everybody has access to the most updated information at any time.
Pros:
Copying everything over from where we had it was super easy!
Easy to include links and training videos.
Easy to decide who has access to view sensitive client information and account updates
Cons: I wish the documentation across different organizations was easier to switch between. Right now the Customer Support team has their own organization/viewing access but they have to switch out of it go to the Development/Product organization to access that.
- Reviewer Source
- Reviewed on 25/06/2021
Andrew K.
-
Overall Rating3 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 4/06/2021
"Practical Option for Atlassian Users"
Comments: When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.
Pros: Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.
Cons: As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.
- Reviewer Source
- Reviewed on 4/06/2021
Zuhairah A.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 7/04/2021
"Very flexible collaboration tools"
Comments: Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.
Pros: I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.
Cons: The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.
- Reviewer Source
- Reviewed on 7/04/2021
