Ricochet

Easy to use

Comments: great service

Pros:

Easy to learn and easy to use. Ricochet Consignment Software has helped Buy Goods For Less bring everything together in one system. When we have a question they are there to help. Great service

Cons:

I wish the that the print was larger in the inventory list.

Rico Cosign Review

Comments: Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Pros:

Ability to Organize Consignment Items. Multiple updates Sleek design

Cons:

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

Alternatives Considered: ConsignPro

Reasons for Switching to Ricochet: We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.

False advertising

Comments: They lie about being a consignment shop program

Pros:

It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors...

Cons:

Tech support knows nothing about their program and blames the glitches on quick books

From entering items manually to full integration!

Comments: I love being able to serve my consignors and customers using one software.

Pros:

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Cons:

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Alternatives Considered: ConsignPro, Liberty REACT and Rose for Square

Reasons for Switching to Ricochet: I chose Ricochet because it had the most user-friendly interface and the most features for the price.

Very Functional Ricochet Consignment Software

Comments: We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

Pros:

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Cons:

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.