Salesforce Service Cloud

Great for Service Management

Comments: Overall, although costly, a great tool to maintain service management data sets.

Pros:

We can easily manage all the service data thanks to this tool.

Cons:

It does not support small sized services, which is not great for our operation.

User friendly

Comments: My personal experience has been overall positive.

Pros:

The reliability to be able to depend on the service in real time.

Cons:

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

Pros:

It was very easy to use many for contact management in addition to plug-ins that existing

Cons:

Reporting and use plug-ins or customise. The experience was much more difficult.

salesforce for the win

Comments: Love love love!!! This allows field agents to put in for service where needed and provides office and all workers to see in real-time it was put in the system

Pros:

Perfect for field workers to put in work orders

Cons:

the small things not having an asterisk to complete and move on to next screen before submitting

Councils use of service cloud

Comments: Has been an excellent way to transform business processes and modernise our technology stack.

Pros:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Cons:

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

Comments: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Pros:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Cons:

The upfront cost is more than other programs.

Everything You Need in One Place

Comments: Salesforce has simplified case management for me and my entire firm. We can track all issues and set reminders for all deadlines.

Pros:

It incorporates all the data and information needed to manage cases and clients.

Cons:

I wish that it could be a little more customizable so I don't have to deal with all of the features that aren't relevant to my cases.

The ultimate tool for sales and CRM

Pros:

I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.

Cons:

It’s not intuitive at all. Training is necessary.

Great tool with few issues

Comments: Overall, Salesforce is a reliable solution that improves customer service workflows once fully put in place. I enjoy using it at my current company. It allows us to utilize many important apps and services.

Pros:

Salesforce offers excellent tools for case management and it great to use with other platforms. I use it to manage customer cases in a financial setting.

Cons:

It has a learning curve, especially for those who are not used to using software like this. It can take a lot of time to customize to your liking and needs. It can also be very expensive.

Salesforce as a customer service representative

Comments: It was great to use for interaction with customers. I was able tot rack sales processes and also see how they integrated with marketing campaigns, and customer interactions.

Pros:

It has a great user interface. It is very intuitive and easy to learn.

Cons:

I felt a little limited when using the app

Streamline Your Customer Service with Salesforce Service Cloud

Comments: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.

Pros:

The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.

Cons:

the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.

Salesforce Service Cloud Has Been a Reliable and Effective Solution

Pros:

I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.

Cons:

No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.

Transformative CRM Solutions with Salesforce Cloud

Pros:

Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use

Cons:

Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.

It’s not mobile responsive

Comments: I wish it could be responsive on mobile devices.

Pros:

Contact database management is easy. You can keep track of clients.

Cons:

The system is not responsive on mobile devices.

Great

Pros:

The easy access and navigation , being able to use different tabs to navigate different accounts or info need it .

Cons:

Some of the tabs or functions need a bit of more work .

Salesforce Service Cloud is by far the most customizable

Pros:

Salesforce Service Cloud is by far the most customizable solution I have tried.

Cons:

It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.

Great platform for managing customers and customer service

Pros:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Cons:

I haven't use it to its full capabilities to understand what could work better

Salesforce service cloud

Pros:

I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.

Cons:

A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.

Salesforce Service Cloud

Comments: My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.

Pros:

One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.

Cons:

One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.

Great for luxury brands

Pros:

I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective

Cons:

Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce

Enables businesses to deliver exceptional support experiences through its comprehensive features

Comments: A leading customer service solution, enabling businesses to provide efficient and personalized support to their customers.

Pros:

It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform

Cons:

One potential drawback of Salesforce Service Cloud is its relatively high cost, which may be a deterrent for smaller businesses with limited budgets

Review of Sales Force

Comments: Overall, my experience with Sales Force has been positive. I love the visibility you get into tickets and the analytics and reports that can be run, to fine-tune workflow.

Pros:

I like that I can log in from anywhere and have access to all my work. There is also room for a ton of automation within the SalesForce platform.

Cons:

I've run into a number of bugs within Sales Force. Getting these bugs fixed has been a long process.

Slightly complicated to learn, but pretty good once you get used to it.

Comments: Pretty good, it has room for improvement, such as personalization, but it gets the job done, like one of those machines that are not pretty but are reliable.

Pros:

It has many multiple functionalities and it can be linked to pretty much any other software/platform out there.

Cons:

It is incredibly complicated to learn to use it, it took me about a month to feel confident navigating it, it is huge!

Needs Daily Interaction

Comments: All users must be moderate to experts in order for this to be worth the price tag

Pros:

This program helps in keeping all the information needed for sales

Cons:

It needs to be updated on a daily basis

Great for customer relation management

Comments: We run a survey a few months after switching to Salesforce Service Cloud and our clients are more satisfied with our response rate

Pros:

Before we switched to Salesforce Service Cloud, our clients used to complain all the time about slow response to issues but now there is no lag since we can manage and track the issues from start to finish

Cons:

The software itself is great for large businesses but a bit too complicated to use