--- description: Learn more about MightyCall price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MightyCall Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [MightyCall](/software/135394/mightycall) # MightyCall Canonical: https://www.capterra.co.nz/software/135394/mightycall Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/135394/mightycall?page=2) > MightyCall is a flexible \& scalable cloud-based call center solution designed specifically
for small \& mid-sized businesses. > > Verdict: Rated **3.8/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MightyCall? MightyCall is a flexible \& scalable cloud-based call center solution designed specifically
for small \& mid-sized businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 95 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CallCurrent - **Location**: San Francisco, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1. Core - Advanced business phone system $25 user/mo, billed monthly 3-user minimum 2. Pro - Intelligent cloud call center $45 user/mo, billed monthly 3-user minimum 3. Power - Call center solution powered by auto dialer $65 user/mo, billed annually 3-user minimum 4. Enterprise - Customized package for your business needs Custom-fit plan, contact us - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Transfer - Caller ID - Campaign Management - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customisable Reports - Dashboard - IVR - Mobile Access - PBX - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - Third-Party Integrations - Virtual Extensions - VoIP - Voice Mail ## Integrations (5 total) - HubSpot CRM - Salesforce Starter - WordPress - X-Cart - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) - [Cloud PBX Software](https://www.capterra.co.nz/directory/31102/cloud-pbx/software) - [Call Tracking Software](https://www.capterra.co.nz/directory/30901/call-tracking/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) ## Alternatives 1. 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[Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) ## Reviews ### "Missing important call center functionality, and poor support" — 2.0/5 > **Robert** | *23 October 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Fast Porting of numbers (faster than what they said to expect), ease of configuration for some administrative settings/tasks > > **Cons**: You literally cannot see what phone line a customer is calling into in many use cases (mobile app, softphone on PC), sales/support literally ignoring you a significant amount of time, can't buy voicemail boxes as add-ons - only full users $$$ > > I’ve been with Mightycall for a couple weeks now and I am not impressed. First of all, they bill themselves as Call Center software, and though they allow you to have many phone lines (and you can “label” them to identify them easily for human readability in their online dashboard), you cannot actually see the phone line or the label for the phone line on incoming calls in many use cases\! What I mean by a label is lets say you have a number ending in .9999 to act as a phone line for Technical Support. You have another number ending in .7777 to act as a phone line for Sales. I can give those numbers labels that are “Technical Support” and “Sales”. Or if I handled calls for both Target and Walmart, I could label a phone line "Target" and another phone line could be labeled "Walmart". Though you can see labels for those numbers in a lot of administrative tasks, for actual incoming calls, in most use cases (mobile phone app, softphone desktop app, web browser UI) you CANNOT see what phone line the incoming calls are coming in on or the “label” (Sales or Technical Support). It’s crazy how they don’t have that basic functionality. You can have 8 phone lines, and you have no idea what phone line a client is calling in on. The only functionality regarding labeling that I’ve been able to confirm is for the desktop application and web browser, if the window is MINIMIZED, you will get a windows notification for a few seconds that shows the incoming phone line and label of it being called. But only for a few seconds. If you actually look at the application on your PC, or if the application was already active/had focus when the call comes in, all you see in the UI is the caller ID – no indication of what phone line is being called. You have no idea how to greet the customer or what they’re calling about. So, the only way you know what line is being called on your PC, is if your application is MINIMIZED/NOT ACTIVE, and you only see it for a few seconds. Their support rep confirmed that they do NOT support at all the labeling of the phone line being called on the iOS app. They claimed that it’s on the “To-Do” list, but it’s such a simple thing to do I don’t believe them – why is that not implemented already? The Android application is what I’m trying to use on my phone, but I can’t get it to work properly. Their support sent me a screenshot which they claimed is what the Android app shows when a call comes in and shows the label of the phone line being called, but I’ve never seen that screen myself, and attempts to schedule a training session with their sales team, both via email and their “online calendar booking” are ignored. Even if I book a calendar appointment on their website (“Free White Glove Setup” the site says – yeah right\!) they literally don’t even show up to the scheduled Zoom meeting. Totally negligent. And they don’t respond to my manual email request to do a videoconference with someone knowledgeable on how the android app works. Even their support team will fail to respond to your inquiries half the time it seems. They completely ignored my most important support email as my first questions as a new customer, and it wasn’t until I followed up asking “Can I get a reply please” a few days later that they responded finally. Also, with further questions about how can I see what phone line a customer is calling on, a support rep sent me a screenshot supposedly from the desktop app claiming you could see the phone line label for an active call, but when I replied back “My screen doesn’t quite look like that, what do I need to do or where do I go in the dashboard to see what you’ve screenshotted”, they ghosted me. And even their screenshot was showing some tiny weird element on the screen that is completely separate and far away from the "softphone" UI where you actually answer the call. Lack of care with helping customers seems to be MightyCall’s forte. They also don’t let you buy voicemail boxes – if you want more voicemailboxes than you have users, you have to pay for a FULL user to get another voicemail box. So prepare to pay literal multiple hundreds of dollars per year just for an additional voicemail box in that scenario. Also, checking multiple voicemail boxes is pretty strange/convoluted. It does technically work, but it’s weird – I won’t get into the details but let’s just say MightyCall should have a dedicated Voicemail tab or something like that, yet they don't. The only positives I have had with them so far are: 1)Fast number port processing 2)Certain administrative tasks are pretty easy to configure. If they continue at this rate, I don’t think I’ll be staying with them. If they ever get phone line labeling working properly on both iOS and Android apps, AND the desktop application, I’ll update this review. ----- ### "Activity Feature is a Game Changer" — 4.0/5 > **Thomas** | *26 September 2018* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies. > > **Cons**: While the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step. ----- ### "Solid Low-Cost (no pay-per-minute)" — 4.0/5 > **Timothy** | *23 September 2020* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly. > > **Cons**: I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee. > > We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints. ----- ### "Small Business/Clinic User Review" — 4.0/5 > **Sarah** | *30 August 2022* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: This software allows each practitioner in my clinic to tailor their call flows to meet their individual needs. The additional option of adding a second phone number allowed me to branch out and assign a different phone number for a separate clinic that I am able to integrate with my original business. This reduced the need for creating a different user account and made the process very straightforward. It was also included in the cost of my plan, requiring no additional purchase to add a second business line. > > **Cons**: At times the app will not sync with my wireless earbuds or plug in headphones, and the option to use speaker phone is not always available. > > My overall experience with MightyCall has been improved by the accessibility of their customer support as well as additional features of the plan. I switched from a different platform and they were able to activate my new plan immediately, creating a seamless transition. ----- ### "Inexpensive and functional" — 5.0/5 > **Lindsay** | *14 September 2021* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions. > > **Cons**: I have not encountered any problems yet. > > Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/135394/mightycall?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/135394/mightycall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data