ReachMail

ReachMail

by ReachMail

Who Uses ReachMail?

ReachMail has customers from single proprietors to Fortune 500 clients with widely disparate needs.

What Is ReachMail?

ReachMail's primary focus is to assist email marketers in achieving outstanding delivery success. ReachMail cares about your success and your business. We aim to be your guide in the ever-changing world of marketing and transactional email. Whether you're seasoned veteran or new to email marketing, ReachMail can help you achieve your goals.

ReachMail makes it easy to send like a Pro. Your Message. Delivered.

ReachMail Details

ReachMail

http://www.reachmail.com

Founded 2001

ReachMail Pricing Overview

ReachMail has a free version and offers a free trial. ReachMail paid version starts at US$10.00/month.

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Starting Price

US$10.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

ReachMail Features

Email Marketing Software
A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
List Management
Mobile Optimised Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

ReachMail Reviews

Showing 5 of 46 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.5/5
Features
4.4/5
Value for Money
4.8/5
Francesca D.
Shaman
Publishing, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/10/2018

"I can’t speak highly enough about ReachMail."

Pros: These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.

Cons:
No cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.

  • Reviewer Source 
  • Reviewed on 23/10/2018
Shantelle B.
Business Analyst
Information Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/11/2019

"Great platform for small businesses to get their messaging out"

Comments: ReachMail provides our association with a user-friendly process for getting communications out to our members, and it had a great analytics system for us to monitor and identify who is engaged, and what content interests them.

Pros: Templates and user-friendly features make it possible for anyone to create great communication without any programming background.

Cons: I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.

  • Reviewer Source 
  • Reviewed on 22/11/2019
Verified Reviewer
President
Real Estate, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2/07/2020

" Reachmail"

Pros: This software is rich in features and the online support is fantastic. I periodically send email messages to a large number of contacts. It has a comprehensaive report on bad email addresses. It also allows me to have an inexpensive one month contract when I do send emails to many recipients.

Cons: The system is challenging to use when I only use it periodically to send blasts.

  • Reviewer Source 
  • Reviewed on 2/07/2020
David C.
Writer
Publishing, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 23/10/2018

"Very good but room for improvement"

Comments: I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.

Pros: 5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward. The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Cons: Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around. The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp. It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

Vendor Response

by ReachMail on 26/10/2018

David,

Thank you for your comments. We are working on enhancing the AutoResponders based on customer feedback. We have made some improvements in the past few weeks and more are pending in the near term. Feel free to let us know what you need. We always appreciate customer input.

List deletion is very simple. Just select the list and click the big red DELETE button. In your case, however, all your lists are tied to your drip campaign AutoResponders. Deleting them would break your drip campaigns. Our system is just preventing you from breaking your campaigns in this case.

For message design, we recommend you upgrade to the Message Builder we added about a year ago. It's a drag and drop editor that's a lot easier to work with that standard WYSIWYGs and it will always build mobile friendly messages. The WYSIWYG editor is still around for those with advanced knowledge of HTML and CSS, but for those that aren't experts, the Message Builder will do all the heavy lifting for you!

  • Reviewer Source 
  • Reviewed on 23/10/2018
Mark R.
Technology Chairman
Civic & Social Organisation, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/03/2020

"How I use ReachMail"

Comments: Overall I am happy with ReachMail. The free account severs my present needs and if circumstances require me to upgrade to a larger account, the prices are reasonable.

Pros: I like the ease of use and support that ReachMail provides. I publish monthly and timely newsletters to our membership of over 1500 members. I like the templates offered, or I can create a basic newsletter to meet my needs. The software is easy to use and provides all the tools I need to be sucessful.

Cons: There is a learning curve, but there are tutorials and online or phone support. After sending my first few newsletters it was easy to navigate my way around.

  • Reviewer Source 
  • Reviewed on 10/03/2020