Litmos

Leader in LMS design and usability

Comments: We needed a central place to house all of our courses and needed the ability to track who has completed what and where our learners are struggling. Based on the tracking for our support teams we have been able to change our approach and be more inclusive of everyone.

Pros:

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Cons:

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Integration Rich, Easy to Use

Comments: We've been using Litmos for a little over a year, coming from another LMS system that did not meet our needs. Litmos is very easy to learn, we were building courses quickly once we got in. They have a great array of features for course building with different module types, including assessments, videos, text, and integrations with GoToTraining and other delivery tools that makes it easy to created a mixed deliverable which keeps people more engaged than slide after slide after slide. A for that. They also update their product regularly with new features, and make it easy to learn/find these by notifications at the top of the site, and offering new release webinars and videos parked on YouTube. A on their communication of new features. Reporting takes a bit of getting used to, as you can drill down from a broad set of figures to a granular individual student level, I often find it best to export these as Excel files and manipulate the data with my own formulas and pivot tables. B on reporting capabilities. We use Litmos to train thousands of clients annually as opposed to training just a few hundred of our own staff - our DB at this point consists of 10,000 users and considering the volume, we very rarely have issues with the Litmos tool itself from an accessibility or bug perspective. As a professional trainer of software products, I can say confidently that that is a true accomplishment. A on code stability! Best advice is to plan our your organizational needs as a flow chart so you get it right the first time.

Pros:

Integrations with many outside products, including GoToTraining/Webinar, Salesforce, Wordpress, several shopping cart tools, and more. Easy to learn, easy to course build. Several options for organizing by Team or Learning Path. time.

Cons:

Two minor pet peeves in course building - no "center" option on image alignment - you have to either code it in, or put it in the middle of a 3 column centered table. No spell check in standard typing view, you have to go into the source code view to see spelling errors. True con lately is support turn around time. Support is through online ticketing system, even if you call in, they simply file the ticket on your behalf. I understand the need for that, as we urge our own clients to use our self-service portals first. But we are currently in the position of needing assistance with the Litmos/Salesforce integration, and we are closing in on two weeks and still do not have resolution. I have twice proposed meeting times several days in the future and had team members on standby to drop what they are doing to meet with a Litmos rep when they have time for us, and both times got no response until after the proposed meeting dates. This needs serious improvement.

Honest Review

Comments: The reason I can only score this around the 50% mark is, at the start, the experience with my account manager was fantastic, the LMS was explained really well and was always available for questions.It went downhill from here, where the implementation manager was helpful, as they did help a lot with the HTML Coding and other areas, when they shouldn't have (which was most likely to me being persistent, the "I've bought this LMS, help me set it up!" approach).My general feeling of excitement slowly turned into disappointment as I learned that SAP will help get the basics in place, and from my prospective, It felt like they shouldn't really be doing it and it was a big ask.Forever asked to watch the learning courses again or go to this link and learn how to do it.I just wanted the LMS to be finished, with everything working, a finished product.I did question this towards the end of my support, which was then explained to me that SAP Litmos don't setup the LMS, they provide the LMS, and provide you with the direction on where to learn.I was provided a link on coding & offered details of an external company (which would come at a cost), to help implement and setup the rest of the LMS that I had been asking since the start. LMS runs great, the learner interface is easy to use but the implementation process (not the people), is really bad. My feedback would be, use your time to help customers setup the LMS so we have a finished polished product.

Pros:

The LMS has many features that I'm really happy with and somewhat easy to use, like setting up teams, content creator is great and met all my expectations. Manual bulk uploading new starts and leavers isn't difficult, looking forward to linking this to the HR system.The main feature for me was the number of courses available for everyone, via PC, Tablet or Phone.

Cons:

You are buying a shell of an LMS, in its basic form but SAP Litmos don't get it ready for you. The support given heavily rely on you watching the LMS learning courses that either don't always make sense or you find that you need software to make the changes you want.The SAP Litmos approach is, they are here to help provide you with the information on "How to do it", but the work is done by you. The "DoJo learning" is helpful and can sometimes save you from contacting support, but it isn't always clear and results in functions being left in limbo (like Gamification, LMS theme etc)

Growing alongside Litmos

Comments: I have been thankful to adopt the Litmos LMS with my job last year for many reasons. It is a user friendly platform and our ways of utilizing it are expanding. It's been great growing alongside Litmos. As new features develop, our company needs and ideas coincide almost perfectly. After attending the Litmos C3 Conference last year and learning a ton, I'm excited to see what's in store for this year and unveiling even more ways to utilize the program. My goal is to continue to see more use within our company for internal training purposes with multi-level users. Litmos is making that goal attainable as it expands, listens to feedback from existing customers, and supports users to see the potential in the platform!

Pros:

Ability to upload documents, easy to read dashboard, mass management as well as personalized feedback options, account maintenance is easy especially password resets. Leaderboard offers friendly competition and incentive for users. Behind the scenes, it's easy to see where a user is experiencing difficulty or having trouble.

Cons:

Integration to SF cannot copy emails or uploaded documents. Sometimes too many emails are sent to users overwhelming them when completing courses. Some customer service reps and account managers are excellent, others do not follow through. Litmos Author information is misleading in terms of what features are possible through the program. Inconsistent limitations on uploading videos, etc., as well as sometimes "glitchy" processing of not saving users' answers, not opening presentations, etc.

Litmos

Pros:

Litmos has a very clean user interface, and loading course materials and SCORM packages are simple.

Cons:

No central content repository, limited access to style sheets for custom design elements. It's an expensive platform, to begin with but feel nickeled and dimed with many recent features coming with individual price tags, and it feels like recent updates are showing Litmos a bit out of touch with advancing needs of LMS users, especially users who train external clients and students.

Easy, focused on corporate education and a better partner you cannot find!t

Comments: We are a healthcare software company rapidly growing with needs to rapidly deploy education across our global employee network leveraging technology to avoid increases in head count. We implemented Litmos without a hiccup and our employees are 100% engaged! Our 90 day trending shows no end in sight to the benefits this incredibly easy to use technology will bring. Every person we encounter at Litmos is devoted to our success. A rare find in today's business world. I highly recommend you take a look if education is at the forefront of your company objectives!

Pros:

easy technology with seamless implementation, customization to your needs, reporting available for most anything you want to measure, can use all kinds of different mediums that are easy to upload and use, cost to value is more than other systems researched, best online help I've ever seen

Cons:

would love to see more delineation in privileges allowing me to customize for my company's use and specific needs

Simple, straightforward can help with compliance.

Pros:

Very easy to use and the UI is simple. Had no issues with using the system and testing, important when considering an LMS for your team.

Cons:

Training is boring by nature so maybe adding some additional features or analytics would be fun to see while training.

Litmos is rapidly change the way my company thinks about eLearning

Comments: We began with Litmos to fill specific needs for compliance training for our users across multiple counties. Now that we have a better understand of all of the great stuff we can do with Litmos, the Change request don't stop coming.

Pros:

Litmos is both easy and useable for all of our employees. Whether they are within the Company Network, on the road with a mobile device, at home from their private devices or in the Internet Café around the corner! Learning should be fun, effective and not add to the stress of our daily job. Simple holistic UI that doesn't overpower the user. Makes life easy for our 'Salesforce #AwesomeAdmin!

Cons:

As a seasoned #Salesforce #AwesomeAdmin I miss the flexibility of the Reporting/Dashboard functionalities provided by the platform. Litmos would up the bar even more if I had these tools without having to commission professional services.

Decent LMS product

Comments: We've gone through several LMS platforms and Litmos has been the best one so far, despite its shortcomings on the user interface side.

Pros:

Very clean interface for our employees and customers to use. Has a lot of features that often come in handy (e.g. Teams, reporting, etc.)

Cons:

Some of the functions (like Teams) are super clunky! Takes a lot to explain how they work to customers and not super intuitive.

Very Solid LMS

Comments: We have been using Litmos for a few years and it has been a very good experience. There are still a couple of features for sorting and moving users between teams and courses I would like to see, but since day one this has been one of the easiest and yet robust LMS.

Pros:

Easy to use and set up for the first time. Lots of good features for courses and adding various media.

Cons:

Still really clumsy on selecting users in bulk and moving them between teams.

Below average LMS

Comments: Overall I would rate Litmos 2 stars, and in my experience using and evaluating other leading LMS systems, would rate it as below average, primarily due to the bug and support issues.

Pros:

Compliance: Can distribute material to all staff and track who has and who has not completed. Features: Litmos has most "must-have" features of an LMS e.g. assessments, reports, hosting interactive units, files and pages, mobile friendly. Learner interface: The learner interface is generally neat and tidy. Displays interactive content reasonably well (when no bugs are present, see cons)

Cons:

Bugs: Litmos doesn’t seem to be a fully stable LMS from a technical perspective, which sometimes causes page links to be broken, buttons not working or disappearing, accessibility issues (such as can’t add alt text for images in assessments, inaccessible labels of buttons), and course functionality issues (interactions built with authoring tools don't always work so images randomly don’t show and pages randomly don’t load). Litmos doesn’t appear to be committed to quality assurance or product development. Support: Invariably, there are very lengthy delays in support responses (weeks or months) and fixes are either non-existent or heavily delayed (months or more), even when it is an impactful bug clearly caused by Litmos. Combined with the bugs listed above, this creates frustration for admins. Modular functionality: Course creation options are limited, for example, there’s no way to organise content by sub-modules and no way to drip feed content to learners to create a spaced learning campaign. Admin user experience: Litmos can be clunky and counter intuitive to use as account admin, completing some tasks is more complex than it should be. Theming: no ability on admin side to adjust theme of LMS (colours, fonts and layouts). Reports: Ability to configure and create granular reports is average to poor. Compliance training: Most compliance courses included with Litmos feature below average learning design (learning is passive and generic).

Ahead of the curve in features, reporting and flexibility

Comments: We did a full 4 month research and vetting process to determine the best LMS for our needs, after more than legitimate 20 candidates of the hundreds to chose from we narrow the search to five and of them only one had the tools, feature and most importantly a vision for what the future looked like.

Pros:

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Cons:

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs. I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Purchased Litmos 6 months ago and still not working

Pros:

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

Cons:

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Non-existant support and impossible to cancel

Comments: Poor experience.

Pros:

Software had commonly used LMS features and was SCORM compliant.

Cons:

One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details. Many months later I contacted someone by email who setup an alternative billing portal. When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

We are moving away from Litmos after having used it for 3 years.

Comments: Fast deployment of eLearning business - but is now looking for another platform.

Pros:

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now. Pricing is reasonable.

Cons:

Too much manual work steps due to lack of integration / APIs for automation. No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model). Poor responsiveness towards extension requests.

Unstable product, worse support

Comments: Looking for an LMS? Litmos is not the one.

Pros:

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

Cons:

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all). - Unscheduled maintenance causes havoc - Custom domains do not support https (pretty much unusable with Chrome now) - New pricing they've introduced is 1000% of what used to be.

Online training

Comments: I really like Litmos and want to build more and use fully. With a bit more tweaking you have a winning product, that I'd happily recommend.

Pros:

Cost - you are comfortably priced compared to other systems. Support - your support has always been good, emails replied to within a day. Certificates - pdf auto creation is a big plus. Reports - reports are good. modules that can be used in different courses is great. ability to email and communicate in system is good. dashboard - is good, nicely planned and works well. marking assessments - nice to assign tutors and let them mark online.

Cons:

Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality. FTP ftp upload for video/audio. having to manually upload each video is painful assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop and drag to manage. documents to download - i may be wrong but there seems a limit to how many documents can be available. We have big courses. powerpoints many don't come out right. Subscriptions payments monthly - a way 4 people pay monthly as a subscription - we need this urgently. Scheduling - it would be great to be able to time the modules, schedule their release (not just the entire course). E.g. module 1 then a week later module 2. with each release an email is sent to notify the student. that way full distance learning courses can be set up and run automatically.

Valuable tool for the price

Pros:

Litmos is easy to use overall. We can define our own learning paths, make classes active or inactive and quickly add or deactivate users.

Cons:

The Customer Support is not very good. We had an issue with many of the Litmos provided videos not playing and found out weeks later that those particular videos had been dropped. The ones that were they were replaced with were okay but not as good as what we lost and it took too long to find this out. We also had an access issue supposedly due to an unpaid bill but we had the paid receipt and provided numerous times before access was granted again.

Litmos is a great product NOW and has a promising future based on the roadmap.

Comments: In a very short time, we went from ZERO eLearning to having role specific learning paths for most roles in our organization with a very small team of "do it all" team members. You can't do that without a flexible, intuitive, and powerful LMS.

Pros:

It's very intuitive and easy to get up and running with very little training. No product/LMS has everything but Litmos has a LOT! The support team is pretty quick to respond when issues do come up.

Cons:

I wish there was more consistency in the admin interface. For example, some modules/features offer search functionality and some do not. Some text entry areas have the rich text editor/source toggle and others do not. Little things, but they can have a big impact on admin user experience, ease of use, and huge time savers.

Litmos gives us an easy way to organize training in multiple formats

Comments: Ease of use, ease course creation and the ability to manage teams is important to our process

Pros:

Ease of use to create and organize courses. The course library also creates a great user experience to access the courses and learning paths

Cons:

Reporting sometimes can seem inconstant . Sometimes features seem to be missing the last piece to really fit our needs. It does seem that the platform continues to evolve though!

Helps me everyday in my job to become more productive

Pros:

I like the functionality of FindIt. A large manageable database of information that is utilized daily. I require information at my fingertips for contract negotiations and sales enablement (support of sales). The ability to quickly find information almost instantaneously is critical to my job which is fast paced. Could not live without it.

Cons:

There are times I search for a particular file or document and I get zero hits. I go back in and search again with minor tweaks on the original request and I get a hit. Would be great to have the option of some type of "fuzzy search" which would allow a much broader search of the database.

We implemented the Litmos LMS, to connect all of our Customers/Partners across 10 Counties.

Pros:

It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.

Cons:

The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.

Litmos is an easy and basic to use LMS.

Pros:

Loved how easy it was to plug an Articulate file and launch the learning piece so quickly. It was easy to duplicate and create quizzes.

Cons:

I really wanted better reporting from the user end of the quizzes. It also was a chunky, clunky interface for users.

Easy to install and operate, but significant shortcomings

Comments: If you need something simple and quick to launch, you should give Litmos serious consideration. If you have to do reporting of training to regulatory authorities, you need to investigate very carefully. The API interface is interesting, but unfortunately they do not expose many data fields...so going the API route to address the shortcomings of the UX will not get you far.

Pros:

Very easy to install, get running with a polished interface (assuming you have done LMS installs before).

Cons:

Report module is terrible -- it failed my external auditor's assessment. Learning Paths are a great idea, but you can't set parameters on them like courses, do reporting...they are essentially invisible. Documentation is very limited. There is no troubleshooting and the blogs are fairly useless. The system is hosted on Rackspace and sometimes the performance for the Learners is painfully slow (30-90 seconds of lag time between clicks). The uploads of SCORM files can go anywhere between 15-20 seconds to 4+ hours. The ongoing operation of their platform needs serious improvement. Documentation and examples of use of the API interface is very poor.

I think it has been a great tool for my company. I helped implement and set up when we launched.

Comments: Being able to publish content for my organization that is easy to update and manage.

Pros:

I like the search functions and the ability to house all of our content in 1 place. Makes it easier for our org.

Cons:

The formatting abilities within the news section are very limiting. It is hard to format these articles and keep font/colors consistent since it does not save these choices.