Zenefits

Who Uses Zenefits?

Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.

What Is Zenefits?

Zenefits is a SaaS cloud-based HR platform that helps small and mid-sized companies empower their workforce, manage change and stay compliant. Zenefits' People Platform delivers the most comprehensive, intuitive HR experience in the market. Its HR, Benefits, Payroll and Performance apps combine with advisory services and integrated partner apps to radically simplify HR administration reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

Zenefits Details

Zenefits

http://www.zenefits.com/

Founded 2012

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Zenefits pricing overview

Zenefits has a free version and offers a free trial.


Starting Price

Not provided by vendor

Pricing Details

ESSENTIALS All the essentials for onboarding employees & managing HR. $10 per month, per employee GROWTH Expanded HR for growing companies. $18 per month, per employee ZEN Super-powered HR with extra tools. $27 per month, per employee Annual Contract (Save up to 20%) Add-On Apps available: Payroll Advisory Services Benefits Admin Using Own Broker

Free Version

Yes

Free Trial

Yes

Zenefits deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Zenefits Features

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CPA Firms
  • Compliance Management
  • Credit Card Processing
  • Document Storage
  • Expense Claims
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Government
  • Fund Accounting
  • General Ledger
  • Income & Balance Sheet
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Nonprofits
  • Order Management
  • Payroll Management
  • Project Accounting
  • Project Management
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Sales Tax Management
  • Status Tracking
  • Tax Management
  • Third Party Integrations
  • Workflow Management

View full list of Accounting Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Biometric Recognition
  • Biometrics
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Customisable Reports
  • Document Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Leave Tracking
  • Mobile Access
  • Multi-Location
  • Overtime Calculation
  • Payroll Management
  • Project Time Tracking
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Attendance Tracking Software

  • ACA Reporting
  • API
  • Activity Dashboard
  • Applicant Tracking
  • Attendance Management
  • Attendance Tracking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • COBRA Administration
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Reports
  • Data Import/Export
  • Deduction Management
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • FMLA Administration
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Leave Tracking
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Payroll Management
  • Performance Management
  • Provider Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of Benefits Administration Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Assessment Management
  • Audit Management
  • Audit Trail
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Controls Audit
  • Corrective and Preventive Actions (CAPA)
  • Customisable Reports
  • Customisable Templates
  • Data Visualisation
  • Document Management
  • Document Storage
  • Environmental Compliance
  • FDA Compliance
  • Forms Management
  • HIPAA Compliant
  • ISO Compliance
  • Incident Management
  • Monitoring
  • Multi-Language
  • OSHA Compliance
  • Policy Management
  • Process/Workflow Automation
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Sarbanes-Oxley Compliance
  • Security Auditing
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • Version Control
  • Workflow Management

View full list of Compliance Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Assessment Management
  • Audit Management
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Data Security
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • For Healthcare
  • HIPAA Compliant
  • Incident Management
  • Monitoring
  • PCI Compliance
  • Policy Management
  • Policy Training
  • Real Time Reporting
  • Remediation Management
  • Reminders
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Task Management
  • Third Party Integrations
  • Training Management
  • User Management
  • Vendor Management
  • Version Control
  • Vulnerability Scanning
  • Workflow Management

View full list of HIPAA Compliance Software

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Compensation Management
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • HR Management
  • Job Application Management
  • Learning & Development
  • Leave Tracking
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Succession Planning
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Workflow Management

View full list of HR Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Feedback Management
  • HR Management
  • Job Description Management
  • Learning Management
  • Leave Tracking
  • Mentorship
  • Orientation Workflow Management
  • Payroll Management
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Third Party Integrations
  • Time Off Requests
  • Training Management
  • Workflow Management

View full list of Onboarding Software

  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Management
  • Calendar Management
  • Check Printing
  • Compensation Management
  • Compliance Management
  • Customisable Reports
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Document Storage
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • Expense Tracking
  • Leave Tracking
  • Multi-Country
  • Multi-State
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Management
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Sick Leave Tracking
  • Tax Compliance
  • Third Party Integrations
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workflow Management

View full list of Payroll Software

  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Appraisal History
  • Approval Process Control
  • Attendance Tracking
  • Compensation Management
  • Competency Management
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customization
  • Document Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Goal Setting / Tracking
  • HR Management
  • Individual Development Plans
  • Leave Tracking
  • On-going Performance Tracking
  • Organisational Charting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Progress Tracking
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Review Cycle Tracking
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Surveys & Feedback
  • Third Party Integrations
  • Time Off Requests
  • Training Management
  • Weighted Performance Measures
  • Workflow Management

View full list of Performance Appraisal Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billable Items Tracking
  • Biometric Recognition
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Customisable Reports
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • GPS
  • Leave Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Project Time Tracking
  • Projections
  • Punch card
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Self Service Portal
  • Sick Leave Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workstation Tracking

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customisable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Labor Forecasting
  • Leave Tracking
  • Monitoring
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

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Zenefits Alternatives - Capterra New Zealand 2021

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Zenefits Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.4
Customer Service 3.8
Features 4.1
Value for Money 4.2

Review software

Share your experiences with other software buyers.

Write a Review!
Shae J.
Human Resources Director
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/08/2019

"Seamless low-cost solution for small to mid-sized companies that kills busy work"

Comments: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros: With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons: I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

  • Reviewer Source 
  • Reviewed on 16/08/2019
Tracy I.
VP of Operations
Market Research, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/11/2020

"Long time user of Zenefits"

Comments: Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard.

Pros: What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well.

Cons: Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this.

  • Reviewer Source 
  • Reviewed on 19/11/2020
Valerie R.
Software Engineer
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/02/2021

"Great for HR and employees"

Comments: Generally great experience, really love using their site!

Pros: Zenefits has everything needed in terms of HR in one platform.
Organizational structure, health benefits, time off and ability to sign/view documents(such as tax forms).

Cons: The only con would be to have better customer support, it doesnt seem to be a priority but otherwise great product!

  • Reviewer Source 
  • Reviewed on 26/02/2021
Doug L.
CEO
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/10/2017

"Awesome Software - Absolutely Awful Support"

Comments: Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros: For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons: Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 17/10/2017
Sarah H.
COO
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/01/2021

"Love it, will stick with them long term"

Pros: Functionality is great, reporting is spot on, easy to implement, custom fields, off cycle, HR education platform.

Cons: Support is super slow right now, so hopefully they can keep scaling this.

  • Reviewer Source 
  • Reviewed on 27/01/2021