--- description: Learn more about Freshservice price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.co.nz/software/132997/freshservice Page: 1 / 30\ Next: [Next page](https://www.capterra.co.nz/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.5/5** by 720 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 720 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking - Assignment Management - Catalog Management - Change Management - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management - Corrective and Preventive Actions (CAPA) - Customisable Forms - Customisable Templates - Disaster Recovery - Documentation Management - Electronic Signature - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Issue Tracking - Knowledge Base Management - Knowledge Management - License Inventory - License Tracking - Multi-Channel Communication - On Call Scheduling - Patch Management - Pre-built Templates - Process/Workflow Automation - Project Tracking - Real-Time Chat - Real-Time Monitoring - Relationship Mapping - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Risk Assessment - Secure Data Storage - Self Service Portal - Status Tracking - Survey/Poll Management - Task Management - Templates - Ticket Management ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.nz/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.co.nz/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.nz/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3434 reviews) 3. [JIRA Service Management](https://www.capterra.co.nz/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Milvus](https://www.capterra.co.nz/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "The best ITSM tool in all the areas that matter." — 5.0/5 > **Mark** | *16 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use reduces operational cost, and increases ROI on CSI and automation initiatives. Integrations are simple to implement. Very responsive support team\! > > **Cons**: Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either). Out of the box integrations not as braod as some competitors. The available licensing is not as flexible as other tools. Access permissions (e.g., what parts of the system you can administer) are not granular (e.g., need to be admin to do simple things like add Vendor). Base-level CMDB functionality could be better - especially for software. > > Overall it is the best ITSM tool I have ever used. It is the best combination of price, ease of use and extensibility. ----- ### "Frank's Review" — 4.0/5 > **Frank** | *20 January 2026* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: The Service Desk and Asset Management modules are great to use. It gives better insight into assets. > > **Cons**: The reporting and analytics are a bit difficult to configure and don't give enough options to do in-depth filtering. > > Very happy with the product overall. The connector apps are very useful - especially for asset matching to vendors warranty sites like with Dell. ----- ### "Freshservice amazing platform waiting to be use at his full percentage" — 4.0/5 > **Marcela** | *25 May 2026* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Freshservice it's easy to customize and have a lot of potential as for companies and employees. Also, customer support is good very attentive and ready to help with each question of project. > > **Cons**: One of the main challenges was not fully understanding how to utilize the application to its maximum potential, which limited the value we could gain from Freshservice. > > Overall, my experience with Freshservice has been positive. As a company administrator, I rely on the platform daily to manage service requests, workflows, and system configurations. It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 May 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Cons**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 April 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Cons**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.co.nz/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data