18 years helping New Zealand businesses
choose better software
What Is Freshservice?
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Who Uses Freshservice?
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Where can Freshservice be deployed?
About the vendor
- Freshworks
- Located in San Mateo, US
- Founded in 2011
Freshservice support
- Phone Support
- 24/7 (Live rep)
- Chat
Freshservice pricing
Starting Price:
- Yes, has free trial
- No free version
Freshservice does not have a free version but does offer a free trial. Freshservice paid version starts at US$29.00/month.
Pricing plans get a free trialAbout the vendor
- Freshworks
- Located in San Mateo, US
- Founded in 2011
Freshservice support
- Phone Support
- 24/7 (Live rep)
- Chat
Freshservice videos and images
Features of Freshservice
Freshservice Alternatives - Capterra New Zealand 2021
Reviews of Freshservice
Solid, Reliable Ticketing Tool for our Marketing Function
Pros:
Great ticket-management tool for our Marketing function. 40+ users.
Cons:
As an IT-ticketing-borne tool, it does not always cater to the needs of a Marketing team. For more sophisticated Marketing planning, collaboration and reporting, we have now started using Freshservice.
Freshservice can help you work more efficiently.
Comments: If I have to make a new system choice today, I would choose Fresh again.
Pros:
In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.
Cons:
Some of the requests we've made take time to be incorporated into the Fresh roadmap.
Alternatives Considered: Zendesk Suite
Switched From: SERVICE MANAGER
Reasons for Switching to Freshservice: Several of our employees had more experience with Fresh than Zendesk. That's why we chose Fresh.
Freshservice has made managing IT requests a breeze. Highly recommended!
Pros:
The user-friendly interface and automation features have saved me time and effort.
Cons:
I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too.
Most Comprehensible Ticketing System
Comments: FreshDesk is the first and only ticketing system our company is utilizing and it has made handling user requests so much easier. The workflow feature helps to easily divide tasks between IT staff.
Pros:
Freshservice really streamlines both the end user and IT experience. Even the least advanced users find it easy to submit tickets, and the layout is simple and comprehensible. The leaderboard and achievements features allow IT staff to evenly distribute workload as well as give users an incentive.
Cons:
I have no dissatisfaction to report with Freshservice.
Great ITSM for Small team
Pros:
We use Freshservice in a small team and it works great for us. It is very easy to use. It provides all ITSM requirements. Overall it meets our requirement in IT, security and accounting team.
Cons:
So far we are happy with the product and don't have anything to dislike about it.
Alternatives Considered: JIRA Service Management
Reasons for Switching to Freshservice: Easy to work with. There is no complexity compared to Jira.
