--- description: Learn more about Front price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.co.nz/software/132901/front Page: 1 / 13\ Next: [Next page](https://www.capterra.co.nz/software/132901/front?page=2) > Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. > > Verdict: Rated **4.5/5** by 293 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Front? Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 293 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Front - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $25/per user/per month for minimum 2 users and maximum 10 users (billed annually) Professional: $65/per user/per month with a maximum 50 users (billed annually) Enterprise: $105/per user/per month for minimum 10 users (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, Finland, France, Germany, Greece, India, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands and 11 more ## Features - Activity Tracking - Alerts/Notifications - Automated Routing - Autoresponders - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Routing - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Customer Engagement - Customer History - Dashboard - Drag & Drop - Email Tracking - Employee Database - Employee Directory - Feedback Management - Inbox Management - Issue Tracking - Knowledge Base Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Notes Management - Onboarding - Performance Management - Performance Metrics - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Support Software - Surveys & Feedback - Task Management - Team Management - Ticket Management - Transcripts/Chat History - Two-Way Audio & Video - Usage Tracking/Analytics - Video Chat - Video Conferencing - Visual Analytics - Workflow Configuration ... and 54 more features ## Integrations (91 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk - DataGrail ... and 76 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Email Management Software](https://www.capterra.co.nz/directory/30553/email-management/software) ## Related Categories - [Email Management Software](https://www.capterra.co.nz/directory/30553/email-management/software) - [Collaboration Software](https://www.capterra.co.nz/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18816 reviews) 3. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Convenient platform for managing customer communication and support" — 5.0/5 > **Nikitha** | *5 October 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Front provides a convenient way to manage customer communication and support requests in one place. The Chat functionality makes it easy to communicate with customers and team members, while Ticket Management helps organize requests and keep track of issues that need attention. Email Notifications are useful for staying updated on incoming messages and changes. The Employee Management features also make it easier for teams to coordinate responsibilities and manage communication efficiently. Overall, I found the platform relatively easy to use and useful for keeping support workflows organized. > > **Cons**: The platform can take some time to get used to when managing a large number of conversations and tickets. Some features and settings may require additional configuration, and the number of notifications can become overwhelming when there is a high volume of activity. Customer Support could also be improved by providing quicker assistance for more complex issues. Security and permission settings may require careful configuration depending on the organization's requirements. > > My overall experience with Front has been positive. The combination of Chat, Ticket Management, and Email Notifications makes it easier to organize customer communication and keep track of support requests. Employee Management features are also useful for coordinating work within a team. While there is a learning curve when managing larger workflows, the platform provides good value for teams that need a centralized communication and support solution. ----- ### "More than just an Inbox\!" — 5.0/5 > **Stephanie** | *28 September 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I love that I can makes notes, set reminders, and have all my inboxes in one system within front. I also like how I can make workflows for different tasks. > > **Cons**: I wish I could integrate more apps into Front and have it connect more with my work system and ChatGPT. > > I have had a great experience with Front. It does most everything that I need for my day to day tasks during my workday. ----- ### "The Worst\!\!\!" — 1.0/5 > **Ryan** | *7 October 2026* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: UI is nice but very slow to load on mobile. Idea is good but execution is poor and way overly priced for what you get. If yo are looking to wreklessly burn cash, this is the software for you and your company. > > **Cons**: They do not care about the end user or offer to help or make changes when things materially change. Their customer service is zero help. The product is slow and years behind current tech. It's extremely expensive for what you get. There are now more than a dozen cheaper or free alternatives that does everything this does. This is one of the worst companies I've ever dealt with in my more than 7 years of running my company. DO NOT USE THEM > > 0/10. I’ve dealt with 100s of different company’s over the years and I can confidently say this is the worst one and it’s not even particularly close. Run away from them. ----- ### "My Great Journey with Front Program" — 5.0/5 > **Laila** | *6 October 2026* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: I like how the new AI feature on the Front platform allows me to automatically draft replies and summarize threads when streamlining customer support/service. > > **Cons**: I haven’t encountered any challenges when offering customer service via email and chat with Front platform. ----- ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Cons**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.nz/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data