---
description: Learn more about ServicePilot price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
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title: ServicePilot Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Network Monitoring Tools](/directory/30019/network-monitoring/software) > [ServicePilot](/software/132821/servicepilot-ism)

# ServicePilot

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> Software that provides a unified view of service delivery, availability, performance and security of IT applications.
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServicePilot?

ServicePilot is available in SaaS and OnPremise versions for large enterprises, governments and MSPs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServicePilot
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$435.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Belgium, Canada, France, Germany, Italy, Spain, Switzerland, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Anomaly Detection
- Availability Testing
- Bandwidth Monitoring
- Capacity Management
- Capacity Planning
- Collaboration Tools
- Correlation Analysis
- Customisable Dashboard
- Dashboard
- Data Aggregation
- Data Analysis Tools
- Data Visualisation
- Diagnostic Tools
- Endpoint Management
- Event Logs
- Historical Trend Analysis
- IT Monitoring
- Incident Management
- Log Analysis Software
- Log Collection
- Log Management
- Maintenance Scheduling
- Monitoring
- Network Analysis
- Network Monitoring
- Network Provisioning
- Performance Analysis
- Performance Management
- Performance Metrics
- Performance Monitoring
- Predictive Analytics
- Prioritisation
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Root Cause Analysis
- Search/Filter
- Server Logs
- Server Monitoring
- Service Level Agreement (SLA) Management
- Simple Network Management Protocol (SNMP)
- Threshold Alerts
- Troubleshooting
- Uptime Reporting

## Integrations (65 total)

- ASP.NET Zero
- Apache CouchDB
- Apache Solr
- Apache Tomcat
- Aruba ClearPass
- Atomicorp OSSEC
- Avaya Cloud Office
- Avaya UCaaS
- CentOS Linux
- Cisco Meraki
- Couchbase Server
- DNS Manager
- Datadog
- Docker
- Dynatrace

... and 50 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Network Monitoring Tools](https://www.capterra.co.nz/directory/30019/network-monitoring/software)

## Related Categories

- [Network Monitoring Tools](https://www.capterra.co.nz/directory/30019/network-monitoring/software)
- [Log Analysis Software](https://www.capterra.co.nz/directory/32917/log-analysis/software)
- [DevOps Tools](https://www.capterra.co.nz/directory/31120/devops/software)
- [SIEM Tools](https://www.capterra.co.nz/directory/31239/siem/software)
- [Log Management Software](https://www.capterra.co.nz/directory/30856/log-management/software)

## Alternatives

1. [Site24x7](https://www.capterra.co.nz/software/168192/site24x7) — 4.7/5 (344 reviews)
2. [ManageEngine Applications Manager](https://www.capterra.co.nz/software/172323/manageengine-applications-manager) — 4.6/5 (255 reviews)
3. [Google Cloud](https://www.capterra.co.nz/software/170983/google-cloud-platform) — 4.7/5 (2262 reviews)
4. [Datadog](https://www.capterra.co.nz/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews)
5. [Amazon CloudWatch](https://www.capterra.co.nz/software/204333/amazon-cloudwatch) — 4.5/5 (91 reviews)

## Reviews

### "A Versatile Solution for Streamlined Service Management" — 4.0/5

> **Aiden** | *24 December 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.
> 
> **Cons**: There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.

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### "Efficient and very professional product" — 4.0/5

> **Jolivet** | *17 June 2021* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.
> 
> **Cons**: There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.
> 
> For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

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### "Supervision like you need." — 4.0/5

> **Thierry** | *17 June 2021* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: This software could be defined with your specific configuration it's not a standard we can build exactly what we need
> 
> **Cons**: For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter
> 
> Support is very important and easy to reach, the team are always available for help\!
Tjis is very important when we install it few years ago, and support team was near us all days where we need help\!

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### "great supervision tools" — 5.0/5

> **Sylvain** | *18 June 2021* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment
> 
> **Cons**: The negative points are the use of shortcuts, the inability to modify a packaged view
> 
> Fast and effective

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### "Very Good Product of Supervision" — 5.0/5

> **Frederic** | *12 July 2021* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages
> 
> **Cons**: Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées
> 
> le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

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## Links

- [View on Capterra](https://www.capterra.co.nz/software/132821/servicepilot-ism)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/132821/ServicePilot-ISM/> |
| en-AE | <https://www.capterra.ae/software/132821/servicepilot-ism> |
| en-AU | <https://www.capterra.com.au/software/132821/servicepilot-ism> |
| en-CA | <https://www.capterra.ca/software/132821/servicepilot-ism> |
| en-GB | <https://www.capterra.co.uk/software/132821/servicepilot-ism> |
| en-IE | <https://www.capterra.ie/software/132821/servicepilot-ism> |
| en-IL | <https://www.capterra.co.il/software/132821/servicepilot-ism> |
| en-IN | <https://www.capterra.in/software/132821/servicepilot-ism> |
| en-NZ | <https://www.capterra.co.nz/software/132821/servicepilot-ism> |
| en-SG | <https://www.capterra.com.sg/software/132821/servicepilot-ism> |
| en-ZA | <https://www.capterra.co.za/software/132821/servicepilot-ism> |
| es | <https://www.capterra.es/software/132821/servicepilot-ism> |
| es-AR | <https://www.capterra.com.ar/software/132821/servicepilot-ism> |
| es-CL | <https://www.capterra.cl/software/132821/servicepilot-ism> |
| es-CO | <https://www.capterra.co/software/132821/servicepilot-ism> |
| es-CR | <https://www.capterra.co.cr/software/132821/servicepilot-ism> |
| es-DO | <https://www.capterra.do/software/132821/servicepilot-ism> |
| es-EC | <https://www.capterra.ec/software/132821/servicepilot-ism> |
| es-MX | <https://www.capterra.mx/software/132821/servicepilot-ism> |
| es-PA | <https://www.capterra.com.pa/software/132821/servicepilot-ism> |
| es-PE | <https://www.capterra.pe/software/132821/servicepilot-ism> |
| fr | <https://www.capterra.fr/software/132821/servicepilot-ism> |
| fr-BE | <https://fr.capterra.be/software/132821/servicepilot-ism> |
| fr-CA | <https://fr.capterra.ca/software/132821/servicepilot-ism> |
| fr-LU | <https://www.capterra.lu/software/132821/servicepilot-ism> |

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