15 years helping New Zealand businesses
choose better software

What Is Pipedrive?

Pipedrive is a leading sales CRM designed to optimize sales processes and help small businesses grow. It lets you easily track the sales pipeline, manage leads effectively and promote a proactive sales approach through activity-based selling. Automated reminders and workflows enhance organization and productivity, while real-time analytics offer valuable insights for data-driven decision-making. Pipedrive’s user-friendly design, flexible pricing plans and powerful integrations ensure seamless adoption and improved sales performance, making it the top choice for over 100,000 companies in 179 countries. Try Pipedrive free for 14 days, with no credit card required.

Who Uses Pipedrive?

Sales teams and small businesses looking for a simple yet powerful sales tool to help them stay organized.

Where can Pipedrive be deployed?

Cloud-based
On-premise

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

US$24.00/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$24.00/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.
View 6 more
Pipedrive video
Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.

Features of Pipedrive

  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Chatbot
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Setting/Tracking
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Subscriber Management
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Workflow Management

Pipedrive Alternatives - Capterra New Zealand 2021

Zendesk Sell is sales CRM software that helps you close more deals.
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Asana organizes and manages work across teams at scale.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Sales CRM solution that helps businesses visualize opportunities by receiving leads from Facebook campaigns, chat services, & LinkedIn.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Igor
Igor
Sales Manager in Canada
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Starter CRM for New Users

5.0 2 months ago New

Pros:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Pipedrive Response

last month

Igor, we truly appreciate your comments! Thank you

Mayra
Analyst in Colombia
Civil Engineering, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Pipedrive review

4.0 2 months ago New

Comments: overall I will give Pipedruve a 4 out of 5 stars

Pros:

it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively

Cons:

sometimes customer support is a bit slow in their response

Alternatives Considered: Google Drive

Reasons for Switching to Pipedrive: the good reviews it has of Pipedrive and the overall experience is easier to use

Pipedrive Response

last month

Mayra, thank you for your feedback!

Arjun
Arjun
CEO in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Important features like the app, user creation and SSO don't work well, don't bother with Pipedrive

2.0 3 years ago

Comments: Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.

Pros:

Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.

Cons:

Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.

Alternatives Considered: Zoho CRM , Agile CRM and HubSpot CRM

Reasons for Choosing Pipedrive: Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.

Switched From: Zurmo

Reasons for Switching to Pipedrive: The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.

Jamie
Jamie
Head of Growth in UK
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for efficiency & simplicity

5.0 2 months ago

Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered: monday CRM and monday.com

Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From: Insightly

Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Pipedrive Response

last month

Jamie, thank you for sharing so meaningful insights and feedback!

James
Sales and Marketing MGR in Canada
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pipedrive - sales management

4.0 last month New

Comments: Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team

Pros:

Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings.

Cons:

I am unsure how this software would scale to an enterprise solution (I have a salesforce background)