Who Uses TrackTik?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.

What Is TrackTik?

TrackTik is a security workforce management software designed to meet the needs of all personnel in the security space and their stakeholders. This powerful mobile and web-based software allow managers to follow the progress of their guards, reduce manual tasks, and generate actionable insights from data. Trusted by 450+ clients around the world, TrackTik connects your frontline to your back-office and gives you an overview of your entire security operations in one place.

TrackTik Details

TrackTik Software

http://www.tracktik.com

Founded 2013

TrackTik Pricing Overview

TrackTik starts at US$299.00/month. TrackTik does not have a free version but does offer a free trial. See additional pricing details for TrackTik below.

Starting Price

US$299.00/month
See pricing details

Pricing Details

To learn more about our Pricing FAQ, visit: www.tracktik.com/pricing-faq/

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

TrackTik Features

Billing and Invoicing Software
Billing Portal
Contact Database
Contingency Billing
Customisable Invoices
Dunning Management
Hourly Billing
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Tax Calculator
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Automated Scheduling
Messaging
Mobile Access
Online Time Clock
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Shift Swapping
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Mobile Access
Routing
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Budgeting/Forecasting
Contractor Management
Employee Lifecycle Management
Employee Scheduling
Labor Forecasting
Performance Metrics
Recruitment Management
Skills Tracking
Time & Attendance Management
Variable Workforce

TrackTik Reviews

Showing 5 of 74 reviews

Overall
4.2/5
Ease of Use
4/5
Customer Service
4.2/5
Features
4/5
Value for Money
3.9/5
Jason C.
Vice President
1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 25/10/2017

"We have developed a true partnership, not just a software vendor."

Pros: The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons: It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Vendor Response

by TrackTik Software on 13/11/2017

Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

  • Reviewer Source 
  • Reviewed on 25/10/2017
Elizabeth T.
General Manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 11/05/2017

"Customer Support Assistance"

Pros: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Vendor Response

by TrackTik Software on 19/06/2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

  • Reviewer Source 
  • Reviewed on 11/05/2017
Ed S.
VP of Business Development
Security & Investigations, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 9/02/2018

"TrackTik is a great tool for all involved in the industry."

Pros: As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

Cons: The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

Vendor Response

by TrackTik Software on 28/02/2018

Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this.
We look forward to continuing our successful partnership!

  • Reviewer Source 
  • Reviewed on 9/02/2018
Jason L.
Security Officer/Patrol Officer
Public Safety, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/07/2017

"Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk."

Comments: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros: This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons: In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor Response

by Iris on 24/08/2017

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/07/2017
Zachary B.
Security Officer
Security & Investigations, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 1/10/2019

"Daily user!!"

Comments: We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Pros: The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Cons: I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

  • Reviewer Source 
  • Reviewed on 1/10/2019