Who Uses This Software?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.

Average Ratings

74 reviews
  • Overall 4.2/5
  • Ease of Use 4/5
  • Customer Service 4.2/5
  • Features 4/5
  • Value for Money 3.9/5

Product Details

  • Starting Price US$299.00/month
    See pricing details
  • Pricing Details To learn more about our Pricing FAQ, visit: www.tracktik.com/pricing-faq/
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • TrackTik Software
  • http://www.tracktik.com
  • Founded 2013

About TrackTik

TrackTik is a security workforce management software designed to meet the needs of all personnel in the security space and their stakeholders. This powerful mobile and web-based software allow managers to follow the progress of their guards, reduce manual tasks, and generate actionable insights from data. Trusted by 450+ clients around the world, TrackTik connects your frontline to your back-office and gives you an overview of your entire security operations in one place.

TrackTik Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customisable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Online Time Clock
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • Incident Management
  • Investigation Management
  • Multiple Alarm Queues
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Call Centre Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

TrackTik Most Helpful Reviews

We have developed a true partnership, not just a software vendor.

Reviewed on 25/10/2017
Jason C.
Vice President
1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money

Pros: The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons: It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Vendor Response

by TrackTik Software on 13/11/2017

Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Great for security management.

Reviewed on 20/03/2019
Andrew C.
Dispatch Lead
Security & Investigations, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend.

Pros: Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard.

Cons: While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap.

Vendor Response

by TrackTik Software on 2/04/2019

Hi Andrew,
We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or [email protected]
Thank you,
TrackTik

Customer Support Assistance

Reviewed on 11/05/2017
Elizabeth T.
General Manager
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money

Pros: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Vendor Response

by TrackTik Software on 19/06/2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

Daily user!!

Reviewed on 1/10/2019
Zachary B.
Security Officer
Security & Investigations, 10,001+ Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
3/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.

Pros: The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.

Cons: I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.

Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Reviewed on 5/07/2017
Jason L.
Security Officer/Patrol Officer
Public Safety, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
1/5
Overall
2/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
1/5
Value for Money

Comments: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros: This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons: In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor Response

by Iris on 24/08/2017

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

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