Who Uses TrackTik?

TrackTik is specifically designed for the security industry and we focus on increasing the visibility, productivity and competitiveness of security companies.

What Is TrackTik?

TrackTik was founded in 2013 and quickly established itself as a market leader with the mission to build better software so its clients can run smarter businesses. TrackTik AI-driven technology offers four integrated suites of tools - Security Operations for Guarding, Back Office Management, Mobile Patrol and Dispatch, and Business Intelligence & Reporting Analytics, to help security service companies follow the progression of guards, reduce manual tasks, lower costs, and demonstrate value.

TrackTik Details

TrackTik Software

http://www.tracktik.com

Founded 2013

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TrackTik pricing overview

See pricing plans

TrackTik does not have a free version but does offer a free trial. TrackTik paid version starts at US$299.00/month.


Starting Price

US$299.00/month See pricing details

Pricing Details

To learn more about our Pricing FAQ, visit: www.tracktik.com/pricing-faq/

Free Version

No

Free Trial

TrackTik deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

TrackTik Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customisable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

View full list of Billing and Invoicing Software

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

View full list of Business Management Software

  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Online Time Clock
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping

View full list of Employee Scheduling Software

  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management

View full list of Facility Management Software

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

View full list of Field Service Management Software

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

View full list of Payroll Software

  • Access Controls/Permissions
  • Alarm Management
  • Audit Management
  • Badge Management
  • Event Management
  • Investigation Management
  • Safety Incident Management
  • Security Management
  • Visitor Management

View full list of Physical Security Software

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

View full list of Scheduling Software

  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Mobile Access
  • Routing
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

View full list of Service Dispatch Software

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List

View full list of Visitor Management Software

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

View full list of Workforce Management Software

TrackTik Alternatives - Capterra New Zealand 2020

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TrackTik Reviews

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 4
Customer Service 4.2
Features 4
Value for Money 3.8

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Jason C.
Vice President
1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 25/10/2017

"We have developed a true partnership, not just a software vendor."

Pros: The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons: It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Vendor Response

by TrackTik Software on 13/11/2017

Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

  • Reviewer Source 
  • Reviewed on 25/10/2017
Elizabeth T.
General Manager
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 11/05/2017

"Customer Support Assistance"

Pros: I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!

Cons: You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.

Vendor Response

by TrackTik Software on 19/06/2017

Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.

  • Reviewer Source 
  • Reviewed on 11/05/2017
Jason L.
Security Officer/Patrol Officer
Public Safety, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/07/2017

"Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk."

Comments: If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros: This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons: In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor Response

by Iris on 24/08/2017

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email [email protected] and we’ll get back to you right away.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 5/07/2017
Verified Reviewer
Corporate Compliance Manager
1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/03/2018

"Best in Class Platform"

Comments: Combined services, increased productivity, and increased visibility of security operations.

Pros: An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.

Cons: We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.

  • Reviewer Source 
  • Reviewed on 30/03/2018
Ed S.
VP of Business Development
Security & Investigations, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 9/02/2018

"TrackTik is a great tool for all involved in the industry."

Pros: As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

Cons: The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

Vendor Response

by TrackTik Software on 28/02/2018

Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this.
We look forward to continuing our successful partnership!

  • Reviewer Source 
  • Reviewed on 9/02/2018