Gusto

Gusto

by Gusto

Who Uses Gusto?

Gusto is built for modern employers. Easy-to-use, cloud-based HR software, backed by expert support. No need to outsource: Gusto helps you take care of your team like a pro, in record time.

What Is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Gusto Details

Gusto

https://gusto.com

Founded 2011

Gusto Pricing Overview

Gusto starts at US$45.00/month. Gusto does not have a free version and does not offer a free trial. See additional pricing details for Gusto below.

Starting Price

US$45.00/month

Pricing Details

See Gusto's product plans at http://gsto.co/gstopricing

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Gusto Features

Benefits Administration Software
Benefits Administration Outsourcing
COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Database
FMLA Administration
FSA Administration
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Provider Management
Retiree Administration
Retirement Plan Management
Self Service Portal
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment

Gusto Reviews

Showing 5 of 2,252 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.5/5

Gusto has won me over for life.

Reviewed on 29/10/2019
Lance V.
Web Developer
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Time sheets, paycheck stubs, tax documents for my employees are all available to them without any extra work needed by me. Gusto takes care of it al.

Pros: I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

Cons: I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

Best platform for payroll, benefits & more

Reviewed on 13/12/2019
Trevor H.
CEO
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros: It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons: The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Makes Payroll and Admin Easy

Reviewed on 21/01/2020
Verified Reviewer
President
Business Supplies & Equipment, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great they do really good integrations with zappier and all the major services that work well with it.

Pros: This makes payroll and administration of the backend of the business easy. Helps us stay up on the latest changes in employment issues and filing for our business and contractors.

Cons: It runs too easily in the background. If you don't stay ontop of logging back in time to time you might miss updates and changes. They do a good job of keeping you in the loop of what's going on.

Terrible customer service, average system, Predatory Lender

Reviewed on 11/09/2019
Bryan H.
Vice President, Finance
Executive Office, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
1/5
Overall
3/5
Ease of Use
1/5
Features & Functionality
1/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Pros: This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons: Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Gusto greatly reduces the H/R-Payroll-Hiring headaches

Reviewed on 11/02/2020
Lisa H.
Owner/Lead Technician
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Gusto really has saved me from one of the worst jobs in my small company. The software takes care of employee onboarding, firing documentation, reviews and pay raises -- even remembering employee birthdays and allowing me to send an ecard! Every time I've "handed a job over" to Gusto, the software has accomplished something brilliantly that I spent too much time on and probably did a lousy job on. It's great!

Pros: It does all the filing of all the government's paperwork requirements, with hardly any input from me. It makes all of the employees' records available to them any time - no more finding and copying old W-2s on April 15th! Payroll suddenly went from the top of my hated chores list to the bottom! It's so easy to do a payroll, view the cash requirements, correct mistakes in the payroll, and do direct deposits, that I hardly ever worry about the payroll anymore!

Cons: It's a little too expensive, the "Reports" section is a little limited and arbitrary, and I can't correct or add things after their deadlines, even if it wouldn't change the forms they've already sent in. The benefits are so excellent, however, that they outweigh the problems many times over.