Fivestars

Fivestars

by Fivestars Loyalty

Who Uses Fivestars?

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

What Is Fivestars?

Need a better way to reach your customers? Over 15,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

Fivestars Details

Fivestars Loyalty

http://www.fivestars.com

Founded 2011

Fivestars Pricing Overview

Fivestars does not have a free version and does not offer a free trial. Fivestars paid version starts at US$299.00/month.

Starting Price

US$299.00/month

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Fivestars Features

Customer Experience Software
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
ACH Payment Processing
Billing & Invoicing
Cryptocurrency Processing
Data Security
Debit/Credit Card Processing
Electronic Signature
In-Person Payments
Mobile Payments
Multiple Payment Gateways
Online payment processing
PCI Compliance
POS Integration
Payment Fraud Prevention
Payment Processing
Payment Processing Services Integration
Recurring Billing
Reporting/Analytics

Fivestars Reviews

Showing 5 of 1,190 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4.5/5
Value for Money
4.5/5
Phoebe T.
Private Tutor
E-Learning, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 9/06/2020

"Not just for your normal businesses."

Comments: As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros: I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons: There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

  • Reviewer Source 
  • Reviewed on 9/06/2020
Coty T.
CEO
Retail, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/09/2019

"Great option for loyalty programs!"

Comments: Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!

Pros: Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!

Cons: Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience

  • Reviewer Source 
  • Reviewed on 12/09/2019
Tara N.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 25/02/2019

"Lies and then more lies"

Comments: Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros: It is super easy to use, anyone can figure out how to use it from the front or back end

Cons: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

  • Reviewer Source 
  • Reviewed on 25/02/2019
Willie V.
Owner/operations
Consumer Electronics, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Higher points earned per purchase over other reward apps"

Comments: Overall great app for anybody wanting to save a buck or be rewarded for their purchase. It's great that customers are being rewarded for being loyal

Pros: Points actually accumulated fairly quick and the program is so user-friendly anybody from a child to a senior citizen can use it with ease

Cons: In my opinion the only downfall is I can't go back and review what I purchased for what I'm getting points for only the amount spent

  • Reviewer Source 
  • Reviewed on 16/04/2020
Roy R.
Marketing Manager
Mechanical or Industrial Engineering, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/10/2019

"Fivestars is a wonderful restaurant rewards program that gets your customers back"

Comments: Overall, I would recommend this customer loyalty program. A large portion of my customers use it and I see them coming back for more.

Pros: The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.

Cons: The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.

  • Reviewer Source 
  • Reviewed on 11/10/2019