Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes without sacrificing rigorous data security standards.

What Is Paycom?

Tired of cycling through endless payroll tasks and stacks of paperwork? Paycom's all-in-one payroll and HCM software provides access to robust tools for recruitment, payroll, talent and HR management, and more, in a single application. Employee information is stored securely while remaining easily accessible for important HR procedures. That saves time and stress spent re-keying information, navigating between HCM applications, searching for forms or managing complex payroll tasks.

Paycom Details

Paycom

http://www.paycom.com/

Founded 1998

Paycom Pricing Overview

Paycom does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Paycom Features

Benefits Administration Software
ACA Reporting
Benefits Administration Outsourcing
Benefits Dashboard
COBRA Administration
Deduction Management
Disability Insurance Administration
Employee Benefits Administration
FMLA Administration
HIPAA Compliant
HSA/FSA Administration
Health Insurance Administration
Life Insurance Administration
Online Benefits Enrollment
Provider Management
Retirement Plan Management
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Gamification
Learner Portal
Mobile Learning
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Workflow Management
Self Service Portal
Task Management
Training Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Outsourcing
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting
Individual Development Plans
Onboarding
Performance Management
Recruitment Management
Succession Planning
Training Management
Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Timesheet Management
Vacation/Leave Tracking
Workstation Tracking
Activity Tracking
Billing & Invoicing
Expense Tracking
Project Tracking
Reimbursement Management
Time Tracking
Time Tracking by Client
Time Tracking by Project
Budgeting/Forecasting
Contractor Management
Employee Lifecycle Management
Employee Scheduling
Labor Forecasting
Performance Metrics
Recruitment Management
Skills Tracking
Time & Attendance Management
Variable Workforce

Paycom Reviews

Showing 5 of 509 reviews

Overall
4.4/5
Ease of Use
4.3/5
Customer Service
4.4/5
Features
4.4/5
Value for Money
4.3/5
Armaan D.
Vice President & COO
Restaurants, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 1/05/2020

"Paycom is Incredible and has the best support team!"

Comments: Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros: There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons: There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Vendor Response

by Paycom on 5/05/2020

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 1/05/2020
Susie S.
National Director of HR and Payroll
Financial Services, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 6/11/2019

"Outstanding Product and Support"

Comments: The BEST Payroll, and HRIS system on the market hands down!

Pros: This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons: There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Vendor Response

by Paycom on 7/11/2019

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 6/11/2019
Joel V.
District Manager
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/06/2020

"Review of Paycom"

Comments: My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.

Pros: I like how easy it is to use Paycom. The interface is very user friendly and easy to navigate. I use Paycom weekly to approve time sheets and process PAFs for my employees. I like that Paycom provides videos that show you how to use all their features. The mobile app is also an essential part of my work as sometimes i am not near a computer to access Paycom. The App is very easy to use and very convenient.

Cons: What i like least about Paycom is that sometime i feel like i'm clicking on a bunch of links to get to my destination. Paycom has gotten better with time but when I am in a hurry and need to get somewhere quick, it feels like it takes forever with all the links i have to click.

Vendor Response

by Paycom on 29/06/2020

Joel, thank you for the 5-star review! We're glad you find Paycom to be user friendly! We appreciate your feedback, please be sure to let us know if there are any other improvements you would like to see at [email protected]

  • Reviewer Source 
  • Reviewed on 26/06/2020
Karissa B.
President
Food & Beverages, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 13/02/2020

"Bait and switch, twice"

Comments: Bait and switch, twice now. Do not recommend.

Pros: Client specialist is excellent at responding.

Cons: Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Vendor Response

by Paycom on 18/02/2020

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected] We look forward to speaking with you, Karissa!

  • Reviewer Source 
  • Reviewed on 13/02/2020
Elaine R.
Recruitment Specialist
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 20/12/2019

"Paycom- From Manual Processes to the Modern Age"

Comments: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Pros: Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Cons: The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Vendor Response

by Paycom on 30/12/2019

Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at [email protected]om.

  • Reviewer Source 
  • Reviewed on 20/12/2019