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TheraNest
What Is TheraNest?
TheraNest is a comprehensive management software built for mental health professionals, including therapists, psychologists, social workers, and counselors. It streamlines your entire workflow, from HIPAA-compliant telehealth to integrated insurance billing and credit card processing. Key features include:
• Secure Telehealth with no downloads required
• Robust Documentation (including Wiley Practice Planners)
• Client Portal for engagement and digital intake
• Automated Reminders & multi‐provider scheduling
• Streamlined Claims and simplified billing workflows
Whether you’re a solo practitioner or running a large organization, TheraNest helps reduce admin overhead, improve clinical outcomes, and boost client satisfaction—so you can focus on delivering quality mental health care.
Who Uses TheraNest?
Solo practitioners & large therapy practices, family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, and universities.
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Reviews of TheraNest
Works well but has limitations for large counseling programs
Comments: This keeps our program running well and all the counselors can stay on top of their paperwork. It has it's limitations but it is working fine for us.
Pros:
It is very intuitive and easy to learn how to use the basic functions. All our staff use it daily and generally can use all of the needed functions with limited training. The price is reasonable and the support is pretty good. They are friendly and understand the problem.
Cons:
We have found several limitations for our counseling center: 1) we see multiple members in a family with different counselors. You cannot create more than one account with one email. So if there is only 1 parent and 2 children that need to be seen we need to be creative in how to get intake paperwork to them. 2) Some of the forms are not customizable. We tried to use our own Intake and Treatment Plans, but then none of it had interface with the other features, so we went back to using their forms, but they are not in the format we need for Medicaid and for our own needs. 3) we do assessments to track progress. They recently added a few basic standardized assessment tools, but we would prefer to use our own that we developed. So we need to use Survey Monkey for that function. Generally we would prefer a product we can tailor more to our program needs, but realize this would cost a lot more. So for the money, this is an adequate product for us.
Therapy Brands Response
5 years ago
Hi Linda! Thank you for the thoughtful review! We are glad to hear that TheraNest is working for you with your large practice! We understand that the type of animal assisted therapy you provide comes with it's own unique needs, and while we offer some customization of our clinical documentations you are looking for more. Rest assured we are always working to improve upon our product and it's customer feedback like yours that helps us get there. Thank you for these suggestions!
Good basic EHR
Comments: My overall experience with TheraNest is good. It is reliable and I have few issues with it.
Pros:
It is easy to use and meets my needs for EHR.
Cons:
There are limited premade forms to use. It is time consuming to make forms.
Repeated failure to provided necessary tax info in timely manner
Comments: They get 2 stars because their customer service is polite and responsive. The product is ok, but issues that impact my ability to do business is very frustrating and incredibly time consuming.
Pros:
Convenience of having comprehensive EHR software.
Cons:
Although their response to an issue is quick, it can take an exceptionally long time to resolve it. One example, the appointment times on my daily agenda were showing appointments in PST and I am in EST, it took almost 8 weeks to resolve. The past 4 years they haven't provided a timely 1099K, it takes repeated requests to receive it in March!!
Alternatives Considered:
Helpful for Private Practice
Comments: I like it, I wish the credit card company transition was going smoother.
Pros:
I like having clients profiles all in one place, and the Wiley treatment planning! I also like how as a small practice I can set my price based on number of clients I have in the system. I like the tiered system!
Cons:
The credit card processing has been clunky.
Needs better support
Comments: TheraNest has been working for me most of the time. I have had issues with not being able to speak with anyone over the phone to address an ongoing issue I have with dating assessments for clients and dating the assessment document accurately as well as addressing Medicaid client requirements and documentation.
Pros:
It is easy to setup and had most of the documents that I use already created.
Cons:
I cannot change the intake date so that I date my initial assessment document accurately and not date it for the day the client is entered into the system. The initial assessment form also cannot be duplicated.
