LearnUpon

A solid learning platform that we implemented in weeks versus months.

Comments: LearnUpon has given us a platform for onboarding, ongoing development, and compliance education for our employees, clients, and partners. We have cut down onboarding from months to weeks. The result is improved CSAT, improved time-to-value, and reduced risk.

Pros:

Our organization went from no learning platform to LearnUpon in a matter of weeks. In the past, this process has taken me months with other vendors. LearnUpon's customer services is above average and, coming from me, this says a lot. I'm talking Sales, Account Management, Customer Success, Customer Support, and in fact any team member I have ever dealt with. Now, let's talk features and functionality. The implementation was straightforward and our SSO, Teams, and Zoom, integrations were easy. Since LearnUpon was built from the ground up, it has all the fundamental features that one needs to administer users, groups, courses, etc. and learn. My team and I are in the system on a daily basis and we have learners frequenting the system for onboarding, compliance, and development.

Cons:

There are a few quirks though. Here are some examples. When a learner is disabled, there is no visual indicator until you click into their profile. There are workarounds; however, these are additional steps. It would be nice to add custom content to a learner's Home page. Also, I'd love a report that tells me what keywords were searched, which ones had results, and which ones did not.

Hands down, Best LMS I have ever used.

Comments: The experience of working with Sales to discover the details of the product and transitioning to an Onboarding Specialist was easy. In the Onboarding phase, we meet weekly to make sure that we are meeting the targets of our transition plan. I appreciate that when I do stumble and can't figure something out, the LearnUpon team is always very quick to assist.

Pros:

Ease of use and impeccable customer service!

Cons:

I struggle to find something I don't enjoy about the software and the service.

LearnUpon good budget option

Pros:

Very easy to use for admins, user friendly, simple interface

Cons:

A lot of limitations for customization and scalability

A great LMS - LearnUpon!

Comments: For the 2 years I've worked with LearnUpon, it has always been a positive and engaging experience. Their outlook on continuous improvement is great to see and be a part of and I'm excited to see what they do next.

Pros:

I like how easy the platform is to navigate and understand. The wide range of features and functionality is great to have. The continuous improvements the platform brings in and is always working on is great to see and be a part of. The customer support team are always quick to respond, very knowledgeable and happy to help with anything.

Cons:

The customisable elements of some of the features are a bit restrictive but there are multiple ways of doing things in the platform. The visual user experience can be a bit limiting

Best Platform for Onboarding New Employees

Comments: The one-on-one support we got from their Success Team is unmatched (you're the best, [sensitive content hidden]!). They provide you with ALL of the tools you need to get your platform up and running, work alongside and encourage you the whole way.

Pros:

After using it for several months, I still cannot get over how easy it is to use. I wish we would have made the jump to this LMS a long time ago.

Cons:

The price is a bit high for the non-profit organization I work for, even with a discount.

Good learning portal

Comments: Good learning system overall that allowed us to centralize our learning courses for our customers.

Pros:

Easy to create courses Easy library build Great customer service

Cons:

Learning paths are clunky to update Wish I could collect more customized user data once filtered into a group

Impressed with Learn Upon

Comments: I have worked with LearnUpon since 2014 and it has been a very easy, accessible software. I've been very impressed with the process for creating courses, making or updating user accounts, and running reports.

Pros:

I really appreciate how the LearnUpon software is easy to use as an admin and as an end user. Navigation is very clear and so much is customizable which has been invaluable for a non-profit that really is unique and unlike others in the field. We have been able to customize Learn Upon for our specific needs to reach our vast audience across PA.

Cons:

We had some difficulties in the beginning with required user name needing to be an e-mail in a human service field where technology has always been on the backburner for our audience. Reps worked with us though and we figured out a work around with e-mail styled usernames and opting out of e-mails until as a system the public moved more forward into the tech world because of Covid.

LearnUpon Review by RWS

Comments: We are using LearnUpon to provide mini-learnings and role-based eLearnings to our global customer base. We are offering free and paid-for eLearnings.

Pros:

User-friendliness, easy to implement, administer and use.

Cons:

Filtering and Sorting. Categorization could be improved.

LearnUpon's Ease of Use Matches Their Level of Support

Pros:

LearnUpon is incredibly easy to learn. While I am pretty technologically savvy, I had no prior instructional design experience before working with LearnUpon. That wasn't a problem. I am now managing our online learning platform through LearnUpon. While we use the basic features for our needs, someone with just a little more experience would easily be able to create an even more beautiful and user engaging experience. Their customer success and support teams make using the system a joy, knowing that someone actually cares about your experience is hard to find these days.

Cons:

Its not as customizable as far as branding as I might like but they're always updating and refreshing the interface to make it look beautiful so its not really a big deal.

Support team makes the product a good choice

Pros:

Support team is amazing at helping solve problems.

Cons:

Many essential features are still in development.

Easy Deployment and Daily Management

Comments: The administrative time to implement and run the system on a daily basis has been drastically reduced. The product performs well and is reliable and accurate.

Pros:

The user interface is easy to use and time from purchase to deployment is fast!

Cons:

Learning paths could use some updates so learners can navigate along a journey.

Great LMS for getting started

Comments: Overall positive experience. Easy to get started, and does the job.

Pros:

Easy to get up and running quickly. Low cost with comparable features to other vendors.

Cons:

There are a few things that just aren't as configurable as I'd like. I've asked to change their how their expiration dates work several times but it does not seem to be a priority (it currently expires before the day it tells you for those in the US)

eLearning for our Customers

Pros:

We are currently utilizing LearnUpon for both internal and customer-facing coursework at our company. The learning portals is a great way to separate these courses. I will say the support is by far my favorite thing - every time my dept has had an issue our CSM and support assignees were quick to jump on a call, respond to an email, and even followed up to make sure we were happy. Top notch.

Cons:

I do wish there was an easier way to showcase which courses should be taken before other courses - we are constantly adding courses and want to make sure the most useful learning paths are still displayed front and center. Prerequisite courses would be a nice feature (IE - Course A must be completed before Course B even appears. Or even better, course B appears but clearly states course A must be completed first.

Excellent Product

Comments: Excellent tool, in knowledge base

Pros:

Vast knowledge base, and pool of courses.

Cons:

Did not come across, and did not compare with other

LearnUpon is an Extension of Who We Are

Comments: My business utilizes training to implement corporate compliance goals and programs. The LU LMS, the LU staff, the LU customer interactions (all of them), and their genuine interest in us as customers and people puts LU in a rare, very spartan-populated category: business support that I absolutely can count on to make me feel good, look good and work well.

Pros:

We were one of the first dozen or so customers of LU from over a decade ago. Their Learning Management System software has evolved over time to the point where I view their changes as opportunities to possibly improve relationships with MY customers. That commitment to help US to improve our business outreach came to be how we view the people, the philosophy and the approach LearnUpon represents to us. It's challenging to pick the aspect of the LU LMS I like the "most": the fact that after the initial learning curve is complete, it is easy and time efficient to use LU would probably be my favorite aspect. My customers would agree with me too.

Cons:

It would be nice if LU had an in-house capability that could take our content and add some attractive visual elements as well as offering some suggestions to review and optimize our interaction and use of the LMS.

LearnUpon: Very Satisfied Customer

Comments: I highly recommend LearnUpon to any training company serious about providing its customers with a superb eLearning experience. We invested heavily in developing stunning eLearning content and needed an LMS to match. After six months of trialing countless different systems I was losing hope of finding one, then I discovered LearnUpon and haven't looked back. I don't feel like I have just bought a product, I feel like I have entered into a partnership with a highly skilled, ambitious and professional team of LMS experts. They're a young, vibrant, ambitious team who definitely put their customers at the very centre of what they do. They understand that their customers aren't buying a system, they're buying a means for taking their eLearning products to market. I believe that you can only be as good as your worst supplier - since adopting the LearnUpon LMS our customers and their learners have gained much added value and overall a superb eLearning experience.

Pros:

The perfect LMS for commercial training companies. Great customer portal functionality, with really smart branding and white labeling options that impress our clients and are easy to configure. The LearnUpon LMS is intuitive, versatile, smart and affordable. It has great exam and survey features; easy to build, great learner experience and with useful, detailed reporting with filter and export options. Content writing within the LMS is great; can easily add text, images, documents, videos and audio content, as well as very simple upload of SCORM content. The technical support is first class; immediate and very helpful. The eCommerce feature is really easy to setup up (just need a PayPal account) and provides a professional purchasing experience for our customers, with added features such as discount codes.

Cons:

The few limitations of the system that I have fed back to LearnUpon have either been immediately addressed or are planned for imminent updates. LearnUpon are continuously developing the LMS, with new features released every few weeks. In their clear commitment to developing the product they really listen to any feedback and take immediate action to improve the product. LearnUpon are a small company in their infancy, which was a slight concern when signing up with them initially. I asked myself the question 'will they still be around in 5 years time?'. After some research, trialing the system and speaking with them I was left very comfortable in tying our future to theirs. In just a couple of years they have developed the very best LMS for training companies on the market and it's still getting better every month. I am very confident they were the right horse to back and I'm excited about the opportunities for our company from their continuous investment in the LMS.

A Simple and Easy-to-Use LMs

Comments: Overall, I'm extremely impressed with LearnUpon. It's the easiest LMS I've ever used. It's so user-friendly that I've seen about a 45% drop in usability questions and support requests from my learners.

Pros:

LearnUpon's user interface is clean, beautiful, and very easy to use. The implementation was the easiest LMS implementation I've ever been a part of. The support you get from both the support team and your account rep are outstanding. The entire LMS is solidly built and extremely trustworthy.

Cons:

This LMS is lacking in reporting tools. Luckily, the company is aware and working to build out more robust reports. In the meantime, however, you really have to export reports to Excel and figure it out from there. I also wish there was more flexibility in the way courses can be laid out. There aren't many options right now.

Great Product and Service

Comments: My overall experience with LearnUpon has been fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me to realize and build our online training site from the ground up. They were very patient with me in regards to training, answering my questions, and troubleshooting any issues that I encountered.

Pros:

The software is very easy to use and versatile. I was able to customize the platform to match our company's banding and set it up to our very specific needs. I also like that I can choose to create a course using an external design software, upload it easily, and pair it with some of the design features already built into LearnUpon such as the exam and survey functions, or design the entire course completely within the software.

Cons:

The only need that is lacking for us is the ability to sell tangible products through LearnUpon using the built in eCommerce function.

Excellent LMS and Even Better Customer Service!

Comments: Our overall experience with LearnUpon has exceeded our expectations. They were able to provide a solution for our needs of requiring an LMS that we can scale for our global training - both in-house and for our customers.
What sets the company apart is their customer service. We have worked with other LMSs in the past and customer support and service has been a struggle. When starting with LearnUpon, we were given a Customer Success Manager who has been responsible for helping us beginning with implementation, all the way through launching a project, and for any daily questions that arise. Their team is responsive, knowledgeable, and extremely helpful. I feel that their Customer Support team could teach a class on how to treat customers.

Pros:

The LearnUpon interface is very user-friendly.

Cons:

Nothing I can think of at this moment. Any issues that we have encountered have been quickly resolved and usually just a matter of educating ourselves on parts of the system.

LaernUpon - great product, excellent customer service

Comments: In an organisation with approx. 1000 employees an LMS was an essential part of our professional development program. The implementation was simple and live within 3 days. The UI is clean, intuitive and allows both users and administrators to focus on receiving and delivering content rather than figuring out how to navigate the system.
Within the first 5 months after implementation, 76% of our global team members undertook some training within LearnUpon and reaffirmed our organisation's serious commitment to training and developing talent.

Pros:

Simple, clean UI Intuitive Unlimited and timely customer support Cost effective Progressive development (takes on customer feedback to make decisions on new features) SSO integration

Cons:

One or two features which would have been useful (eg integration with webex tools) but this is now on the roadmap

So happy we found LearnUpon!

Pros:

We like the clean look of the platform as well as the ability to customize many features for our clients. Our experience with LearnUpon has been great - LearnUpon is user-friendly, everyone I've interacted with on their team over the years has been very responsive and helpful, and we appreciate that they are continuously making feature updates and rolling out new options for their customers.

Cons:

No real complaints but if I had to nit-pick, some of the default settings when we initially signed up limited the user experience but many of these small issues have since been updated and were a bit different from how an LMS is typically used.

Unbeatable customer service and constantly evolving

Comments: LearnUpon's mission was to build an LMS that is quick to setup, super easy to use and backed up by exceptional customer support. They have, without a doubt, succeeded on all three goals. I was up and running with my first course in minutes. The interface is intuitive, easy on the eyes, and super clean. My clients have benefited from LearnUpon's quick portal set-up. I have been able to create customized demonstration portals, fully branded and populated with example user groups, courses, assessments, surveys, and reports, in a matter of hours allowing me to show the value of a learning portal to my clients based on their unique needs. It is fun to see how LearnUpon's LMS can solve challenges my clients and I have. As I experiment with the array of options for course content, learning paths, assessment, and reporting I frequently refer to their detailed Administrators Manual and well organized Knowledge Base to make sure I am utilizing all of the possibilities LearnUpon's LMS had to offer. When I have a question the documentation can't answer, LearnUpon's superior customer service offers expertise and professionalism unlike any I have experienced with a software product. Shane, Lisa, Carrie, Ian, Des and everyone else on the LearnUpon team are a pleasure to work with. My questions are often answered within hours and those that require a little investigation are followed up on in a timely and professional manner. The knowledgeable and prompt customer service LearnUpon provides has helped me build trust with my clients who have been burned in the past by apathetic support from other vendors. LearnUpon is always improving their product and services to their customers. They look to the industry for what features could help learners get the training and education they need to succeed. I highly recommend them if you are looking to invest in an LMS for your organization or for your growing training business.

Feature packed, easy to use, AWESOME support

Comments: I've worked with several LMSes and this is by far the best in terms of ease of use, functionality, and customer support, and cost.

Pros:

- Easy to use - Packed with features that are intuitive and that work to your advantage - Rarely ever have to use workarounds to do what I want - Customer support is WORLD CLASS.

Cons:

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you. - Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Easy to use, easy to administer, regardless of the size of employee base.

Comments: Quick and easy administration and reporting. LearnUpon also appear to welcome and act upon client feedback and improve their product accordingly.

Pros:

The dashboard! I love when an online resource that has lots of functionality provides a dashboard with quick and easy links to the tasks that you typically perform the most. We currently only use a relatively small amount of LearnUpon's functionality so it's great not to have to trawl through all the admin settings to get things done. The reporting is also very useful and easy to navigate.

Cons:

I honestly don't have any major issues with the software. In terms of categorising users, I'd like to be able to archive users so I can only see active employees, but I understand why the software presents all users initially.

LMS Extraordinare!

Comments: LearnUpon has allowed us to provide options for ILT sessions, taking administration off of the learning team to focus on strategy and design. In addition, LearnUpon puts learning in the hands of the learner!

Pros:

This learning system allows for a lot of flexibility in the way it is designed. You are able to setup eLearning, webinars, videos, readings, podcasts / audio, ILT sessions and more! I think the functionality is still growing, but will be maintained in that only relevant features that we need will be added. The LearnUpon team has a great roadmap for development that clearly is based on customer needs for social learning. I think this modern LMS is a strong tool for those interested in implementing an LMS to support their learners' needs.

Cons:

Although the menus are easy to get used to, it is not immediately simple to find for new users. Setting up management reporting relationships can be difficult in this system.