17 years helping New Zealand businesses
choose better software
ResNexus
What Is ResNexus?
ResNexus provides more reservations with our innovative booking software & integrations
TRUSTED BY THOUSANDS OF HOTELIERS
Making an online reservation should be visually appealing and intuitive, and that's exactly what the ResNexus booking engine does. Clearly display your gorgeous property and availability, and make add-on product recommendations on the retail sidebar.
Expand your reach with seamless OTA connections to Google, TripAdvisor, Booking.com, Expedia, Airbnb, VRBO, & more!
Who Uses ResNexus?
Bed and Breakfasts Campgrounds Vacation Rentals Cabins and Lodges RV and Campsites Hotels & Motels Storage Rentals
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Reviews of ResNexus
ResNexus is our partner in business
Comments: The training was smooth. If we have questions or problems, they are resolved quickly.
Pros:
The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.
Cons:
Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.
ResNexus Response
last year
Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out [email protected] or your account representative if you would like more information or have us help set that up.
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Trust & Feature Rich
Comments: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.
Pros:
I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.
Cons:
Only that the very valuable "Academy" is in winter in Utah. But I understand why.
ResNexus Response
7 months ago
Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.
long-time client
Comments: We were one of your first clients. I think since 1999.
Pros:
Easy to use. Support helpful and easy to reach.
Cons:
cannot upload address data to QuickBooks Online
ResNexus Response
3 weeks ago
Kris, Thank you for being such a great client over the years! We appreciate you and love serving your business! Again, thanks for leaving us such a great review!
Alternatives Considered:
Terrible setup process
Comments: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.
Pros:
Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.
Cons:
It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.
ResNexus Response
last year
Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing.
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By far the best booking site I've found, and a keeper
Comments: Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term!
Pros:
Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus!
Cons:
As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States.
ResNexus Response
3 months ago
Kristin, Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business!
