Who Uses This Software?

Cloud-based payroll platform that helps small to medium-sized businesses with billing administration, alerts/notifications, compliance regulation, activity tracking, reporting, invoicing and more.

Average Ratings

6 reviews
  • Overall 2.7 / 5
  • Ease of Use 2.8 / 5
  • Customer Service 2.6 / 5
  • Features 2.7 / 5
  • Value for Money 2.6 / 5

Product Details

  • Starting Price US$9.00/month
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Support Business Hours
    Online

Vendor Details

  • Infinisource
  • http://www.infinisource.com/
  • Founded 1986

About Infinisource

With 30 years of experience comes a unique understanding of what employers need and how best to provide it. No matter what challenges you face in managing and offering benefits, we can help.
We make the complex task of managing your workforce benefits easy. We offer a number of benefit services (COBRA, FSA, HSA, HRA, ERISA, Commuter Benefits, etc.) and work hand-in-hand with brokers to ensure that participants have the information they need to properly and efficiently manage benefit selections.

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Infinisource Features

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Infinisource Most Helpful Reviews

We transitioned from HR Office to Infinisource and it was a terrible experience. Switched to ADP.

Reviewed on 15/09/2017
Ashley C.
HR
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The few good things about this software are that you can customize quite a few fields, the reporting is easy to use and the payroll accumulators are accurate.

Cons: Everything except the above information. The system cannot work for a company of more than 200 people (we have 800). It runs far too slow. The benefit enrollment piece is a nightmare and open enrollment is awful. Setting up carrier connections was a horrific experience. When implementing from our previous system to the new system there was a ton of manual entry because their implementation team told us that certain things were imported and they were not. The best con about this system is that when we were using it time and attendance was a separate piece. So on top of everything else we had to import the time weekly. What a pain.

We used this product for a while but switched to ADP

Reviewed on 10/05/2018
Corey S.
Director
Education Management, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Infinisource is adequate enough to get the job done, but better options are available. We had issues with Infinisource and switched to ADP.

Cons: We had difficulties with Infinisource. It is not an easy system to learn. Our employees experienced difficulty logging into and staying active in Infinisource.

Good product if it were 1999

Reviewed on 12/03/2019
Verified Reviewer
Sales Operations Coordinator
Machinery, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The product is very user friendly if you only use the basic functions.

Cons: The ease of use could be better. As I stated it feels like a dated program and you should be able to do so much more than just the basics.

I use this product for COBRA administration

Reviewed on 1/08/2018
Heather K.
HR Generalsit
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service is stellar and the administrators site is easy to use. I have been using this site for well over 4 years and have never had an issue. They respond to questions quickly and they are a great partner in the COBRA administration world.

Cons: At this point in time, I do not have any constructive criticism about the COBRA software or organization.

There are better products out there

Reviewed on 5/04/2018
Clayton S.
Customer Success Manager
Computer Software, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I used this as an employee and the overall process was just okay. It gets the job done but seems kind of slow.

Cons: Slow, not extremely intuitive or user friendly. I prefer the other options out there and, in the SF area, there are plenty.

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