Tebra

Helpful to streamline your practice

Pros:

I like that Stripe is automatically connected to the biller to easily transfer payments from patient to practice. I like the automatic texting and emailing to patients to confirm appointments.

Cons:

This software contains codes for all insurance billing purposes; however, if you are cash-based practice and entering in supplements to sell, the manual process by which this is done is clunky and inefficient.

Good Job Tebra.

Comments: So far, so good! No major issues or complications.

Pros:

Easy to navigate and find information you readily need.

Cons:

System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it.

Favorable pricing structure; terrible customer support

Comments: If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us.

Pros:

We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours.

Cons:

Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract.

If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time better

Comments: Fair to good, Tebra as a system is very well designed. The templates are my favorite place with the chart

Pros:

Tebra is very user friendly, I also enjoyed the fact that we were able to navigate throughout the chart from Demographics to accounts

Cons:

Tebra doesn’t have a comprehensive assessment built within the system

Thank goodness for Tebra

Comments: I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me.

Pros:

The support that was offered as I was getting my business up and running was invaluable.

Cons:

I have not come across anything that was a Con for me.

Looks Promising, Poor Customer Support

Comments: It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS

Pros:

Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great.

Cons:

Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account.

I started off hopeful

Comments: I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Pros:

As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents.

Cons:

Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work.

STEER CLEAR

Comments: My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible.

Pros:

It was basic. Easy to use if you are experienced.

Cons:

It was too vintage. Almost like dot matrix. Not impressed at all.

Worst company I have ever worked with in my entire career

Comments: .

Pros:

nothing

Cons:

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. [sensitive content hidden] will not respond to me. I cannot get an answer from anyone with a solution.

Adia VanderJagt

Comments: Overall, I am pretty comfortable using Tebra.

Pros:

I like that I can quickly navigate through the site with ease

Cons:

At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it

Just a wonderful platform

Pros:

The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!

Cons:

I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.

Tebra is very difficult to work with

Comments: 1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too

Pros:

My wife (administrator) liked the cost.

Cons:

Functionality Usability Not user friendly Difficult

Terrible, not worth the headaches it causes

Comments: Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run your business

Pros:

Nothing, they are apathetic about their customers needs or business growth

Cons:

They refuse to take care of failures in credit card payments and the same problem keeps happening and each time they don't know how to fix it

Easy-to-Use Billing Software

Comments: I use it daily and it makes my therapy practice so much easier! Billing a whole day's worth of appointments is less than 10 minutes with the SALT feature.

Pros:

I love how easy it is to bill for services!

Cons:

I think there needs to be more control around changing and/or deleting billing slips where there are errors. Rather than have to re-bill and re-submit. . .maybe a 'delete slip' function?

The Perfect EHR/practice management solution for small/solo medical practices

Comments: Tebra (formely Kareo) have been very good at listening to the clients suggestions, critiques etc and quick to make the necessary changes, with frequent communications about product changes or improvements. This makes the user or client feel valued and respected, as we want to present the best to our patients. Great EHR integrated functions lead to improved patient and physician/provider relationship and overall medical practice health. Please, keep up the good work and continued improvements!

Pros:

Affordable and easy to use EHR intergrated interface improves efficiency, makes practicing medicine easier, reduces time wasting leading to improved revenue. Easy patient portal set up and on-line scheduling helps bring more patients as well as easier feedback and retention. Intergrated telehealth gratly reduces the "no show" rates. Mobile app makes it easier to get work done anywhere, anytime. Efficient and easy billing system, easy to track payments, performance etc.

Cons:

I have been using Tera for 3 and half years and still haven't found something I do not particularly like about Tebra!

Tebra: my right hand man

Comments: I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have Tebra by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide.

Pros:

Ease of use! able to find things everywhere easily

Cons:

Wish it had a little more, I feel like there are opportunities for additional access

I am not happy with this company

Comments: Very very very bad . i do not recommend it to anybody

Pros:

Nothing. I do not recommend to anybody. Please do not use it.

Cons:

bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it

Just say no~

Pros:

When it was with Kareo it wasnt awful, but was functional to work with a paper chart.

Cons:

Everything. However the service is absolutely terrible. It takes over a week to get a response to a question and no one is ever available. I have been trying to cancel for several months and still cannot get any direction on this process.

Wish it had been better

Comments: We purchased a company who was using Tebra for some Part B medical billing. They had not set up the product fully so I attempted over and over to get support to build and use the product but never did. We ultimately had to switch to a different vendor and cancel our contract with them. Disappointing since it seemed like an easy to use product but we cannot live without support.

Pros:

Easy to learn system, provided enough basics to make usable for our needs.

Cons:

Zero customer support. They merged with another company and when reaching out would get feedback that was that staff was no longer in that same role and could not assist. Would email support listed on website and either was kicked back or received auto reply that email box was not in use anymore.

Not what was advertised and was mislead by "2 months free."

Comments: Once I was given access to the software, I figured out within a few weeks of self-training that it was not going to meet the needs of my practice. The training was difficult in part because of the software and in part because of the difficulty of understanding the trainer's accent.

Pros:

Its initial/superficial appearance looked good, but its user-friendliness was a very poor experience.

Cons:

The first two months were "free." I was misled by the demo aboutit being free and about the functionality. The patient engagement and intake forms did not provide the function needed. I contacted Tebra staff numerous times, and it would be weeks before they responded. I finally gave up and requested to cancel my subscription. I never used the subscription. I never saw a patient. Tebra is now trying to charge my credit card $1,256.40 without my consent. They locked me out of the software, so I could not delete the credit card.

Please go elsewhere (now called Tebra)

Comments: Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do your research.

Pros:

Not much of anything. My website is okay, but they use the same template they use for every practice they work with. Their template is rehashed for everyone.

Cons:

They go further than make false promises. I think they embellish and greatly exaggerate and lie as to what they can do for your practice. You end up paying thousands that you can honestly what you can do yourself for pennies and do more effectively than PatientPop.

Very helpful

Pros:

Tebra has been excellent in helping me. They were very supportive in answering all my questions. Everything was done in a timely manner. I would highly recommend I give them a 5 star review!!

Cons:

They are super efficient and nothing wrong with that-but when billing is not put on time, multiple emails are sent which can be very irritating especially when you are busy seeing many patients

Josephine Bostic, owner and operator

Comments: I love Debra it’s very seamless smooth process use a friendly, and the learning modules are easy to follow in great. You can always go and review if you forgot something. I am a new business owner and this system has really made my life easy. Thank you, Tebra.

Pros:

EMR and learning modules. Diet these modules will help guide you to any concerns or review that you may need to manage. This system is very user-friendly and the cost is great.

Cons:

It took me a while to get used to the scheduling of new patients, but found several ways to do this and now I’m a pro

Quick & Easy

Comments: Overall, it’s been great! I work off tebra daily in my practice. It’s helpful to my staff and providers.

Pros:

What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals.

Cons:

Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond.

Meets basic needs

Comments: Satisfactory at best, mostly e-scribe, too many glithes with e-scribe

Pros:

Basic easy use, not a steep learning curve

Cons:

Customer support, IPCS on-boarding, annoying glit hes, e.g. with phone app display cut-off