Who Uses Acuity Scheduling?
Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.
What Is Acuity Scheduling?
Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.
Acuity Scheduling Details
Acuity Scheduling
http://www.acuityscheduling.com
Founded 2007
Acuity Scheduling Pricing Overview
Acuity Scheduling has a free version and offers a free trial. Acuity Scheduling paid version starts at US$15.00/month.
Starting Price
US$15.00/month
See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Webinars
Documentation
Support
Business Hours
Online
Acuity Scheduling Features
Alternative Products
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Acuity Scheduling Reviews
Showing 5 of 3,317 reviews
Rashidat O.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/10/2019
"Checks all my boxes"
Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
Pros: I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
Cons: I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
- Reviewer Source
- Reviewed on 21/10/2019
Megan M.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer SupportUnrated
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/05/2020
"salon user"
Comments: I have been toying around with Acuity during this pandemic. I've always used a free booking system that was easy to use but didn't have that many features. I saw another stylist's website with Acuity for her online booking and I fell in love with how it looked and operated. I'm still getting used to it and it is now time to start rebooking. I guess this week will be the main test for how I feel about it! I'm excited though.
Pros: I love that I'm able to customize the colors to match my branding. I love the simplicity of adding on extras to appointments and having the client intake form right there for clients to fill out. The cluster booking was huge for me too. I have always been scared to dive into online booking because I didn't want huge holes in my schedule. I'm a bit of a control freak so it makes me very happy. I also love how I'm able to integrate the branded booking platform directly on my website. It just looks so much nicer than other systems!
Cons: I wish there was an option to approve appointments and an option to only allow booking at certain times of day. I would also like to revamp the mobile app or at least an option to zoom out to see the week without having to turn my phone landscape. I know this may sound silly, but I like to keep my phone screen locked on parallel.
- Reviewer Source
- Reviewed on 21/05/2020
Mike S.
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Overall Rating2/5
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Ease of Use3/5
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Features & Functionality2/5
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Customer Support4/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 5/04/2020
"Unsuitable if certainty and speed are required"
Comments: The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
Pros: The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Cons: Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here
- Reviewer Source
- Reviewed on 5/04/2020
Verified Reviewer
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/02/2020
"Best Software Out There!!"
Comments: Overall this has helped my business grow and profit and not have to have any office staff.
Pros: I absolutely love this software, it is so easy to use. Customers can schedule any appointment online and I can have it assigned to the technician of my choice automatically depending on the choice. Customers can cancel, and reschedule there appointments all through a link that is sent to them via text and email!! Doesn't get better than that, I don't even have a receptionist anymore.
Cons: I think the user interface and calendar could be a little more, modern. Feels a little old, pre Web 2.0
- Reviewer Source
- Reviewed on 22/02/2020
Jack H.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/03/2020
"Fantastic scheduling software with great customer assistance"
Comments:
I switched from Ovatu to Acuity just over a year ago. Both are fantastic bits of software but Acuity fits my business model better. The support I have received has been fantastic, also the walkthrough articles are clear and easy to follow if you want to set up integration with other software.
The pricing for Acuity is great and I have been able to add users without a massive hike in price paid.
Pros:
-Ease of use
-Great support if needed
-Reminder emails and texts not charged extra
-Fantastic price compared to other scheduling software
Cons:
Only a couple of minor points;
-A better method of tracking where the customer is in a block of sessions.
-Slightly easier to navigate customer profile page
- Reviewer Source
- Reviewed on 19/03/2020
