Dynamics RMS

Dynamics RMS

by Microsoft

Who Uses Dynamics RMS?

Point-of-sale solution for small and mid-sized retailers which helps with sales, customer service, talent, finance and operations, project service automation, AI and more.

What Is Dynamics RMS?

Retail management tool which enables customer flow increase through cash-in and lines speed up.

Dynamics RMS Details

Microsoft

http://www.microsoft.com

Founded 1975

Dynamics RMS Pricing Overview

Dynamics RMS does not have a free version and does not offer a free trial.

Spotlight_media_placeholder

Pricing Details

Contact Microsoft for pricing details.

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Support

24/7 (Live Rep)

Online

Dynamics RMS Features

POS Systems
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Dynamics RMS Reviews

Showing 5 of 61 reviews

Overall
4.1/5
Ease of Use
4.1/5
Customer Service
3.9/5
Features
4.1/5
Value for Money
4.3/5
Verified Reviewer
Student
Higher Education, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2018

"Best for Retail Management"

Comments: Microsoft Dynamics RMS is a simple software with many functionalities and a SQL database. However, it is pricey, slow and has a less user friendly interface.

Pros: The software can be used to perform almost every function related to retail management such as inventory management, purchasing, pricing, point-of-sale capabilities etc. The software is also easy to use and can be used by any type of business. It also has a functional SQL database. The software also gives customized options.

Cons: The software can be said to be quite expensive mostly as its used by small and medium business. Also, there are responsiveness issues and the software freezes at times. Furthermore, the software lacks visibility and also the interface is not very user-friendly.

  • Reviewer Source 
  • Reviewed on 18/11/2018
Al C.
Computer Consultant
Computer Networking, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 8/10/2016

"Wonderful but unfortunately Obsolete"

Comments: Microsoft like many large companies do purchased QuickSell RMS and made it part of their Dynamics line. The software is well written with lots of reporting and connectivity options. It fit well in the "run everything on Windows" environment that existed before Wifi everywhere, smart phones with NFC and chip-and-pin credit card transactions. One license is required per register but manager seats are "free".
The Headquarters package isn't required but allows you to manage and report on multiple stores simultaneously. Everything required from sales tax withholding and reports for your accountant are included naturally but you will still need an accounting program.
When it comes to features you will be hard pressed to find a more developed package.
Microsoft has abandoned development for this platform so I can only recommend that companies already using it continue to use it while it is supported. Others should be looking at a cloud based (possibly e-commerce integrated) solution. PCI compliance will be a function of your credit card processor (device or software) as RMS no longer processes credit card security transactions. Look for processor software that integrates from your merchant bank.

Pros: Runs with SQL Server or (free/included) SQL Express.

Cons: No cloud features, no migration path.

  • Reviewer Source 
  • Reviewed on 8/10/2016
Sam S.
Automotive
  • Overall Rating
    3.5/5
  • Ease of Use
    4/5
  • Features & Functionality
    3.5/5
  • Customer Support
    2.5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/01/2015

"MS retail system"

Pros: I have been using Microsoft RMS for seven months. Overall, the product is really good. It is better because of the Microsoft partner that I use for support. The software is very flexible, if you know how to use it. Our partner has been able to tweek the software to meet almost every need. We use almost every possible feature. We have a website and ship internationally, four retail stores, open house accounts for customers, use gift cards and transfers from one store to another. We have had a few issues; however, our partner has helped us work out most of them so far and is still working on the few that we have. He has customized this to meet our needs. Out of the box, I don't think we would get the same results.

Cons: It's limited in what it can do. Basic functions are omitted, and if you want something fixed, most of the time they say that cannot be done because it is hard-coded. It crashes once in a while, and even after install, they still cannot get credit voucher to load a year later.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 7/01/2015
Denis R.
Leader of center excellence procurement
Retail, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/08/2019

"Review DRivera Dynamics RMS"

Comments: In general the tool is a good options to control and manage request of internal users

Pros: It is very easy to set up, easy access with or without internet connection, with this tool We can to have statistic information very fast to take decisions and improve the services

Cons: Some inconveniences during the instalation time and also could be expensive for small companies, some times is not enought efficient

  • Reviewer Source 
  • Reviewed on 30/08/2019
Elizabeth H.
Owner
Apparel & Fashion, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/10/2017

"I have really enjoyed using MS Dynamics RMS POS but am sad to hear it is no longer supported"

Pros: It is easy to use, tracks inventory and sales and pretty much everything I need it to do. It also has great reports.

Cons: It is no longer supported and so if the system ever permanently fails/crashes I am in trouble. I thought I had permanently lost it this past year, but thankfully we were able to get it up and going again on our own.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/10/2017