Who Uses Campaigner?

Campaigner provides easy and scalable email marketing automation for all business sizes. It is the platform of choice for over 100,000 businesses worldwide including many Fortune 500 brands.

What Is Campaigner?

Campaigner is a powerful email marketing automation solution that enables mid-market and enterprise businesses to drive higher ROI, convert more leads, and generate more sales. With industry-leading inbox delivery rates, advanced personalization and real time reporting, Campaigner is the preferred choice of over 100,000 businesses worldwide.

Campaigner Details

j2 Global

http://www.campaigner.com/

Founded 1999

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Campaigner pricing overview

Campaigner does not have a free version but does offer a free trial. Campaigner paid version starts at US$19.99/month.


Starting Price

US$19.99/month

Pricing Details

Affordable pricing starting at $19.95 & with flexible, customized plans.

Free Version

No

Free Trial

Yes

Campaigner deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
  • Webinars
  • Documentation

Campaigner Features

  • Archiving & Retention
  • Canned Responses
  • Data Recovery
  • Email Monitoring
  • Queue Management
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting/Blacklisting

View full list of Email Management Software

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Mobile Optimised Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor

View full list of Email Marketing Software

  • A/B Testing
  • Campaign Management
  • Drip Campaigns
  • Lead Capture
  • Lead Notifications
  • Lead Scoring
  • Lead Segmentation
  • Performance Metrics
  • Personalisation
  • Pipeline Management

View full list of Lead Nurturing Software

  • A/B Testing
  • Analytics/ROI Tracking
  • Customisable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

View full list of Marketing Automation Software

  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

View full list of Transactional Email Software

Campaigner Alternatives - Capterra New Zealand 2021

More Campaigner alternatives

Campaigner Reviews

Read all reviews

Overall rating

3.9/5

Average score

Ease of Use 3.7
Customer Service 3.9
Features 3.7
Value for Money 3.9

Review software

Share your experiences with other software buyers.

Write a Review!
Kristi D.
Interactive Marketing Manager
Architecture & Planning, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/09/2018

"Use What You Know"

Comments: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros: This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons: Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Vendor Response

by j2 Global on 15/10/2018

Hi Kristi,
Thank you for leaving a review of Campaigner.

We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team.

If you have any additional questions please do not hesitate to contact us.

-The Campaigner Team

  • Reviewer Source 
  • Reviewed on 18/09/2018
Samantha L.
Font-end Designer
Internet, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 20/01/2021

"from Zyxel administer"

Comments: The product itself is fine, but the support and communication of your inner team is awful.
There is once that we are upgraded without informed. After communicating with the sales he said that he would offer the corrected invoice, but even though I wrote mails to ask for the invoice so many times, I can't get the invoice for three month therefore I can't fulfill the payment, and then I am banned for not paying.
There is also once that we are informed by the accountant that we didn't pay for two months and if we didn't pay right away we will be banned, but our payment duration is 90days, and it's been two years we followed it. I am blamed for your mistake twice this year and i'm really disappoint of your service.

Pros: easy to use.
Cover most function that we need.
Drag and drop save a lot of time.

Cons: RWD.
UI of administer.
The report after importing contacts is terrible. There is only the row number on the report and then i have to check the original mailing list to find the email myself.
Sales is difficult to find and inefficient.

  • Reviewer Source 
  • Reviewed on 20/01/2021
Scott W.
Administrator
Nonprofit Organisation Management, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 10/09/2018

"Much to be desired"

Comments: We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Pros: We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons: Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Vendor Response

by j2 Global on 15/10/2018

Hi Scott,

Thank you for taking the time to review the platform.

We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know.

-The Campaigner Team

  • Reviewer Source 
  • Reviewed on 10/09/2018
Shaun B.
CEO
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 6/10/2020

"Brilliant Customer Support. Limited Functionality"

Comments: Campaigners customer support is in the absolute top-tier. I've been in the customer experience consulting and training business globally for over 20 years, and I can only think of one other company that is their equal. Years ago, we switched away from Campaigner to Survey Monkey. We switched back 8 months later. Survey Monkey's customer service didn't come close. Even though we don't need customer support often, we sure appreciate that Campaigner doesn't make you jump through hoops to get to someone who can help. Campaigner appears to have invested little, however in creating integrations with major platforms like Wordpress. Our subscription list suffers because of it. The support team is sympathetic, but their developers don't appear to care about it. It's too bad, because other than that, this is a world-class company.

Pros: Campaigner is easy to use, and doesn't require a lot of technical knowledge to get started (although it certainly helps). Their technical support team is fantastic, though, unlike most other SAAS. They actually have people you can talk to - and they are consistently awesome. We use it mostly for email marketing. The reporting is great, and everything (except for the 'cons' below) is pretty intuitive.

Cons: Campaigner is missing some critical functionalities that are becoming deal-breakers. Fairly simple things like integrations with Wordpress. One of the biggest gaps is the complete inability to easily create attractive sign-up forms for websites or popups. They have some templates - which are just, well, horrible.

Vendor Response

by j2 Global on 26/10/2020

Hello Shaun,

I wanted to thank you for your excellent and in-depth feedback. It is really great to know that our product and customer support team has been something that you can rely on.

Your feedback with regards to integration is also much appreciated and has been sent up to upper management.

Looking forward to serving your email marketing needs in the future, all the best.

Carlos Petersen, Customer Marketing Manager

  • Reviewer Source 
  • Reviewed on 6/10/2020
Judi B.
Retired realestate
Real Estate, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/10/2020

"Review on Campaigner"

Comments: Very good overall experience. Easy to get in touch with help.

Pros: Easy access to technical support when needed. Easy to send out

Cons: Making sure that ALL people in data base are included in items sent out. Would like to see some short cuts 8. Getting from one part of daily send out to another. Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo

Vendor Response

by j2 Global on 26/10/2020

Hello Judi,

Thank you very much for taking the time to leave this detailed feedback for us. It most certainly is valued as it helps us to continue to deliver a quality service to you.

Best regards,

Carlos Petersen, Customer Marketing Manager

  • Reviewer Source 
  • Reviewed on 19/10/2020