Verizon Connect
by Verizon Connect
Who Uses Verizon Connect?
Small to mid-sized business with fleet sizes of 5 or more vehicles.
What Is Verizon Connect?
Verizon Connect's fleet management software for small to medium-sized businesses can help you uncover hidden costs while revealing the potential for greater efficiency. Use our smart dashboards and reporting tools to analyze trends and accurately measure your fleet's performance. With around-the-clock monitoring, you can effectively manage unsafe behavior, unauthorized use or deviations from standard procedure. Youll soon know where you can save, and operate a more efficient fleet.
Verizon Connect Details
Verizon Connect
https://www.verizonconnect.com
Founded 2003
Verizon Connect Pricing Overview
Verizon Connect does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
Deployment
Cloud, SaaS, Web
Training
Live Online
Webinars
Documentation
Support
Business Hours
Online
Verizon Connect Features
Verizon Connect Reviews
Showing 5 of 484 reviews
Cindy B.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/05/2018
"It's one of the best purchases our company ever made. "
Comments: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.
Pros: We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
Cons: It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
- Reviewer Source
- Reviewed on 21/05/2018
Buz P.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/06/2019
"Verizon Connect is a good product"
Comments: In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.
Pros: Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.
Cons: Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.
- Reviewer Source
- Reviewed on 25/06/2019
Caity M.
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Overall Rating3/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support1/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 10/01/2020
"Customer Service Nonexistent"
Comments: Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.
Pros: The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.
Cons: The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.
- Reviewer Source
- Reviewed on 10/01/2020
John C.
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Overall Rating3/5
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Ease of Use2/5
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Features & Functionality2/5
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Customer Support1/5
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Value for Money1/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/04/2020
"Stay Away"
Comments: Customer service is terrible. Lots of confusion between corporate and field service.
Pros: I really don't like anything about Verizon connect. They have been giving me the run around for months. One of the units is not working and has not been working since February. I've been trying to cancel. My contract expired in March I notified them in February and they are still billing me.
Cons: sometimes there are some problems with the app.
- Reviewer Source
- Reviewed on 21/04/2020
Nate L.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality3/5
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Customer Support3/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 18/02/2020
"Verizon Reveal "
Comments: Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.
Pros: Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.
Cons: Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.
- Reviewer Source
- Reviewed on 18/02/2020
